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Job Description Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! As our Food & Beverage Team Member , you… Deliver consistent and memorable service to all our guests. Connect and work together with your team to ensure every guest leaves with a wish to return. Take orders and send them to kitchen staff. Check ordered meals on collection from kitchen and deliver to guests. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Provide efficient, friendly and professional service to all guests, making all guests experience positive. Are a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment. You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. A little more information: We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role. We offer a place where you can “Be All You Are” as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations. Our hotel offers 348rooms, Restaurant & Bar. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand. If you feel you are the right candidate for the role as our Waiter/Waitress, please click ‘apply’ now! We’d love to hear from you! One more thing… By working at IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Work Experience Great communication skills Well organized Problem solving abilities Full Flexible working between Monday to Sunday. Benefits As part of our team you can have: Salary – £ 13.16/hour Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies) Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C) Pension Scheme Talent gym access Additional holidays with service Delicious complimentary meals on duty prepared by our creative chefs Career opportunities across a network of international brands Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality And more: recommend a friend scheme; Employee Advisory Service (all benefits subject to availability and T&C) Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Information on the processing of personal data When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Description An exciting opportunity has arisen for an experienced Head Waiter / Waitress to join General Manager Sam AitAftis and our Front of House team at Franco’s on Jermyn Street, Green Park. Who are we? Franco’s first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco’s is a family-owned restaurant that has a sister venue, Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London. What can you bring to the team? - Previous experience as a Head Waiter or Supervisor in a similar, fast-paced establishment, catering for 80 to 120 covers during each service - Excellent training, coaching and delegation skills - Strong leadership skills - Excellent sales & customer service skills - Have experience and a good awareness of opportunities to improve sales - High level of awareness and ability to anticipate guest needs - Great knowledge of the different grape varieties and wine styles - Great knowledge of spirits and classic cocktails - Motivation, commitment, success orientated with a ‘can do’ attitude - Knowledge and diversity from previous roles to the team - Enthusiasm, drive & desire to learn - Able to serve and clear a table up to 4 people - Knowledge of the reservation system Sevenrooms and Point of Sale software TISSL would be beneficial
This role will play a crucial part in building the technical team of the company in Europe. From surveying locations, to installation, maintenance and customer service, this first hire is earmarked to become the leader of the whole area as the team grows. The position reports to the Director of the office, and will work closely with the team to ensure customers are always receiving the best value. Key Responsibilities: 1. Installation and Commissioning: a. Conduct on-site assessments to determine optimal diffuser placement for maximum effectiveness. b. Collaborate with the sales and design teams to ensure proper understanding of client requirements. c. Lead (and eventually oversee) the installation of aroma diffuser systems at client sites. d. Configure and calibrate diffusers to meet specific scent intensity and coverage requirements. 2. Maintenance and Repairs: a. Develop and implement preventive maintenance schedules to ensure the continued functionality of aroma diffuser systems. b. Respond promptly to maintenance requests and troubleshoot issues efficiently. c. Conduct routine inspections to identify potential problems before they escalate. d. Perform repairs and replacements of faulty components, ensuring minimal downtime for clients. 3. Team Leadership (within next 6 months): a. Supervise and lead a team of technicians, providing guidance, training, and support. b. Coordinate schedules and assignments to ensure timely completion of installations and maintenance tasks. c. Foster a collaborative and positive team culture, emphasizing attention to detail and customer satisfaction. 4. Customer Interaction: a. Act as the primary point of contact for clients during installations and maintenance visits. b. Communicate effectively with clients to address concerns, answer questions, and provide recommendations for optimal system performance. c. Uphold a high standard of customer service, representing the company professionally at all times. 5. Documentation and Reporting: a. Maintain accurate records of all installations, maintenance activities, and repairs performed. b. Generate detailed reports for clients, outlining work completed, recommendations, and any additional services required. c. Provide feedback to the management team on system performance and potential improvements.
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