103 Best head of customer engagement Jobs in Edinburgh (April 2024)

JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey... Are you ready to embark on an exciting journey with one of York's most iconic establishments? The Principal hotel, nestled in the heart of York, is gearing up for an exhilarating chapter in its 145-year legacy with a thrilling rebrand. As we elevate our standards and redefine luxury, we are on the lookout for a passionate and dynamic individual to join us as Hotel Manager and lead our exceptional team A DAY IN THE LIFE OF A HOTEL MANAGER AT THE PRINCIPAL YORK! What you'll be doing... Reporting directly to the General Manager Overseeing day-to-day operations with a focus on Food & Beverage, Rooms, guest satisfaction,and standards. Leading by example and being hands-on when needed Providing strategic support to the General Manager across all hotel operations Directly managing department heads to ensure smooth operations. Motivating and engaging our team to deliver excellence in service Driving succession planning and continuous learning initiatives Ensuring the highest level of customer care throughout the property Supporting profitability and cost management through effective planning and forecasting WHAT WE NEED FROM YOU To succeed in the role of Hotel Manager you will need the following qualities and skills. Experience as an Operations Manager/Deputy General Manager in a 4-star Full-service hotel Proven track record in managing a large F&B Operation High standards, a can-do attitude, and excellent attention To detail a strong commercial mindset with a drive to achieve results Exceptional people leadership and motivation skills Demonstrated Ability to develop and nurture talent within the team Strong Communication skills and a strategic mindset The capability to build Relationships and influence at all levels If you're ready to make your mark in the hospitality industry and lead a team dedicated to excellence, we want to hear from you! Join us at Principal York and be a part of our exciting journey ahead. Apply now and let's create unforgettable experiences together! WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year 28 holiday days including bank holidays Birthday as a paid day off to Celebrate YOU Annual Bonus for your outstanding contributions Happi benefits to keep a smile on your face Pension plan for your future Security Group discounts for your leisure time Support & Development opportunities to help you thrive Think you know what Scottish luxury looks like? Think again. Situated in the historic India Buildings, Virgin Hotels Edinburgh is reimagining the Old Town, marrying its iconic Victorian architecture with distinctive, contemporary design. Inside the hotel, you’ll experience a world that revolves around you – from our signature chamber design to numerous drinking, dining and entertainment options that you’ll never want to leave. When you do venture out, you’ll find Edinburgh’s top attractions in walking distance. Fancy a stroll around Edinburgh Castle? Easy – it’s only 4 minutes away. Want to snap Victoria Street for your Insta? No sweat, it’s on your doorstep. Buckle up, we put you so close to history it’s basically time travel.

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