Domiciliary Care Coordinator
10 days ago
Cranbrook, Ilford
Ask Care Ltd is recruiting for an experienced Care Coordinator for its Redbridge, London Branch. Ask Care Ltd is a well-established Domiciliary Care agency that provides home carers to clients, helping them to continue living safely and independently in their own homes. Applicants must have held a Care Coordinator position in a domiciliary care agency for at least one year as this job requires the successful candidate to be able to start the actual work from day one and hit the ground running. The Care Coordinator's duties will include: • Accepting care packages and assigning care workers to service users in an appropriate manner., • Producing care workers rotas and managing Birdie software., • Ensuring that service user files up to date., • To manage the rotas and workloads of the carers., • Telephone monitoring and service user visits and ensuring service quality., • Liaising with clients, local authorities and other external organizations, over the telephone and via email., • Attending training events and ensuring that skills and knowledge of industry best practice is kept up-to-date., • To carry out On Call duties, overnight and at weekends, on a rota basis as determined by the management., • When On-Call, provide telephone support and assistance to care Workers and Service Users; be available to be called out as necessary; check call alerts system morning / midday / evenings at weekends., • To work flexibly as required by the needs of the service., • Attend meetings as required. The role of Care Coordinator is a key role in the organization that will require the post holder to ensure the smooth running of visits to our clients. In order for the Care Coordinator to perform effectively, the successful applicant will have had previous experience and will also possess the following key attributes, which must be demonstrated at interview: Essential Skills and Experience • Minimum of one years’ experience as the Care Coordinator of a domiciliary care industry., • Efficient in computer and basic technical skills., • An experience of scheduling and coordinating a team of care workers using an electronic Monitoring system Birdie would be desired. Language Requirements; • Able to speak and understand Hindi and Punjabi
