Relationship Manager
2 months ago
£44000–£45000 yearly
Full-time
Ilford
Key Duties and Responsibilities: Build and maintain strong, long-term relationships with key clients, contractors, and stakeholders. Act as the primary point of contact for client queries and escalations. Identify opportunities to provide additional services to clients to enhance revenue streams. Ensure compliance with company financial policies and industry regulations. Develop and implement strategies to grow the company’s client base and increase profitability. Support tender submissions, bids, and contract negotiations with clients. Advise senior management on opportunities for operational improvement and cost efficiencies. Collaborate with project managers, site managers, and finance teams to align operations with client expectations. Mentor and supervise junior staff where appropriate. Ensure high standards of customer service and professional conduct across the team. Ensure adherence to company policies, industry standards, and statutory regulations. Report on business performance and client satisfaction metrics to senior management.
