Holding Manager - London
1 month ago
£27000–£32000 yearly
Full-time
London
Holding Manager- London
We're currently seeking a Holding Manager for our stores in London. Whether you're an experienced Assistant Manager or a Junior Store Manager, you could be the ideal candidate for this position. Our vision is to be the world's most iconic Italian gelato artisan.
Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible.
Founded just under a century ago, we are an ever growing company who has now expanded worldwide!
If you enjoy interacting with people, and have a passion for amazing Italian food, then we would love to hear from you!
What you will be doing:
Greeting customers into the store as if they are family
Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere
Lead by example by setting standards within your store
Motivate your team to value the quality of our products by upselling to achieve store targets
Ensure store compliance with health and safety regulations
Monitoring the team that the Steps of Service are being followed, ensuring great customer service is being met with every customer
Create business strategies to attract new customers, expand store traffic, and enhance profitability
Responsible for the recruitment and development of the team
Train and induct new members of the team
Being a keyholder of the store, making the daily operations run smooth
Monitor inventory levels and order new items
Being the point of call for employee relation queries and issues for your store
Undertake store administration duties such as managing store budgets, updating financial records and monitoring all controllable costs including payroll
What we’re looking for:
Outgoing - love speaking to people
Friendly - to greet our hungry customers
Smiley and bubbly - give a warm welcome
Proactive and energetic - there’s always something to do!
Share our values - be proud to be part of our team
Team player - pitch in on all jobs, at all levels
Organised - making sure the store is running smoothly
Show initiative - completing tasks without prompting
Problem-solving - creating solutions before they become issues
Approachable - for our customers, and your team
Lead by example - be an asset to your team and other stores too
Resilient - react and embed change
Good communicator - manage and engage with all team members What you will get: £12 allowance per day when on shift to spend on food and drink
Up to 50% off on store products
Refer a friend incentive scheme
Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period!
Seasonal social events
Regular competition incentives
Pension scheme
Reward scheme on Perkbox to spend points on high street and online stores, restaurants, cinemas and more!
Employee Assistance Programme - our 24/7 counselling support provider
