We are seeking a highly skilled and motivated Project Manager to join our dynamic team at a leading social housing company. The successful candidate will play a pivotal role in overseeing and managing various projects related to housing support services, with a focus on empowering individuals and improving community welfare. Responsibilities: · Coordinate project activities, ensuring adherence to timelines and deliverables. · Monitor project progress and identify any issues or risks, implementing corrective actions as needed. · Collaborate with internal teams and external stakeholders to ensure project objectives are met. · Build and maintain positive relationships with key stakeholders, including local authorities, housing associations, and community organisations. · Provide regular updates and reports to on project to Directors on status, achievements, and challenges. · Delegate tasks and responsibilities effectively, leveraging team members' strengths and expertise. · Conduct quality assurance checks to ensure that project deliverables meet established standards and expectations. · To sign up new tenants and process housing benefit claims. · To take part in training for support and compliance.
· Develop and implement policies and procedures to handle customer needs and complaints effectively. · Coordinate and oversee the work of our customer service team, ensuring they provide top-notch assistance. · Discuss customer feedback with other managers to find ways to improve our products and services. · Plan and coordinate help and advisory services to support customers and users. Requirements: · Previous experience in customer service or retail management. · Excellent communication skills and a friendly attitude. · Strong problem-solving abilities and attention to detail. · Ability to lead and motivate a team. · A passion for providing exceptional customer service. Benefits: · Competitive salary and opportunities for growth. · Flexible scheduling options. · Employee discounts on postal services and retail products. · Supportive team environment with room for your ideas to shine. · Training and development opportunities to help you succeed in your career.
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