Are you a business? Hire leadership and management candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
We have a fantastic opportunity for a Registered Manager to lead a motivated team at our client's Stockton-on-Tees Service. Our client is a dedicated provider of living services for adults with ...
Team Leadership & Management · Lead and manage teams across floors in the store. · Be a role model for the delivery of a world-class customer experience and train your team to deliver this ...
Role - Contract Manager Based - Billingham, Stockton on Tees Permanent Position Background TV Rheinland is a leading provider of technical services worldwide. We provide a broad range of testing ...
Central Employment is working with a leading Food Manufacturing business in the Teesside area, they are looking for a Production Manager to join the business. The ideal candidate will have ...
Due to expansion our client, a leading international business, are recruiting for aCredit Control Assistant Manager to take a key role within the finance team. The successful candidate will be ...
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I am currently working with a client a leading UK building, infrastructure, engineering and fit-out company with 140 years of experience. Focused on delivering projects across a range of sectors ...
Vacancy: Business Development Manager - Methanol Location: UK, Billingham As the Business ... Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies ...
Community Safety Manager £ 45,309.56 per annum (from 1 April 2024) Northallerton, North Yorkshire ... Do you thrive on strategic leadership and operational excellence? If so, come join Broadacres to be ...
Store Manager - Dalton Park Our client is a leading menswear retailer, they have 50 stores/concessions across the UK and have been operating now for over 75 years. The business is expanding further ...
Consilium Recruit has been exclusively retained by an industry leading manufacturer of complex engineered products to manage the recruitment of a new Business Unit Manager. The successful candidate ...
Have strong proven leadership skills and be able to demonstrate team leadership, motivation, coaching and the day-to-day management of an experienced Senior Leadership Team, including performance ...
As our Logistics Manager based at our Newton Aycliffe site, you will be a tactical leader for the warehouse and distribution function. You will report directly into the Site General Manager and have ...
Lighting Controls Commissioning Engineer/Project Manager| Thirsk, North Yorkshire | Full Time | c. £35,000-£45,000 per annum Our client is a leading lighting design and Lutron lighting controls ...
Day-to-day leadership and accountability of the Mechanical, Electrical and Instrument Engineers.: * Lead, performance manage, motivate, and develop team members. * Provide M/I/E technical direction ...
A leading, Global Chemical Manufacturer are looking for a Process Safety Manager to join their Team in the Middlesbrough area at their Top-Tier COMAH Site! Salary and Benefits * Salary of £60,000 ...
Leading, Supporting, Transforming and Empowering The Care Home Manager will be responsible for: * Recruiting, Developing, Leading and Supporting new and existing teams * Instilling strong values and ...
This role will have you working closely with the management team and will get involved with various aspects of development, which includes liaising with other department leads and mentoring ...
Principal Purpose To effectively manage the UK distribution channel sales team and achieve sales ... To ensure that our brands are recognised as market leading, and our production assets are ...
Provide sound leadership and support to ensure staff are clear about their respective duties and ... Respect *Due to the nature of the business, management reserves the right to amend the job ...
Engineering Management and Team Leadership skills * Knowledge of Integration and Manufacturing Operations * Strong problem-solving and decision-making abilities * Excellent communication and ...
At GRAHAM, were not just one of the UKs leading Total FM providers - were also a trusted partner, committed to enhancing the experience and making the lives of our clients easier. We are seeking a ...
Fitfactory Technology is a leading provider of technological solutions to manufacturing businesses ... Keeping our CRM fully up to date * Reporting key Metrics and KPIs to the Business Development ...