Are you a business? Hire leadership and management candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Providing day to day leadership, management, coaching and mentoring to the team of site based Customer Service Advisors to manage order intake and to ensure OTIFD * Cross functional internal ...
We are looking for a Business Development Manager / Team Leader to join us inMiddlesbroughto grow our SIM card and e-cigarette business.... ZIPC1_UKTJ
We have a fantastic opportunity for a Registered Manager to lead a motivated team at our client's Stockton-on-Tees Service. Our client is a dedicated provider of living services for adults with ...
As a Senior QA Officer you will be responsible for leading, managing and closing quality processes such as deviations, change controls, complaints, CAPAs etc along with ensuring GMP compliance. You ...
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IT Service Desk Engineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a ...
The RoleThis role sits on the regional senior leadership team and will be responsible for a team of 10 project managers.Main purpose of the role; * To lead and coordinate project activities, ensuring ...
Are you looking to progress your accounting career within a leading firm? An opportunity has become ... Reporting to a Manager you will be involved in the process of delivering sets of management ...
Team Leadership & Management · Lead and manage teams across floors in the store. · Be a role model for the delivery of a world-class customer experience and train your team to deliver this ...
Central Employment are delighted to be working with a leading and scaling Digital Solutions Consultancy, as they look to recruit a client facing Digital Product Delivery Manager. As part of their ...
Your responsibilities will include organising and leading inspections, developing, and maintaining management systems, managing non-conformance, overseeing supplier quality assurance, and more. The ...
... leading solar company in a pivotal role where you will be a valued member of the team and receive excellent benefits. The Role: *Project Management *End to end management of projects *Liaise with ...
The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression ...
Oversee the management and recruitment of technical staff within the delivery teams. Ensure ... Detailed job description and main responsibilities Strategy and Leadership Lead the Business ...
Management of safeguarding and leading meetings as required The Candidate: The ideal candidate for the Registered Manager role will have: * A thorough understanding of OFSTED regulations * Previous ...
Understanding construction processes and guidelines for effective planning and site management * Leadership skills for motivating workers and maintaining positive and safe work environments
Role - Contract Manager Based - Billingham, Stockton on Tees Permanent Position Background TV Rheinland is a leading provider of technical services worldwide. We provide a broad range of testing ...
If so, you could secure a market-leading salary, a full suite of benefits, and impressive ... Track record of portfolio management, including monitoring and reporting on all commercial aspects
We have also been recognised as a Disability Confident Leader, included in the Social Mobility ... Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions ...
... waste management industry. Our mission is to be the go-to recycling equipment company in the UK ... focused on leading the way in recycling practices within the UK.We are now looking for a ...
Due to expansion our client, a leading international business, are recruiting for aCredit Control Assistant Manager to take a key role within the finance team. The successful candidate will be ...
I am currently working with a client a leading UK building, infrastructure, engineering and fit-out company with 140 years of experience. Focused on delivering projects across a range of sectors ...
Proficiency in using warehouse management systems (WMS) and other relevant software applications. * Demonstrated leadership abilities and experience in supervising a team. Whats on Offer: * Starting ...