Business Support Manager
1 month ago
£10.75–£12.87 hourly
Full-time
Ilford
Responsibilities:
Oversee the smooth and efficient operation of the office, ensuring all administrative tasks are completed accurately and on time.
Manage office supplies and equipment, ensuring inventory levels are maintained and orders are placed as needed.
Coordinate schedules and appointments for staff members, as well as meetings and events.
Serve as the primary point of contact for customer inquiries and complaints, providing exceptional service and resolving issues promptly.
Handle correspondence, including emails, letters, and phone calls, professionally and courteously.
Maintain records, including sales records, customer data, and employee information, ensuring accuracy and confidentiality.
Assist with human resources tasks, such as onboarding new employees, managing employee files, and coordinating training sessions.
Manage budgets and expenses, ensuring spending is in line with company policies and objectives.
Foster a positive and collaborative work environment, providing support and guidance to team members as needed.
Stay informed about industry trends and developments, providing insights and recommendations to senior management.
Requirements:
Bachelor's degree in business administration or a related field.
Proven experience in office management or a similar role.
Strong organizational and multitasking abilities, with excellent attention to detail.
Excellent communication and interpersonal skills, with the ability to interact professionally with customers and colleagues.
Proficiency in Microsoft Office Suite and other office software.
Familiarity with the retail industry, particularly in the areas of jewelry, watches, and accessories, is preferred.
Ability to work independently and as part of a team, with a proactive and positive attitude.
Flexibility to adapt to changing priorities and deadlines.
Previous experience in human resources and budget management is a plus.
A commitment to upholding the highest standards of professionalism and integrity in all aspects of work.