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  • Guest experience manager
    interview badgeEntrevistas hoy
    Guest experience manager
    hace 22 minutos
    £14 por hora
    Jornada parcial
    London

    Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal. They should leave having had an experience they want to talk about and return to again and again. We are seeking an experienced and passionate Guest Experience Manager to lead our Front of House operation and champion exceptional hospitality standards throughout the restaurant. This is a hands-on leadership role for someone who understands that guest experience goes beyond service and is about creating memorable moments, anticipating needs and building genuine relationships with guests. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required, • Weekend working is essential, • The successful candidate will be expected to work most weekends due to the nature of the business, • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance Essential Experience Applicants must have: • Previous experience within hospitality management, • Strong guest experience or customer experience background, • Experience leading and developing Front of House teams, • Experience dealing with guest complaints and service recovery, • Excellent communication and interpersonal skills, • A strong understanding of premium hospitality standards, • Confidence working in a fast paced restaurant environment Hospitality Experience Required We are looking for someone who truly understands hospitality. This means: • Greeting every guest warmly and creating a welcoming atmosphere, • Anticipating guest needs before they ask, • Understanding special occasions and making them memorable, • Building rapport with returning guests, • Creating a seamless dining journey from arrival to departure, • Leading by example and inspiring the team to deliver exceptional service every day Key Responsibilities Guest Experience • Lead the guest journey and ensure every guest receives outstanding service, • Handle guest concerns professionally and effectively, • Monitor guest feedback, reviews and implement improvements, • Create memorable experiences that encourage repeat visits, • Drive service standards across the restaurant Team Leadership • Lead, coach and motivate the Front of House team, • Conduct training and regular performance conversations, • Manage staff attendance, punctuality and standards, • Ensure company policies and procedures are followed, • Foster a positive and professional team culture Operational Responsibilities • Oversee daily Front of House operations, • Manage reservations and table management systems, • Work closely with kitchen and bar teams to ensure smooth service, • Ensure restaurant presentation standards are maintained at all times, • Support rota planning and labour management where required What Success Looks Like Success in this role means: • Guests consistently receive exceptional service, • Positive online reviews and guest feedback increase, • Strong staff morale and low turnover, • Smooth and efficient service periods, • High standards are maintained every day, • Guests leave saying, "That was an experience, not just a meal." Why Join Us Hot N Juicy Shrimp LDN is entering an exciting new chapter, focusing on elevated, adult-centred dining experiences, memorable hospitality and continued growth. This is an opportunity to help shape the future of our guest experience and become a key part of our leadership team. If you are passionate about hospitality and believe every guest deserves an unforgettable experience, we would love to hear from you.

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  • Chef
    interview badgeEntrevistas hoy
    Chef
    hace 1 día
    £14–£16 por hora
    Jornada parcial
    Croydon

    UK BASED APPLICANTS Salary: £14-£16 per hour via PAYE, with an increase for some bank holiday shifts Contract type: Temporary, flexible working Tezlom are recruiting for compassionate chef staff to work within specialist Nursing and Care Homes across Kingston, Sutton and Croydon. Tezlom are a leading and expanding Healthcare Recruitment Agency, established in 2008. We Require: Proof of Right to Work in the UK NVQ Level 2 or 3 in Hospitality/Catering/Practical Cookery Level 2 HACCP training certificate Here at Tezlom, you choose what days you are available to work, whether that be early shifts, late shifts, long days or even weekends – we understand how important a work life balance is, so we work around you and your flexibility to suit you and your lifestyle. Due to the continued expansion, we are looking for chefs to join our growing team. Following the continued success and increased demand, we are looking to recruit experienced, dedicated individuals to join the expanding team. As a Chef, you'll be joining an outstanding team in menu creation, ensuring the kitchen and equipment meets all health and safety requirements and produce fresh cooked meals daily to residents with special dietary and nutrition needs. Duties within this position include: • Setting up the kitchen and maintaining standards of hygiene, presentation, and efficiency., • Cooking food in a timely manner and ensuring excellent presentation., • Modify recipes to suit customers’ requests, dietary needs, and allergen requirement., • Monitor food and stock checks, costs, ordering., • Experiment with food and recipe ideas, creations of new menus and daily specials. · Flexibility If you’re looking for flexible working hours to suit your commitments or maybe a second income and want to be part of an expanding and rewarding organisation, then click the apply button to submit your CV. Tezlom are committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment are subject to a basic DBS check, proof of Right to Work and satisfactory employment references.

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  • Barista
    Barista
    hace 14 días
    £10–£12.71 por hora
    Jornada parcial
    London

    WE’RE HIRING: BARISTA Ochu Coffee & Wellness | Woolwich, London Are you passionate about coffee, community, and creating a welcoming atmosphere for everyone who walks through the door? Ochu Coffee & Wellness is looking for a friendly, enthusiastic, and reliable Barista to join our growing team. We are more than just a coffee shop. We are a community focused space that brings people together through great coffee, conversation, wellness, and inclusion. About the Role As a Barista, you will be the face of Ochu Coffee & Wellness, providing excellent customer service while preparing high quality hot and cold beverages. You will help create a warm and welcoming environment for customers from all walks of life. Key Responsibilities • Prepare and serve a range of hot and cold drinks including coffees, teas, smoothies, and specialty beverages, • Welcome customers with a friendly and positive attitude, • Take customer orders and handle payments accurately, • Maintain cleanliness and organisation of the coffee bar and seating areas, • Restock supplies and assist with opening and closing duties, • Support community events and activities hosted within the coffee shop, • Deliver exceptional customer service at all times What We’re Looking For • Friendly, approachable, and confident communicating with customers, • Passionate about coffee and customer service, • Previous barista experience is preferred but not essential as training can be provided, • Ability to work in a fast paced environment, • Reliable, punctual, and a team player, • Shares our values of community, inclusion, and wellness Desirable • Knowledge of coffee preparation and latte art, • Experience working in hospitality or customer service, • Basic understanding of food hygiene and health and safety practices, • Knowledge of British Sign Language is a bonus but not required What We Offer • A supportive and welcoming team environment, • Opportunities for training and development, • The chance to be part of a unique community focused coffee shop, • Staff discounts on drinks and food, • Opportunities to get involved in events and community projects Location 📍 Ochu Coffee & Wellness, Woolwich, South East London To Apply Please send your CV and a short introduction about yourself explaining why you would like to join the Ochu Coffee & Wellness family. Come and help us create a space where great coffee, wellness, and community meet. ☕🤎

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  • Support Worker
    Support Worker
    hace 1 mes
    £29061.5 anual
    Jornada completa
    South Croydon

    About us At Norbury Park all staff are aware of our core values of; care, community, nurture and support which we embed throughout our day-to-day practice and care for the young people/ children in our care. We are creative, supportive, collaborative and our goal is to care for Young people and Children within the residential home setting and ensure that they are always safe, well cared for and that we are working collaboratively with these young people/children to achieve their goals. At the heart of the work that we do is to support these individuals with their care and development needs, helping them to progress towards a more independent and well-rounded life. Role purpose To care for all Young people and Children within the residential home and ensure that they are always safe, well cared for and that you are working collaboratively with these young people/children to achieve their goals. To support these individuals with their care and development needs, helping them to progress towards a more independent and well-rounded life. Main Duties • Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice,, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations., • Provide advice, information and support to the residents., • To support and provide care for the young people/children in the home by assisting them with; bathing, eating, homework, education, behaviour, money management, travel training etc., • Ensure resident’s follow the homes rules and support the manager in investigating and taking action where these may have been breached., • Manage challenging behaviour which may require physical intervention to appropriately support the child/ young person., • Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion., • Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records., • Complete written documentation (support plans, Medication sheets, risk assessments) regarding the young people/ children to help and ensure their safety and development within our setting., • Take part in regular team meetings to discuss the residents, the progress that they are making, how their general well-being is as well as forming action plans to support them further., • Attend professionals meetings (where appropriate)., • Assist in the transfer of individuals between agencies and services. Health and Safety • To be familiar with Health and Safety Regulations, policies and procedures and ensure they are adhered to within your own area of responsibility., • To be aware of and follow fire policies and procedures, ensuring safety of residents and workers safety and welfare at all times. Equality and Diversity • To enforce the zero tolerance policy of all forms of victimisation, discrimination and harassment in the workplace., • To be tolerant of differences and use respectful language., • Ensure professional standards and boundaries are clear., • To treat everyone respectfully. Norbury Park is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents. We believe in equal opportunities for employment and advancement, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable laws. Our dedication to equality extends to our recruitment process, professional development programs, and all aspects of employment. Join us in creating an environment that celebrates diversity and promotes equal opportunities for everyone. Benefits of working at Norbury Park as a Support Worker • 5 days of work a week, • Annual Salary with the option for overtime if you wish, • Annual Salary review with the option to be suggested for a one-off bonus, • Bank Holiday extra pay, • Christmas gift card, • Pension scheme, • Predictable rota, you are able to know your days off months’ in advance, • 28 days of holiday per year, • Friendly and collaborative work team, • A team that is making a difference with extremely challenging and complex children/ young people, • Training opportunities; E-learning modules including; Food Safety Level 2, Safeguarding Children, GDPR, Emergency First aid at work. Further CPD opportunities such as Level 3 Diploma for Residential Childcare, Qualified First Aider course. We accept suggestions of courses that will help support/enable you in your role further. Additional Notes Candidates who have been shortlisted for an interview will be expected to complete our application form prior to their interview. Job Types: Full-time, Permanent Salary: From £29,061.50 per year Benefits: • Company events, • Company pension, • On-site parking, • Sick pay Physical setting: • Care home, • Residential home Shift: • 8 hour shift, • Day shift, • Night shift Work Location: In person

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