Mercury Business Advisor (Senior Associate) - Permanent
23 days ago
Birmingham
At EY were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Associate Finance Business Advisor The Finance Business Advisor internally known as the Mercury Business Advisor (MBA) is a experienced finance professional with comprehensive knowledge of systems processes and policies. This role is pivotal in providing specialized advice to optimize the financial aspects of our engagements and collaborating with other departments to tackle business challenges. Please note that this is an internal finance support role assisting our client-serving teams and is not focused on technical accounting. Opportunity Overview The Finance Business Advisor (MBA) is crucial in advising and supporting our client-serving teams to make the most of our financial system Mercury and its processes for effective engagement management with EYs external clients. The role encompasses two primary functions: • Offering immediate financial advisory support to engagement teams through various technological channels (online chat phone or ticketing system). Key Responsibilities • Proactively engage with client teams based on report analysis ensuring all financial queries are comprehensively resolved to mitigate risks., • Efficiently handle prevent controls tickets escalating as needed., • Dedicate time to respond to inquiries via our On demand support services including tasks such as:, • Reviewing pricing and engagement budgeting., • Clarifying the financial implications of engagement structures and budgets., • Guiding on estimate-to-complete (ETC) processes/ policies and their financial consequences., • Upholding the highest standards and best practices for On-Demand services., • Assisting with billing engagement setup risk management and local policy queries., • Conduct training for client-serving teams on the financial system Mercury and financial best practices., • Contribute to continuous improvement by sharing knowledge and supporting team members across borders and service lines always leveraging leading practices. Analytical and Decision-Making Responsibilities: • Make informed decisions to provide client servers with prompt and accurate responses aiming for one-stop resolution or effective redirection to functional experts., • Manage interactions with new users addressing their lack of knowledge or frustration and guiding them to the best outcome using strong soft skills., • Prepare for client server portfolio discussions by leveraging system and finance expertise making judgments on topics and their prioritization and knowing when to consult other functional experts. Skills and Attributes for Success • A professional demeanour with empathy for the client server perspective., • Confidence to challenge when necessary., • Strong analytical numerical skills with a focus on accuracy and detail utilising the Microsoft suite of tools effectively, • Excellent time management skills prioritizing tasks based on risk importance and urgency., • A quick learner who is proactive and eager to share knowledge., • Ability to translate technical jargon into business-relevant terms., • Effective listening skills to provide targeted advice and the judgment to escalate when needed., • Continuously expanding internal networks., • Communicate effectively conveying urgency and driving mutual understanding professionally., • Become an effective advocate for change. Qualifications for the Role • At least two years of experience in a client-driven professional environment within a financial/business capacity., • Demonstrated stakeholder management and exceptional client service delivery., • Experience with remote customer interactions in a hybrid working environment., • Adaptability to a fast-paced high-work-ethic environment., • Strong interpersonal skills to build relationships at all firm levels., • An innovative confident and creative thinker with the ability to make quick independent decisions. What EY Offers We offer a competitive remuneration package rewarding individual and team performance. Our Total Rewards package supports flexible working and career development. With FlexEY customize your benefits to fit your needs including holidays health insurance savings and a range of discounts and promotions. Additionally we provide: • Support coaching and feedback from engaging colleagues., • Opportunities for skill development and career progression. About EY As a global leader in assurance tax transaction and advisory services we leverage our finance products expertise and systems to create a better working world. Our culture encourages training opportunities and creative freedom. The exceptional EY experience lasts a lifetime and our commitment to hiring passionate people helps us achieve our goal of being the best employer by 2020. If you meet the above criteria we encourage you to apply as soon as possible. Help us build a better working world. Apply now. EY Building a better working world EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets. Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories. Required Experience: Senior IC Key Skills Business Intelligence,Sales Experience,Compliance Management,Risk Management,Cold Calling,Lean Six Sigma,Upselling,Business Management,Regulatory Reporting,SAP Supply Chain Management,Economic Development,Product Development Employment Type : Full-Time Experience: years Vacancy: 1