Product Manager - NonVolume
hace 13 horas
Bridgnorth
Location: Oldbury -Hybrid 3 days per week Employment Type: Full time/permanent Salary: Competitive salary, plus car allowance and the opportunity to earn up to a 20% annual bonus Hours: Monday to Friday Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? #LI-CL1 #LI-Hybrid This is the job Join us as a Product Manager in the Road Operations Transformation Team and help shape the future of roadside services. Acting as a conduit across all ROOTF workstreams, you’ll embed the customer lens into governance, prioritisation, and delivery decisions to ensure operational transformation delivers measurable improvement in customer experience and outcomes. Working closely with senior stakeholders across the business, you’ll drive forward a transformation roadmap focused on efficiency, accountability, and data-led decision making. This is a strategic role at the heart of a major change programme. You’ll be the voice of the customer, translating business needs into high-impact solutions, and collaborating with partners to future-proof our technology and operations. If you're passionate about driving meaningful change and thrive in a fast-paced, forward-thinking environment, this is your opportunity to make a real difference. What will I be doing? In this role, you’ll take ownership of the product direction for a key pillar of the Road Operations Transformation programme, ensuring every initiative delivers measurable improvements in customer experience, operational efficiency and fulfilment performance. You’ll define and evolve a clear, outcome-focused product roadmap, aligning customer journey needs with operational priorities and wider strategic goals. Using robust, data-led business cases, you’ll enable confident decision-making and ensure that every investment drives tangible results. Acting as a senior voice of the customer, you’ll translate complex business requirements into impactful, practical solutions that enhance operational excellence, while embedding meaningful performance metrics into everyday decision-making. You’ll work closely with senior stakeholders across the organisation, confidently capturing, challenging and refining requirements to ensure clarity and precision. At the same time, you’ll bring fresh external perspective by keeping a close eye on industry trends, emerging technologies, and best practice in service operations and fulfilment. Collaboration will be central to your success. You’ll partner with fellow Product Managers and Business Application Owners to shape and prioritise a product backlog that balances customer value, operational impact, feasibility, and adoption risk. You’ll also drive strong governance and alignment, maintaining clear documentation and ensuring all activity supports broader organisational objectives. With your subject matter expertise, you’ll oversee solution design and testing, making sure outputs are fit for purpose and ready for effective operational adoption. As part of a complex transformation environment, you’ll proactively identify and manage cross-functional dependencies to enable smooth delivery and integration of new solutions. You’ll keep senior stakeholders informed with clear, data-driven updates on progress, risks, trade-offs and realised outcomes. Finally, you’ll define and track success metrics to continuously measure impact and inform prioritisation, while contributing to the future operating model for roadside operations—ensuring that technology, processes and customer experience evolve together in a cohesive, forward looking way. What do I need? You’ll bring proven experience delivering product or business transformation that drives measurable improvements in customer outcomes and operational performance. Confident setting product direction, you can define clear priorities and roadmaps aligned to customer journeys, commercial goals and efficiency. You’re experienced in managing and influencing senior stakeholders, and comfortable working across complex organisations. You know how to shape backlogs, define requirements, and collaborate with engineering and design teams to deliver value iteratively. With a strong analytical mindset, you use data, customer insight and performance metrics to inform decisions and measure impact. You’re also a clear communicator, able to lead workshops, drive strategic discussions and build alignment at all levels. You understand service-led environments and how technology, systems and processes come together to deliver scalable outcomes. You champion the end-to-end customer journey, using approaches like journey mapping and service design to continuously improve experience. Experience in service operations, logistics, field service or fulfilment is valuable, alongside familiarity with tools such as Jira, Confluence, Miro, Figma and Microsoft 365. Personally, you’re pragmatic, outcome-focused and comfortable operating in ambiguity. You think systemically, make well-reasoned decisions, and engage confidently with senior stakeholders—challenging constructively where needed. You’re collaborative, emotionally intelligent and resilient, able to build strong relationships and maintain momentum in a fast-paced, evolving environment. Additional Information We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
