Infrastructure Operations Engineer (Platform/DevOps)
8 hours ago
Manchester
Location: Leeds; Manchester; Telford Plaza, Lawn Central, Overdale, Telford TF3 4NT, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-09-19Valid to: 2026-10-03Employer: HM Revenue and CustomsJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Are you passionate about cloud platform operations, security, and automation? Do you have experience in addressing risks, incidents and service quality across technical teams? Do you want to play a key role in delivering reliable, secure, and efficient platforms that provide services for millions of citizens? We are looking for a resourceful individual who can ensure our cloud platforms are robust, secure, and optimal. From monitoring performance and managing change to enabling automation and driving standardisation, you’ll help keep HMRC’s mission-critical cloud platforms running at their best. In addition to supporting BAU, we are offering architecture exposure, cloud transformation, automation, cyber security involvement and technical leadership. You will be developing new skills, working on technology at scale and working on nationally important services unavailable elsewhere.Within HMRC’s Chief Digital & Information Group (CDIO), specifically in the Enterprise Cloud Services (ECS) team we are redefining our offerings and growing the team of outstanding people to improve the Cloud Centre of Excellence. We are already a diverse team of 90+ technologists, creating a dynamic and inclusive working environment whose skills cover architecture, platform development, service design, platform operations and governance. Important - Travel to Telford is required as part of this role, and 60% of your working time will need to be office based. Additional Security Information: This role requires the successful candidates to hold or be willing to hold Security Check (SC) clearance. Job descriptionAs an Infrastructure Operations Engineer (Platform/DevOps) within HMRC’s Enterprise Cloud Services (ECS), you will ensure the reliability, security, and efficiency of platforms hosting HMRC’s mission-critical services. You will undertake day-to-day operations and drive continual improvement across our cloud platforms, maintaining a high level of availability through proactive monitoring and rapid incident response. Security and compliance will be primary considerations, applying access controls and vulnerability management to meet industry standards. You will apply change and configuration processes to minimise risk and maintain accurate system data, while using metrics and automation to optimise performance, reduce manual effort, and control maintain cost efficiency.Working closely with the service desk and platform engineering teams, you will resolve incidents, support users, and maintain CI/CD pipelines and Infrastructure as Code. Through the enabling of observability and feedback loops, you will help ensure our platforms continue to run reliably. You will also document procedures, standardise practices, and embrace good operational practises to strengthen resilience and consistency across the organisation.Person specificationYour responsibilities will include: Platform Operations & ReliabilityOwn the operational health of our Cloud platforms. Monitor, troubleshoot, and resolve incidents across our Cloud platforms. Drive root-cause analysis and implement permanent fixes. Automation & Infrastructure as CodeDevelop and maintain Infrastructure as Code (IaC) using Terraform. Remove manual intervention through an automation-first mindset. CI/CD with GitLab Design, implement, and maintain CI/CD pipelines in GitLab to automate deployments and configuration changes. Iterate on automated testing, security scanning, and compliance checks within pipelines. Collaborate across our teams on reusable GitLab CI templates and standardising build/release processes. Optimise pipeline performance and troubleshoot issues. Security & ComplianceApply cloud security according to industry good practice. Support audits and maintain alignment with compliance frameworks. Manage vulnerabilities through design and automation. Performance & Cost OptimisationAnalyse value/cost/performance to optimise spend and capacity. Provide guidance to development teams on efficient resource usage. Collaboration & LeadershipMentor engineers and share best practices across Platform teams. Partner with platform development teams to ensure smooth releases. Mentoring & Technical LeadershipThe ideal candidate will demonstrate a proactive approach to mentoring and supporting junior team members, fostering a culture of continuous learning and growth. They will actively contribute to the technical leadership of the team by sharing knowledge, offering constructive feedback, and guiding others through complex problem-solving. Their ability to lead by example, communicate clearly, and encourage collaboration will be key to building a resilient and high-performing engineering culture. Critical Thinking & Technical MindsetWe’re looking for someone who brings a strong critical thinking mindset to their technical work - someone who doesn’t just follow patterns, but questions assumptions, evaluates options, and makes informed decisions. The successful candidate will approach challenges with curiosity and analytical rigour, balancing innovation with pragmatism. They will be effective in understanding problems, identifying root causes, and proposing solutions that are both technically sound and aligned with strategic goals. Essential Criteria: Experience operating in AWS, or Azure. Proven incident & problem management, and root-cause analysis capability. Proficiency with Linux systems administration. Capability in Infrastructure as Code (Terraform preferred). Knowledge of GitLab CI/CD, including pipeline design, runners, and secrets management. Scripting skills (e.g. Python, Go, or Bash). List Desirable Criteria: Experience with Monitoring & Observability tooling. Exposure to configuration management tools. Awareness of FinOps and cloud cost management. Cloud related certifications. Familiarity with the principles behind ITIL service operations. Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Office ClosuresIf your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window)This site is:Telford Plaza, Telford - moving to Parkside Court, Telford.You will be given more information about what this means at the job offer stage.Leeds LocationMoves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.BenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service.Things you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsHow to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history, qualifications and previous experiences. Please include details for the last few roles, giving a brief summary of what you delivered and any key achievements in each role. A 750-word Personal Statement. Your Personal Statement should describe how your skills and experience would make you suitable for the role, referring to the Person Specification and evidencing your personal experience against the essential criteria, in particular highlighting specific outcomes. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. SiftAt sift your CV will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. InterviewDuring the panel interview, you will be assessed on Experience questions. Face to Face interviews will be held in Telford where the team are based. Candidates must be willing to attend the Telford office for their interview. Dates and times to be confirmed following sifting being completed. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directlyThe HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Technical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Additional Security InformationPlease note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : Richard GeeEmail : richard.gee@hmrc.gov.ukRecruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
