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A fantastic opportunity for the right person to develop a career in one of the leading UK and Global companies in the Care Home / Medical Devise / Consumables market place. Reporting to the Sales Manager and working alongside our existing Sales and Customer Service Teams, we are looking for dedicated ,talented and enthusiastic Sales and Customer Service Executive to work in our care home account management department, working hand in hand with the Sales Team, engaging with our existing customers and developing new customers to drive the profitable business growth for the Farla brands. You should have a professional and confident manner with the ability to multi-task and manage office requirements and customer engagement in a very busy and vibrant growing business. Good communication abilities, exceptional administration skills and great IT Competence are key as well as the ability to manage and build relationship with our existing customer in order to drive Sales. We need you to be passionate about what we do, who we are and want to be part of this growing global brand. Overall Responsibility · Enhance department and company reputation by accepting ownership for accomplishing new projects and different requests, exploring opportunities to add value to drive sales and job accomplishments · Key responsibility: to work in partnership with the sales and marketing function to ensure o The delivery of effective customers satisfaction both internal and external (delighting the customer) o Identify and support the development of new business opportunities § Upselling /cross selling to existing accounts § Identification of new accounts · Working closely with the extended Farla Team on a number of different projects including data consistency and updates; follow up projects; customer/supplier calls / daily workflow / enter and update customer information in our database. · Multi-tasking and managing orders in a busy environment with critical thinking and problem-solving skills · Outstanding negotiation skills with the ability to manage and resolve issues and address complaints with compassion. Account Management: Care Homes · Be a primary point of contact and build long term s profitable relationships with our customers · Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors · Monitor and analyse customer’s usage on customer accounts and issue reports as required · Responsible for working with the Sales Team to onboard and integrate new clients and developing existing client relationships · Working alongside the Warehouse management / senior account manager to ensure Pallets for Care Home are being dispatch effectively. · Maintain personal ownership and management of logistics paperwork when booking the necessary courier for Care Home · Preparing monthly customer product usage reports and other customer related reports Experience and Education required · Educated to minimum of degree level /or relevant experience · Proven account management or relevant experience of 2 / 3 years+ in the Care Home Sector · Demonstrated ability to communicate, present and influence credible and effectively at all levels of the organization, including executive and rest of the Team · Proven experience as within a similar role (but with a hunger to add value and make a difference) · Excellent IT capabilities including Excel and Outlook and knowledge of CRM Systems (training will be given) · Numerate with excellent attention to detail. Personal Skills · Task driven self-starter with strong organisational skills and ability to build up relationships both internally and externally · Go-to attitude; willing to go the “extra mile” to meet office needs and requirements · Motivated by results and with the ability to bring new ideas and share good working practice · Ability to work confidently, remain calm under pressure (cool tempered), meet deadlines and work within a team environment. · Committed, punctual and reliable Job Types: Full-time, Permanent Pay: £28,000.00-£30,000.00 per year Benefits: Employee discount On-site parking Store discount Schedule: Monday to Friday Ability to commute/relocate: London NW2 7JP: reliably commute or plan to relocate before starting work (required) Education: A-Level or equivalent (preferred) Experience: sales: 1 year (preferred) Work Location: In person
If you’re an experienced roofer looking for a different challenge, within the roofing industry, this hiring ad is for you. WHO ARE WE Robur Construction is a new-age roofing/construction business based in SW London. We are on a mission to help homeowners receive quality new roofs they can trust, whilst receiving a world class customer experience. We aim to do this by bringing a new age perspective to the roofing industry, combining engineering backed workmanship with unrivalled customer care and communication. We are focusing purely on re-roofs and are looking to become the go-to company in SW London for this type of roofing work. Being 100% upfront, we are a very new company - we’ve only just launched this year and are subsequently on the hunt for an experienced roofer to join our team quickly, as we find our feet in the market. To talk you through our current state, here’s a bit about our company vision and our team’s track history, so you understand why this is a different project to most that you see online… Firstly, we’ll introduce you to our two Founders, Christian and Grizel. Christian has helped scale over 60 home improvement companies across the UK to 6 or 7 figures in annual revenue, including 3 roofing firms to 7 figures - through his Lead Generation, Sales and Growth Consultancy for trade businesses in the UK. He understands the roofing business model inside-out. Grizel comes from a prestigious construction & engineering background; with a masters degree in civil engineering, she spent the last 2 years working as a structural engineer at one of the world’s top engineering firms (Arup), on some of the world’s most exciting engineering projects. She has also recently become an accredited roofer and tiler. With Christian’s vast experience scaling Roofing companies through his other business, and Grizel’s impressive background in working on some of the world’s largest construction projects, the vision for Robur is to scale to 7 figures within the next 6-12 months, whilst bringing Londoners a youthful, modern and customer centric experience, that is hard to find in the current roofing market. Although this vision & cohesion of Founder skill sets sets Robur apart from your typical roofing company, the project does lack one critical area currently that we’re looking to solve… Having someone on the team who has many years of experience as a roofing professional, who’s been battle tested on-site, who’s ready to step into the fold as a leader, and bring a wealth of practical industry knowledge to the team. If the above does not excite you, please do not apply. Here is an outline of the role and the type of person we are looking for. JOB DESCRIPTION The core of the role is to be the roofing leader on site. Not only does this involve getting your hands dirty to complete re-roofing projects, but also being the person responsible for making sure the team works accurately and efficiently, so that the projects are completed to ‘review getting’ standard, and are finished on time, every time. As well as being the lead on site, another crucial aspect to the role will be to act as an internal consultant, working closely with our two founders. You will bring crucial on-site technical knowledge/experience to the table, that bridges the gaps in our otherwise widely experienced founders’ knowledge base. Overall, the best candidate for this role will lead their jobs on site to completion all whilst maintaining a high quality of work, good time management, quality leadership, and clear communication with their team, clients and company directors. The application code word is “mitre”. As you can see, there is a lot of responsibility for the right candidate. If your skill set does not align with the above skill set, please do not apply. This local position is full-time, Mon-Fri. This is a critical position within the business, as such, we host a rigorous, 4-part application process. RESPONSIBILITIES Working closely with the Founders to achieve the company vision. Leading the team on site. Making sure projects are completed on time. Making sure projects are finished to the highest standard possible. Communicating positively and effectively with customers where necessary. Consulting with the Founders on roofing topics. Getting to site on time. REQUIREMENTS (EXPECTED STRENGTHS) Proven track record of successfully leading a team to complete re-roofing projects on time and to high standards. All necessary on-site skills to complete re-roofs & flat roofing projects. Has been roofing for a minimum of 7 years. Has a proven track record of leading roofing teams successfully for a min of 3 years. Clean UK driving licence to commute to site when needed. Able to work Mon-Fri on site in SW London. Strong communication skills for clients and team members. Comfortable working outside in wind, rain or shine. Preferred but not required: has run their own roofing company. Preferred but not required: has a roofing gang. COMPENSATION £42,000-£62,500 Paid Holiday Loyalty bonuses Punctuality bonuses Performance bonuses For the right candidate we will build roofing teams beneath them - promotion opportunity. FINAL THOUGHTS The person who steps into this role will be helping us build Robur from the ground up and as a result will be stepping into an environment full of challenge, responsibility and a whole lot of fun. This will be a different role to most available on the market, as you will be a key figure in the company, not only carrying out traditional roofing tasks but also helping the Founders to build a truly great company. We’re looking for someone to fill this seat long term, who is bought in on the vision and ready to help us build. The right person will be excited by this opening, and up for the challenge. If this does not sound like something that aligns with your career vision, please do not apply. IMPORTANT We randomly drug test. Our team will review your application and get back to you shortly. We look forward to hearing from you! Job Type: Full-time Salary: £42,000.00-£62,500.00 per year Benefits: Company events Schedule: Monday to Friday Supplemental pay types: Bonus scheme Loyalty bonus Performance bonus Work Location: In person
Candle making experience essential. Salary between - negotiable. 1. Bonus Royalties on high performance contents (TikTok, Instagram & Shorts). 2. Work from home 3. Performance bonuses 4. Staff discounts on fragrances We create unique and natural essential oiled scents. We are a new brand looking for someone willing to learn and grow with us on the journey. Role Description: We're on the lookout for a dynamic and super-confident Content Creator, business manager, candle maker & Fragrance Advisor to join our team. As a key player with a background in Digital Content Creation, you'll report to the business owner. Your commitment to excellence will shine through as you contribute to both product sales and the creation of engaging social media video content for our company and candle making. The ideal candidate is not just confident but also highly optimistic, creatively inclined, focused, and open-minded. Your role encompasses being the face of our social media presence, the candle maker, creating captivating daily video content for platforms like TikTok and IG Reels. Location-wise, you'll be working from your home or mine as the candles are home and handmade. There will be occasional travel to other locations such as candle making events. In addition to content creation, you'll actively participate in social media collaborations with influencers and creators, seamlessly transitioning to product sales during non-content creation periods. Ideal Candidate Profile: Demonstrates exceptional confidence, creativity, and optimism. Presents themselves impeccably and takes pleasure in self-pampering, appreciating good scents and aesthetics. Passionate about perfumes and candles. Possesses a sense of humour. Fluent in English; knowledge of other languages is a plus. Preferably resides in London UK. Place of Work: Job Types: Full-time, Part-time Salary: negotiable Benefits: Schedule: 3 hour shift Supplemental pay types: Performance bonus Application question(s): Describe how you are Super Confident? Are you willing to take part in a pre-recorded video interview as next stage if considered? Describe your passion for fragrances. What is your favourite fragrance and why do you love it? What days and times can you work? Work authorisation: United Kingdom (required) Work Location: In person
Customer Experience Salary: £24,000 per annum + commission Location: Hybrid Home/Office-Based in London, Paddington Hours: 40 per week FT About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that buyers always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry. About the Role We are looking for ambitious and professional Customer Experience Agent’s to join our team . This is an exciting and busy role where you will be the first point of contact for the professionals and buyers who contact Bark for support. In this role you will be the voice and face of Bark, expertly guiding our customers through the platform ensuring they get the most of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next level service. Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role you will also have the opportunity to make commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action. Responsibilities - Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented. - Promptly responding to enquiries via email, resolving issues with a professional-first mindset - Be a product & customer expert, assisting new and existing professionals with any queries that they may have - Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully - Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business - Solve technical issues and support the development of our platform and products through providing vital feedback to the wider business Shifts We operate 24/7 from our central London office. Typically you will work 8.5 hour shifts with a half hour break. Some flexibility is required as all agents work at least one weekend day per month and one week of late shifts. Typically you would work the same shifts time throughout the week. We are also open to alternative working patterns, so when you talk to one of our Talent Partners, ask them for more information. Typical shift hours; - Early Shift: 8:00am to 16:30pm - Morning shift: 9:00am to 17:30pm - Late Shift: 3:30pm 12:00am (Paid Uber home from the office) Anyone working the late shift gets dinner provided once a month on Friday night and a cab home provided by us as well as a premium bonus for hours worked after 9:00pm. Skills and experience - Customer facing/sales experience desirable (not essential) - Computer literate (experience with customer service software a plus, we use Zendesk) - Ability to build strong rapport quickly and confidently with customers - A driven self-starter, self-motivated with a great work ethic - Confident in handling diverse queries, able to easily adapt to any given situation - The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark - Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin - Exceptional attention to detail and follow through **Perks and Benefits** - Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!) - Share options in a rapidly growing, Private equity-backed, company whose founders have a proven track record - Hybrid working policy; Central office in London (WFH 1 day per week) - Private health insurance, inc. dental cover, run by Aviva - L&D allowance; £250 to spend on your personal development - Enhanced Gympass membership for all employees with access to mental health courses and fitness classes - Fully stocked kitchen and monthly team lunches - Financial advisor - Cycle to work scheme - Regular wellness weeks; inc. industry leading talks, massages, art therapy
Telesales Executives B2B (Remote) Weekly Contract 3 Positions Available Location: Remote Industry: World/Ethnic Food Brand Salary: £11 Per Hour Hours: Flexitime/Weekly Contract/Work from home We are looking for someone who is: • Attentive, outgoing, and with the ability to instantly build rapport • Previous experience in food environment and sales/telesales • Down-to-earth; our customers want to buy from a company they can trust. Understandably, they don’t want to hear corporate jargon • Target driven with a sense of ownership and pride in performance and its impact on the success of the company • Numerate, and able to use Excel and Word • Consultative sales approach with good negotiating skills • At ease talking to new people • Strong communications skills, both written and oral • Knowledge Any of these language skills is a bonus but not essential: Hindi / Urdu / Greek / Hausa / Akan / Italian. But the English language is required. • An excellent driven self-starter with ability to get things done • Team player, service orientated, supportive and innovative Description/Job Purpose: • To attend all pre-qualified and pre-booked New Business appointments assigned to you in your diary. • Selling our company’s products to retail stores such as supermarkets, high street stores, and large distributors/wholesalers in the UK and abroad. • Creating your own sales opportunities • Increasing brand awareness in developing markets/geographical areas • Market research Key Accountabilities • Cold calling on potential customers, occasional appointment setting for Territory Managers or opening new accounts as appropriate • Courtesy calling on existing customers – increasing spend through awareness of product range • Updating the CRM system with appropriate notes and actions • Using the CRM system to log activities and set reminders to follow up • Recognising, understanding, planning and executing appropriate actions in reaction to changes in customer behaviour or order patterns • Developing strong customer relationships so the company is seen as a key partner • Being aware of competitor, market and trends and activity within the territory. Report this and take appropriate action. • Providing timely, informative reports as required • Negotiating/modifying customer terms/pricing within set limits Key Performance Indicators for the role: • Increase in average orders per day across defined market areas • Increase in average lines ordered per account • Increase in number of accounts ordering each month • Number of new accounts opened per month/quarter etc. • Average of 4-5 calls per hour, with 3-6 quality calls per day This is a contract, and may be renewed weekly. You will be working a minimum 10hrs per week. 5 days per week (2 hrs per day). Most of your time will be spent prospecting new clients in order sell our unique luxury/gourmet world/ethnic foods to them. Must have own phone + computer with access to fast internet. You'll also be provided with access to our digital (online) telephone and switchboard. All candidates start with a 2-hour training trial. Benefits: - Flexitime (to be arranged) - Work from home If the role of Remote Telesales Executive sounds like the role for you, please get in touch with us as we’d love to hear from you. Please include a CV. Candidates with previous experience or job titles, including; Telesales Executive, Telemarketing Executive, Sales Executive, Telesales Advisor, Account Manager, Telemarketer, Business Development Manager, Business Development Executive may also be considered. About the Company As a small but prominent lifestyle company, we pride ourselves on diversifying experiences with a recent addition to our portfolio—an innovative food brand rooted in London. Our latest venture introduces a unique culinary journey, celebrating the rich flavours of Africa, India, South America, the Middle East, and the Caribbean. Embracing luxury and authenticity, our brand promises a small yet extraordinary exploration of world foods, inviting individuals to savour every bite of this unparalleled food adventure.
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