Reception Manager
hace 1 día
Bishopton
Role Overview At JA Mar Hall, we are on a journey to elevate our guest experience towards Forbes Travel Guide luxury standards, following a significant refurbishment and with continued development ahead. We are seeking a confident, hands on, and guest focused Reception Manager to lead our Front Office team and shape a refined, seamless arrival and departure experience for every guest. This is a highly operational leadership role for someone who thrives at the front of house, leading from the floor, setting the tone for service, and ensuring every guest interaction reflects warmth, professionalism, and attention to detail. You will play a key role in creating first and last impressions that align with our luxury ambitions. Key Responsibilities Front Office Leadership • Lead and oversee the daily operation of Reception, ensuring a smooth and professional guest journey from arrival through to departure, • Be highly visible in the front of house area, leading by example and supporting the team during peak service periods, • Take ownership of the guest experience at the reception desk, ensuring service is intuitive, efficient, and personalised, • Manage guest queries, requests, and concerns with confidence and professionalism Guest Experience and Service Excellence