Technical representative
19 days ago
£31000–£38000 yearly
Full-time
Small Heath, Birmingham
Key Responsibilities:
Engage with customers to assess their travel needs and explain the range, capabilities, and limitations of our services, including flights, Hajj/Umrah packages, holiday plans, and cargo services. Provide detailed quotations, including pricing, payment options, travel dates, and visa or health requirements, and manage the full booking and confirmation process. Coordinate with vendor to manage airlines tickets, accommodation providers, and logistics partners to arrange travel itineraries, ensuring seamless delivery of service. Conduct post-sale follow-ups to ensure customer satisfaction, resolve any complaints, and encourage repeat business and referrals. Stay informed of developments in travel regulations, airline offerings, and destination updates, and suggest improvements to enhance the agency’s service offerings. Maintain accurate records of sales, customer communications, and bookings; assist with reporting and business performance tracking. Support marketing and customer acquisition strategies by providing feedback on client preferences and market trends.
