As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Duties of a Production Operative will include: • Follow instructions for processing, checking, weighing and labelling all materials • Ensure all materials adhere to company standards • Follow ...
My client based in Hartlepool is looking for a Production Operative to start immediately on a temp to perm basis. This role does not include heavy lifting. Duties: * Ensuring products are quality ...
The Role We are looking for candidates with production operative experience. The role would see you carrying out general production duties; including machine operating, quality inspection, and ...
We are currently looking for a number of Production Operatives for our client based in Newton Aycliffe to start May 2024. Location -Aycliffe * Ongoing, Minimum 6 months * Shift patterns - 3 Shift ...
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Main Duties & Responsibilities: · Operate high tech PCB (circuit boards) production line equipment · Manufacture products to a high standard · Hand assembling produced parts. · Quality checking ...
As the Production Operator you will be responsible for manufacturing within a globally operating chemical manufacturing company. This company is developing a range of ground-breaking products to ...
More About the Warehouse Operative/ Driver Role: Our Warehouse Operatives play a key part in ... Working to deadlines unloading products from the trailers and loading onto 3.5t and 7.5t delivery ...
Exclusive membership and wellbeing product discounts * Medicash Health Cash Plan (optional to ... Trade Operative, click "apply" below - we want to hear from you! Closing date 24th April 2024 (we ...
Preparing the materials required for production * Following SOPs, ensuring the correct quantities of product are used for the production of each product * Machine operating * Quality control and ...
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We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how ...
... operative or printing supervisor looking for that next step in your career. We're seeking a Print ... Manage all production processes noting all jobs completed and ensuring systems are updated for ...
The purpose of this role of Quality Validation Specialist is to ensure product and system quality ... Write or review Standard Operating Procedures or Work Instructions and other quality documentation ...
Report production issues to Production Manager * Manage the line and operators * Take full responsibility for food safety * Complete safety start up checks * Responsible for holidays and sickness ...
... products.Responsibiilities will include: · Be responsible for managing own workload and attend ... and co-operative manner, at all times Qualifications Level 4 Diploma in Regulated Financial ...
... products · Wider group company pension scheme · Paycare health plan (inclusive of dentists ... operating in a 30 mile radius of your area. · The use of manual hand tools (Spanners, Screwdrivers ...
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... product suite, ideally having worked with Intune and Autopilot, you will have extensive hands-on technical knowledge of a wide range of technology, protocols, operating systems and standards ...
... the Production of Operating and Maintenance manuals and "As fitted " drawings · Liaise with Architect and Consultant · Spread Best Practise across projects · Assist in the Valuation of Sub ...
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