Supervisor/Team Leader
15 days ago
Paignton
JOIN OUR FAMILY
We may be brand new, but our hotel the ibis Styles Paignton is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests.
At The Mercure and the Ibis Styles Paignton we are managed by RBH management.
We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON
What you'll be doing...
Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following.
Managing and training the Concierge associates, Night Manager, and front office team.
Managing the daily shift process, ensuring all team members adhere to standard operating procedures.
Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
Ensuring all cash / credit card handling procedures are adhered to at all times.
Ensuring the front desk provides a professional and friendly service for customers.
Dealing with customers, including handling complaints when they come to the desk.
Front line liaison for any hotel emergency, liaising with appropriate departments and authorities.
Scheduling Front Office rotas.
Liaising with other department heads and leaders.
Maintaining and exceeding Front Office goals.
Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals.
Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures)
Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Front office supervisor, you will need the following qualities and skills.
Experience in a similar role within a hotel environment.
Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude.
Excellent interpersonal skills.
Ability to lead and motivate a team.
Flexible & adaptable to different working conditions & hours.
Forward thinking & promotes new ideas.
Oral & written fluency in English. Additional language will be considered a plus.
Be motivated & a self-starter.
Knowledge of Opera PMS desirable.
Commitment to Westin values and beliefs.
Effective training skills & interpersonal capabilities.
Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year
Training and Career progression opportunities
Recommend a Friend Scheme
Employee of the Month/ Year
Gratuities and Service charges paid
Discounts in supermarkets and days out
To learn more about our full benefits package, to watch our employee benefits video.
£12.37 per hour EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH £12.37 - £12.37 per hour A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON What you'll be doing... Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following. Managing and training the Concierge associates, Night Manager, and front office team.
Managing the daily shift process, ensuring all team members adhere to standard operating procedures.
Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
Ensuring all cash / credit card handling procedures are adhered to at all times.
Ensuring the front desk provides a professional and friendly service for customers.
Dealing with customers, including handling complaints when they come to the desk.
Front line liaison for any hotel emergency, liaising with appropriate departments and authorities.
Scheduling Front Office rotas.
Liaising with other department heads and leaders.
Maintaining and exceeding Front Office goals.
Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals.
Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures)
Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Front office supervisor, you will need the following qualities and skills. Experience in a similar role within a hotel environment.
Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude.
Excellent interpersonal skills.
Ability to lead and motivate a team.
Flexible & adaptable to different working conditions & hours.
Forward thinking & promotes new ideas.
Oral & written fluency in English. Additional language will be considered a plus.
Be motivated & a self-starter.
Knowledge of Opera PMS desirable.
Commitment to Westin values and beliefs.
Effective training skills & interpersonal capabilities.
Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300 RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
