Training and Quality Supervisor
2 months ago
£25000–£35000 yearly
Full-time
Warwick
NFU Mutual, a leading general insurer and financial services company, has been serving the rural community for over 100 years. Our team at the Central-South Warwickshire & Pershore Agency situated across our four sites in Warwick, Stratford-upon-Avon, Henley-in-Arden and Pershore are committed to delivering consistent excellent customer service whilst maintaining a high standard of quality and audit results. Quality & Training Supervisor
This is a great opportunity for someone who is passionate about delivering outstanding quality results through the robust and approachable training of individuals and teams.
You will be joining an established yet fast growing business, with a team of people who are committed to delivering consistent excellent results across quality, customer service and business growth.
You will work within a team of Quality & Training Supervisors supported by the Quality & Training Leader ensuring that you are all delivering excellent training to shape and develop all areas of the business. What we need from you as a Quality & Training Supervisor The ability to deliver high quality training for all roles in the business to ensure robust on-boarding and continuous development for all employees.
Friendly, approachable and a rational and reasonable approach to managing risk across the business areas.
Experience in coaching individuals to support day to day activities but also pro-actively support development and maximise their contribution to the business objectives. What the role involves
Co-ordinate effective and efficient agency training to meet the requirements of the business to enable delivery of outstanding customer service and low risk management.
Adherence to key regulatory processes and controls including monthly audit reporting, FCA breach investigations, NFUM training and competence.
Build and develop strong, nurturing relationships across the business to support efficient and effective delivery of business objectives.
Support continuous improvement across the business
Support the Q&T Leader to identify and manage complaint trends and/or risk
Establish and promote good risk management practices within the Agency
Motivate and develop direct reports and the wider team to ensure business objectives are met.
Support the Head of Operations to build on existing business culture and create a progressive, supportive and professional environment.
Monitor and deliver our training and competency requirements. Support the management of licenses within the agency to ensure we have a team of adequately skilled and monitored staff.
