Receptionist in hotel jobs in United Kingdom

We are looking for a receptionist for a two stars hotel. If you are interested, please, apply and I will invite you to an interview. - Immediate Start! - Full time job - Starting with £11.75 - £12.25 per hour - Experience would be an advantage but not necessary - Training provided

JOIN OUR FAMILY At The Municipal M Gallery, Liverpool part of RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... We can't wait for you to join us. You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us via email RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

Oswald’s is a private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. Oswald’s is proud to be a Caterer Top 30 ‘Best Place to Work in Hospitality’ 2023. We are currently recruiting for a Receptionist to join the Front of House Team. Flexible hours for this position are available/open for discussion. The additional benefits our Receptionist receives are: - 28 days holiday per year (including bank holidays) - Discounted gym membership with Nuffield Health & Gymflex - Birthday day off - Monthly well-being days with our Chiropodist, Reflexologist and Masseuse - Private medical insurance with AXA - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Free English Classes - Access to a company doctor - Eyecare vouchers - In-house industry training - Sponsored social events - Season ticket loans - Retail discounts with Edenred - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - 20% Staff Discount at Birley Bakery - Nursery Workplace Scheme - Free freshly prepared meals on duty The club is closed on Sundays, Bank Holidays and throughout Christmas each year. The responsibilities of the Receptionist are: - Create a welcoming environment for our members. - Takes restaurant bookings from members and their guests. - To ensure that all guests are correctly and speedily logged and processed in the most courteous way. The Experience & Qualifications required as Receptionist are: - Significant experience in a similar role in a high-end restaurant, luxury hotel or private member’s club advantageous - The working hours for this role are on a rota basis with shifts falling between Monday – Saturday. Flexible hours are available/open for discussion. If you feel that you have the experience and skills to join us as Receptionist at Oswald’s then apply by forwarding your up to date CV together with a covering letter to the link below.

A fantastic opportunity has arisen for a Receptionist to join Bocconcino Restaurant (MAYFAIR) Front of House Team on a Full Time Permanent basis. We are looking for a flexible candidate who can work any days of the week. Main Requirements: Must have experience working at a high standard level in a customer-facing role within a luxury Restaurant or Hotel Environment. Must have experience managing Open Table booking system.

Kip Hotel based in Hackney Central, East London is looking to hire a full-time receptionist. Join our exciting hotel environment by becoming a part of our amazing team. £11.00 hourly pay We offer 28 days of paid holidays per year. Paid break included. Pension scheme offered. Two days off a week. Salary paid every 2 weeks. Free coffee and tea on shift. Free stays on Birthdays. Employee accommodation discount of 50% Staff friends discount on accommodation. Shifts are from 7am-3pm, 10am-6pm, 3pm-11pm, 11pm - 7 am. We are excited to have this vacancy and even more excited to fill it up soon.

A luxury boutique hotel in Hendon (NW4) is looking for a full-time receptionist. Hotel front desk experience and good English are essential. Competitive pay and friendly working environment. 40 hours per week, salary - the National Minimum Wage+, depending on your experience.

About us We are professional and agile. Our work environment includes: Modern office setting Food provided Hotel Receptionist Duties: - Greet and welcome guests upon arrival - Check-in and check-out guests using the hotel's computer system - Provide information about hotel facilities, services, and local attractions - Answer phone calls and respond to guest inquiries - Handle guest complaints or concerns in a professional and timely manner - Assist with reservations and room assignments - Process payments and maintain accurate records - Coordinate with other hotel departments to ensure guest satisfaction - Maintain a clean and organized front desk area Requirements: MUST HAVE OPERA EXPERIENCE - Excellent communication and customer service skills - Proficient in using phone systems and computer software - Strong organizational and multitasking abilities - Ability to work well under pressure in a fast-paced environment - Attention to detail and accuracy in handling guest information - Previous experience in a similar role is preferred but not required Join our team as a Hotel Receptionist and be part of creating memorable experiences for our guests. We offer competitive pay, flexible scheduling, and opportunities for career growth in the hospitality industry. Apply now to join our team!

About Us We are Central London based Bed & Breakfast Hotel. We have 15 Bedrooms in total and we are seeking Reception/marketing staff who can work in our hotel on either morning or afternoon shifts. (Full/Part Time) Please send us a message. Confident, Experience, Hard working and Motivated. Job Experience Experience in this Job would be a bonus Good Communication Skills. Good personality and service Service with a smile. Able to work with a Team and alone if required.

The Megaro Collection encompasses 3 distinctive hotels ranging from our 3* hotel The California, our 4* Boutique townhouse The Gyle, and our 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are looking to enlarge our family and are looking for an experienced Night Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the role. The receptionist will be working on-site 4 on 4 off (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about customer service and guest journey. The role reports directly to the Night Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times therefore communication is key. The Night Receptionist will: - Possess comprehensive knowledge of the company PMS system, Rezlynx. - Possess excellent presentation and interpersonal skills. - Skilled in checking arrivals lists, credit limit reporting and cash handling. - Knowledge of standard PC packages and computerized reservations systems. - Proficient in handling general clerical and administrative tasks. - Be flexible, will have great attention to detail. - Possess the ability to work independently. - Excellent command in English, both in oral and written. - Be extremely knowledgeable in regards to the company services, standards & products. - Commercially and financially astute. - Provide exceptional customer service and unforgettable experience. If you are looking for a vibrant, quirky operation, no need to look any further. Apply today and begin a new adventure with us.

** NEW OPENING IN LONDON ** We are delighted to be opening more locations in 2024 and that's why we are looking for an experienced Receptionist to join the team at our next Bread Street Kitchen in Stratford. The successful candidate will be placed into one of our Premium Casual Restaurants pre-opening to be immersed in all things GRR. They will be fully trained in our ways of working, various systems and our world class service and hospitality standards to be ready to take on this new and exciting challenge as we continue to grow as a best-in-class global restaurant business. What you do as a Receptionist: - You pride yourself on being the first and last point of contact within the restaurant, welcoming guests in a warm and engaging way and taking the responsibility for maintaining a high standard of guest care - You love to assure that each guest is made to feel welcomed, comfortable and is served promptly and politely during all dining experience - You are confident in handling calls, recording bookings, dealing with guests and answering their emails - You naturally enjoy building rapport with guests in a friendly but professional way - You are keen to use your organisational, communication and outstanding customer service skills and a passion for creating a memorable guest experience to ensure the highest standards are consistently achieved What’s in it for you: - Competitive Pay Rate - Wage stream employer-Employees can access up to 50% of wages before payday - Access to our world-class training & development opportunities globally - Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment - A fantastic 50% staff discount on food and drink in UK restaurants - 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family - 30% discount for your Friends & Family in all UK Restaurants - Preferential Room Rates at Gordon Ramsay Restaurants partner hotels. - Gympass - discounted membership and access to hundreds of gyms, studios, fitness classes and wellness apps - MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy - Meals on duty If you’d like to develop your Receptionist career in a best-in-class global restaurant business - apply today. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.

Want be part of us? We are now looking for a talented Front Desk Agent to join our team! Core Responsibilities: To maintain a high profile presence on the Reception desk and be accessible to guests and clients at all times. Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner. To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guests whenever the possibility arises in order to maximize hotel sales. To be fully conversant and able to operate the hotels property management system (OnQ PMS). To be aware of the hotels availability to ensure that every opportunity is taken to maximize room sales and upselling opportunities. To deal with cash, cheque, credit card and sales ledger transactions in accordance with the hotel standards of procedures (SOP) manual, and to ensure that any discrepancies are reported immediately. To ensure the float handed over is checked and correct on every occasion.

Hokus Pokus is an alchemy inspired bar located underneath The Megaro hotel in Kings Cross, London. Centered on providing unique cocktails made from ingredients produced in-house, Hokus Pokus aims to deliver bespoke drinks with top quality service. We are looking to expand our family and welcome a Part-Time Receptionist to help provide this service and become a member of our team. The ideal candidate will be able to work in the late night and on weekends as well as be willing to help the bar team members by taking payments, clean surfaces, and serve guests with refreshments. The Receptionist is responsible for the allocation of tables, managing reservations, and must be extremely knowledgeable in their duties. The Receptionist will: · Be flexible with working hours. · Have experience working in a front of house role in the hospitality industry. · Be a team player and prepared to assist the bar team in additional duties. · Be confident in taking payments with guests. · Be able to travel home from Kings Cross in the late night/early morning. · Have excellent communication skills and command of English. · Be positive and have a professional manner. · Be extremely well presented. · Represent the company and its values while interacting with other team members and guests. If you are looking for a quirky and vibrant company that invests in its team members, then look no further. Apply today to begin your journey with us.

We are currently recruiting for a Front Office Agent to join the team at Pestana Chelsea Bridge Hotel. The duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The Front Office Agent should also: -Smile and be welcoming -Ensure all guests receive a warm and courteous welcome at check in, rooming VIP’s as required -Ensure all procedures for revenue processing are adhered to at all times and any discrepancies are reported to management immediately -Maintaining open communication between all departments -Ensure a sufficient supply of change in the float, exchanging petty cash, foreign exchange and paid outs per policy and ensuring an accurate audit is completed before and after each shift -Ensure front desk filing is complete and accurate and that all records are kept fully up to date -Ensure that all front and back offices are kept clean and tidy -Maintain the highest personal standard of conduct, hygiene, appearance, uniform and posture at all times -Be fully aware, competent in and follow at all times hotel health & safety policy and procedures; departmental operational standards and procedures; customer service standards -To report for duty on time and on the days rostered

ConiferGB is a Security and Hospitality staffing provider. We’ve had the privilege to help the most amazing clients, both large and small. Please Apply only if you are living in London (United Kingdom) and if you have Receptionist experience in Apartments/Hotels. We are looking for enthusiastic and self motivated night receptionists with experience to join our team on FULL TIME basis . You should have excellent level of English and the ability to work under pressure and maintain a high standard. You should have at least 3 years of experience as a night receptionist and experience with Opera. Documented evidence of eligibility to work in the UK, ID and proof of address will be required from candidates as part of the recruitment process. All We Ask from You: Documented evidence of eligibility to work in the UK, ID, proof of address, National Insurance Number or UTR Number References from your previous experience at Hotels in UK. Willingness to work and learn Knowledge of English language Night Receptionist experience at least for 3 years (preferably in 4- or 5-star hotels) Experience with Opera (required) Availability to work on weekends The Benefits of Working With Us: Flexible schedule Immediate start Working in One location Friendly working environment Excellent training and development opportunities Supportive and understanding managers Click "Apply Now" and join ConiferGB team! Job Types: Full-time Salary: £13.50 per hour We accept both application Employed and Self Employed Work Location: In person

- Basic salary from £14ph to £15.50ph including tronc. - Group restaurant discount and reduced room rates at Minor Hotels globally - Reward programmes, long service awards and employee incentives - Access to mental health counselling sessions, plus legal and financial advice - Social events and celebrations - An additional day's holiday for every year for the first five years - The opportunity to progress as we open new restaurants

We are currently looking for an enthusiastic, energetic and hardworking individual to join our independent family business. You will be joining as a Receptionist, ideal for someone who has a background of working in a face to face customer service position. You will receive training when you join and be supported by your head of department and team members to ensure you have a smooth journey with us. Person Specification Previous Customer service experience (face-to-face) Intermediate level use of MS Office (Word, Excel) Able to communicate in English to CEFR B1- B2 (Intermediate) Confident with answering telephone and email queries Duties & Responsibilities Welcome, assist and direct guests correctly in a friendly and polite way. Provide high quality customer service at all times. Check the guests in/out, take payments. Manage telephone and reservations in a prompt and professional manner. Ensure that all correspondence is recorded and filed accurately as per the hotel and company standards. Ensure that all bookings are guaranteed, and no-show charges/late cancellation charges are applied where appropriate.

We are looking for a full-time receptionist to work in one of our hotels in Chelsea, near Fulham Broadway station. This is a temp to perm position. Day shift. Pay rate-£14.75 per hour holidays inclusive Hotel Receptionist duties and responsibilities; Welcoming guests and checking their details against their bookings. Allocating guests to their rooms and providing keys. Answering phones from prospective customers and guests, taking messages, and delivering them. Responding to requests for help and information Preparing room bills and ensuring prompt payments. Checking guests out, taking payments and returning deposits All applicants must be eligible to live and work in the UK. Neway International Ltd is acting as an employment business.

We are seeking a confident and experienced Receptionist to become part of our Front Office Team at Quest Apartments Hotels, Liverpool. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. Please note this is a part time role, working 24 hours a week. As our Receptionist, you will: Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Take initiative in accommodating the customers’ needs in a resourceful manner Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. Here at Quest Apartments Hotels, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is desirable; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role. This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Health Insurance Refer a Friend bonus Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. As part of The Ascott Limited, Quest Apartments Hotels offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations worldwide. If you are excited by a career in Hospitality and have a passion for providing great customer service, we look forward to hearing from you. Required skills: Customer Service, Customer Focus, Time Management, Organisation Skills, Team Work, Attention to Detail, Communication, Problem Solving, Multitasking £11.00 per hour The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties. With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.

Come and join our amazing team at Travelodge (London Central Tower Bridge) as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: Fun friendly environment 50% discount on rooms plus food and drink, as well as friends and family discount. £50 Travelodge voucher on each work anniversary Pension scheme totalling 8% (employer contribution 3%) Discounts off many high street retailers and mobile phone providers such as Vodafone. Opportunities to develop into Management roles through our ‘Aspire Programme’ We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Your job will be welcoming the guests and checking them into the hotel, but you’ll also be walking the corridors at regular intervals and you may have to deal with things like noise complaints and evictions. Your other main responsibility is setting up the hotel for the next day, so you’ll be doing things like preparing the housekeeping trolleys, or prepping for breakfast service and even serving behind the bar at times” If you feel you would enjoy a Night Reception role with us here at Travelodge then please we’d love to hear from you.

Born in 1985, our 61-bedroom California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar and terrace. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position. The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will have a to-do attitude and will be a hospitality professional, passionate about customer service and guest journeys. The role reports directly to the Front of House Manager and requires someone with superb organization and communication skills. The Hotel Receptionist will: - ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level. - have great attention to detail. - have great communication skills. - have an excellent command of English, both verbal and written. - be extremely knowledgeable regarding the company's services, standards & products. - flexible on working hours and duties. - have a great eye for details and will maintain guests’ records up to date at all times. - provide exceptional customer service and unforgettable experiences. If you are looking for a vibrant, quirky operation, no need to look any further. Apply today and begin a new adventure with us.

Our People: Join Us When you’re an interesting person, finding an interesting career helps you grow. Native is here to support, lead, & challenge you in your next steps. We bring magnetic people together who do what they love & do it with passion, helping to create a welcoming space for guests, & providing service with a soul. We are excited to be part of a company culture that values radical inclusivity, & is keen on green & where we want your personality to shine. Join the team & be part of our journey!! Right now we are looking for a skilled Receptionist/ Customer Service Agent for our small property in Marylebone area. What the job entails? Every day is different. You will play a crucial part in the delivery of the guest experience. The role will be the first point of contact for our guests and will work to personify the brand, act as an expert on the neighbourhood and deliver a consistent, welcoming experience for all guests. You’ll be fundamental in creating a superb first and lasting impression of our property and central in creating the Native identity. You’ll bring positive energy to each conversation, resolve issues quickly and effectively and make everyone feel welcome and appreciated. Experience: ·Demonstrable experience of working in a customer-facing role ·Experience of working within the hotel / hospitality / travel sector ·Strong, proven track record of delivering exceptional guest service ·Excellent written and spoken English ·Computer literate - solid experience of working with Microsoft office packages and in-house reservation/operating systems Skills and Abilities: ·Excellent relationship building skills, both with entirely new and long term guests. ·Efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature. ·Works exceptionally well within a team dynamic and contributes to an established open culture. ·Ability to build positive and productive working relationships with colleagues across Native. ·Ability to follow company policies and procedures ·Excellent communications skills, demonstrating the ability to liaise effectively & efficiently with people from diverse cultures, backgrounds and work levels. As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us: - 6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and Manchester. - Friends & Family discount on Native stays. - 6 days Company Sick Pay / year - Cycle to work scheme. - Number of Holidays increasing with years of service (1 day per year). - Meals on duty - Employee of the month perks - Recommend a Friend scheme If you're as passionate as we are about providing exceptional service, we'd love to hear from you! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A NIGHT'S GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS DUNSTABLE What you'll be doing... Reporting to the Duty Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Dunstable. This three star Dunstable hotel is situated just 5 minutes drive south of Dunstable Town Centre in the picturesque Bedfordshire countryside, just outside Luton on the outskirts of London. The hotel has been purpose built for comfort and value and offers a warm and welcoming service to all guests. With 120 stylish en suite bedrooms and four modern purpose built meeting rooms, the hotel is the perfect choice for leisure and business travellers. All public areas and conference rooms within the hotel are fully air-conditioned and have free WiFi access. The hotel is close to Junction 9 on the M1 making it ideal for local business parks or guests with onward travel on the national motorway network. Located within the London commuter belt the hotel has excellent public transport links with direct trains from nearby Luton to London St Pancras every 10 minutes. The hotel is a short drive from London Luton International Airport, approximately 20 minutes drive from the hotel. Our park, stay and fly package takes the stress out of getting to the airport You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same! Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service! WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Guest Service Assistant you will need the following qualities and skills. Outstanding communication skills Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up! A can-do attitude Computer literate with a professional telephone voice WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us via mail. International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate. RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

We are looking for a passionate** Hotel Receptionist** to join our wonderful team at Merit Kensington Hotel, our elegant 4 star boutique hotel in Earl’s Court. What you’ll do - Attend to all guest queries in a prompt, professional manner ensuring a high level of guest satisfaction. - Completing a seamless check in and check out service for all our guests. - To act as a point of contact for all guests, helping and offering them efficient customer service, identifying their needs as well as product knowledge - Ensure the correct handling of guest messages, mail and packages. - To know details of the day’s arrivals, identify priority guests, VIPs and ensuring their rooms are checked prior to arrival and placed with relevant VIP amenities. - Ability to work independently and handle emergency situations calmly.