Resident liaison officer jobs in MordenCreate job alerts

Resident Liaison Officer / Tenant Liaison Officer 📍 Clapham, Battersea or Redhill 🏗 Re-cladding, Façade & External Refurbishment Projects We are recruiting an experienced Resident Liaison Officer / Tenant Liaison Officer to support occupied residential re-cladding, façade remediation, and external refurbishment projects. This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works. The Role You will be responsible for: • Acting as the primary point of contact for residents throughout the project, • Carrying out resident consultations before works commence, • Explaining programmes, access requirements, timelines, and potential disruption, • Providing regular project updates and communication to residents, • Coordinating access appointments with tenants, leaseholders, and resident representatives, • Managing resident enquiries, concerns, and complaints professionally, • Maintaining accurate records of communications, complaints, vulnerabilities, and actions taken, • Preparing and distributing newsletters, notices, letters, and resident communications, • Attending site meetings, progress meetings, and resident engagement sessions, • Supporting site teams in maintaining customer satisfaction and reducing resident-related delays, • Assisting with vulnerability assessments and additional resident support requirements, • Monitoring resident feedback and helping implement service improvements, • Ensuring all activities comply with GDPR, health and safety requirements, and project expectations About You • Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, Community Liaison Officer, or similar, • Experience within construction, social housing, planned works, refurbishment, external works, façade, cladding, fire remediation, EWI, or building safety projects, • Excellent communication and relationship-building skills, • Strong organisational and administrative ability, • Confident managing complaints and difficult conversations professionally, • Comfortable working independently within a site environment, • Professional, approachable, and customer-focused, • Full UK driving licence Highly Desirable • Direct experience on re-cladding, façade remediation, EWI, FRA, fire safety, or external envelope projects, • Experience on occupied residential schemes, • Knowledge of vulnerable resident support and safeguarding processes, • Experience producing newsletters, consultation packs, resident surveys, and no-access reporting, • Experience working on projects involving scaffolding, intrusive surveys, decant arrangements, or high-rise residential buildings 📩 Apply now with your CV for a confidential discussion.

Resident Liaison Officer (RLO) Salary: Up to £32k + package Location: Kingston Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Kingston area. This role focuses on refurbishment projects and involves working in occupied properties and offices. As the key point of contact between residents and site teams, you will ensure residents are kept informed, access arrangements are in place, and any concerns are resolved promptly to help projects run smoothly. Key Responsibilities • Act as the main point of contact for residents during works., • Arrange appointments, property visits, and access requirements., • Carry out resident visits and surveys where required., • Keep residents updated on project progress and planned works., • Work closely with site teams to ensure excellent customer service., • Resolve queries and complaints professionally and efficiently., • Maintain accurate records and update project trackers. What We're Looking For • Full UK driving licence and access to a vehicle., • Excellent communication and customer service skills., • St...

We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to support the successful delivery of planned maintenance and refurbishment projects across the Kingston area. This is an excellent opportunity for an established Resident Liaiso

Resident Liaison Officer (Internal Planned Maintenance) Salary: Up to £33K + car allowance Location: Epsom Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the properties Epsom area. This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent com...

Equans is seeking a Trainee Resident Liaison Officer in Croydon on a full-time basis with a salary between £21,000-£25,000.

A recruitment agency is looking for a Resident Liaison Officer in Epsom.

Equans is looking for an Trainee Resident Liaison Officer to join our team in Croydon on a full-time, fixed term basis with a salary range between £21,000-£25,000. As an Apprentice Resident Liaison Officer, you'll support communication between residents, clients, and our site team - ensuring that

Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments). Our people are at the heart of what we do – and our Resident Liaison Officers play a crucial part in helping us deliver high‑q

Equans is seeking an experienced Resident Liaison Officer for a key role in Croydon, focusing on supporting residents in social housing projects.

United Living Group, based in Kingston upon Thames, is seeking a Resident Liaison Officer.

Senior Resident Liaison Officer (RLO) Salary: Up to £36k + package Location: Kingston Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs and maintenance sector. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to support the successful delivery of planned maintenance and refurbishment projects across the Kingston area. This is an excellent opportunity for an established Resident Liaison Officer looking to take the next step in their career, playing a key role in resident engagement, stakeholder management, and project delivery within occupied properties. Key Responsibilities Lead Resident Engagement: Act as the senior point of contact for residents, ensuring clear communication and a positive customer experience throughout the programme of works. Stakeholder Management: Build and maintain strong relationships with residents, client representatives, housing teams, site management, and subcontractors. Access & Programme Coordination: Oversee access arrangements, resident appointments, and property visits to ensure projects remain on schedule. Complaint Resolution: Manage complex resident queries, complaints, and escalations, identifying solutions and ensuring issues are resolved effectively. Project Support: Work closely with Contracts Managers, Site Managers, and operational teams to support successful project delivery and customer satisfaction targets. Resident Consultation: Conduct resident meetings, home visits, surveys, and consultation events where required. Reporting & Compliance: Maintain accurate records, monitor KPIs, produce reports, and ensure resident liaison activities meet client and contractual requirements. Mentoring & Support: Provide guidance and support to junior Resident Liaison Officers where required, promoting best practice across projects. Key Skills & Experience Proven experience as a Resident Liaison Officer within planned maintenance, refurbishment, social housing, or construction. Experience managing challenging situations and resolving resident complaints. Strong stakeholder management and relationship-building skills. Excellent verbal and written communication skills. Confident managing resident meetings and consultation events. Strong IT skills, including Microsoft Office and project management systems. Ability to work independently, prioritise workloads, and manage multiple projects. Full UK driving licence and access to your own vehicle. Why Join Us? Competitive salary and benefits package. Career progression opportunities within a growing business. Employee referral scheme. Ongoing training and professional development. Employee wellbeing support. Friendly and collaborative working environment. If you are interested in this position, please apply or, for a confidential discussion, contact our office and ask for Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

The Resident Liaison Officer and Project Assistant is the first port of contract for general queries and resident liaison. Act as a Resident Liaison Officer for our sites building occupants, producing updates in line with the project plan, organising and attending, if required. Resident Liaison Offi

Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role which will take you a bit further afield?. Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential. Skilled Careers have partnered with a leading main contractor that works

We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team.

You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Why work with us? Here are some of the brilliant benefits you could get as

The Resident Liaison Officer will build relationships with residents, providing information and support during refurbishment and maintenance projects.

Liaise with residents for social housing repairs, manage communication, and ensure satisfaction during maintenance works.

Resident Liaison Officer needed to support residents, manage complaints, and ensure project information is communicated effectively.

Acts as the primary contact between project teams and residents, coordinating communication, organizing property visits, and managing refurbishment processes.

Acts as the primary contact between residents, contractors, and the client, ensuring effective communication and managing complaints in social housing maintenance.

Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role which will take you a bit further afield?. Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential. Skilled Careers have partnered with a leading main contractor that works

The RLO will be the primary link between the site team and residents, explaining energy-efficiency upgrades and resolving issues.

Develop positive relationships with residents during planned works projects in social housing.

Resident Liaison Officer needed to manage resident relations for external works. Requires strong communication skills and experience with resident interactions.

Develop positive relationships with residents, working on planned works in social housing.

Resident Liaison Officer (Construction Projects). We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis.

Role acts as a liaison between construction project teams and residents, managing communication, feedback, and issue resolution.

The Resident Liaison Officer will act as the main point of contact for residents during planned investments, managing communication and ensuring resident satisfaction.

Seeking an experienced Resident Liaison Officer for planned maintenance within the repairs & maintenance industry.

As a Weekend Receptionist at our Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us. You can expect to answer phone calls, greet visitors, manage the reception area and show prospective residents and their families around. Y

Community Learning and Development Support Worker (Temporary).Based within the Youth Team, this role offers an exciting opportunity to provide dedicated youth work support as part of Renfrewshire Council's Connected Communities team.It is an excellent opportunity to develop your career as a Communit

We have a rare opportunity for an IT Security Officer to join us on a permanent basis. This is a vital position, which will ensure the information security of residents and colleagues across more than 250 care homes and hospitals across the UK. As the Information Security Officer, you will hel

We’re looking for a skilled Senior Information Security Officer to join Definely at a pivotal stage of growth.

Hours – Full-time, 40 hours per week (flexible across clinic opening hours including weekends).Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery.Each week Optical Express Sur