Resident Liaison Officer
21 days ago
Sunderland
Resident Liaison Officer \n \nLocation: Sunderland (site-based with travel)\nContract: Temp-to-Perm\nHours: Monday-Friday | 8:00am-4:30pm\nSalary: £30,000-£32,000\nStart: ASAP (subject to notice) \n\nThe Role\nWe're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person.\n \nYou'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach.\n \nThis position involves travel between sites, so you must have a full UK driving licence.\n \nKey Responsibilities\n \n Lead resident and community engagement activities and build strong local relationships\n Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits)\n Act as the main point of contact for resident queries, concerns and feedback\n Coordinate access arrangements and appointments to support delivery teams\n Resolve access/resident-related issues quickly, escalating where appropriate\n Maintain accurate records of communications, access agreements, actions and outcomes\n \nEssential Requirements\n \n Experience in a resident-facing/face-to-face customer service role\n Able to handle sensitive situations with empathy, professionalism and resilience\n Strong communication and negotiation skills\n Good IT skills (Microsoft Office)\n Full UK driving licence \n \nDesirable Experience\n \n Previous experience as a Resident/Tenant/Customer Liaison Officer\n* Experience within social housing and/or planned works/retrofit programmes\n \nInterested?\n \nIf you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you.\nApply with your up-to-date CV or call Jess on (phone number removed).\n \nRLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services