52 Best respond Jobs in Rotherham (April 2024)

£21000–£22000 yearly

Main Job Purpose To undertake the duties associated with the services provided and formatting of procedures manuals in accordance with company standards. Duties, Responsibilities & Job Activities To transfer existing customer procedure manuals onto a new CMS platform; To undertake the formatting of web based procedures manuals and websites in accordance with the prescribed styling and guidelines set out by the company; To discuss and resolve with the Formatting Team Leader, as necessary, any queries relating to the formatting and editing of manuals; To resolve functionality issues and Validation errors in the websites; To inform the Formatting Team Leader of any issues e.g. where timescales may be compromised; Future Duties, Responsibilities and Job Activities To liaise with Lead Consultants with regard to implementing their instructions for the editing and formatting of new and updated manuals and websites; Undertake appropriate training in order to provide cover for a range of tasks from time-to-time as required by the company; Liaise directly with customers by email and telephone in order to resolve any issues directly associated with the main job activities. General · Represent the company in a professional and competent manner at all times; · Adhere to confidentiality relating to all aspects of our business; · Work positively towards anti-discriminatory practice; · Actively participate in the Health and Safety requirements within the company; · Maintain a positive working relationship with colleagues, customers and others to promote and represent the reputation of the company; · Work in accordance with company policies and procedures and any other relevant legislation; · Be flexible in approach, prioritise workload and respond to crisis to ensure the necessary provisions are maintained, working additional hours where necessary to respond to workload requirements. Notes This is an outline of the main duties and responsibilities and the post holder will be expected to undertake duties commensurate with the range and level of responsibilities of the post holder. Because of the changing nature of our business your job description may change and you may be required, after consultation, to undertake other activities of a similar nature that fall within your capabilities as directed by management. PERSON SPECIFICATION Essential Desirable Education GCSE Math, English and Science grade C and above or equivalent. Knowledge and Experience Experience of working with CMS Experience of working to tight deadlines. Basic HTML knowledge Skills and Abilities Proficient in Microsoft Office Word and Outlook. Proficient keyboard skills. Ability to work to deadlines and change tasks as priority demands. Ability to work to prescribed standards. Excellent attention to detail and a logical approach to tasks. Excellent communication skills. Contributes positively to team working. Other requirements To be prepared to work additional hours when necessary in order for the company to meet its contractual requirements. An interest in online publishing and website development.

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