Outbound Sales Advisor - No cold calling
5 days ago
Knutsford
Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team. Hours: (BASED IN THE NICE NEW OFFICE IN KNUTSFORD) • 9-5 Mon-Fri which includes 1 late shift 12-8pm, • Every 5th week the late will be a Friday which is 10-6pm, • 1 in 3 Saturdays 9-5, • Roughly 1 in 15 Sundays 10-4 Summary Duties and Responsibilities of Role: • To make outbound calls to customers who have recently enquired through various marketing channels., • Achieve department sales conversion targets whilst delivering excellent customer service., • Sale calls to be made in line with the Company’s process and FCA regulations. Key Skills Required: • Communication?- Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable., • Productivity?- Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills., • Accuracy?- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way., • IT Skills?- computer literacy and knowledge of MS Office., • Customer Champion?- Act in a manner that ensures the Customer receives a positive experience of the Company. Personal Capabilities Proven Track record of: • Telephone sales experience (preferred minimum of 1 year), • Success within a target driven environment, • Delivering excellent Customer Service, • Working in accordance with detailed procedures, • Excellent interpersonal, communication and listening skills at all levels, • Able to demonstrate empathy, sensitivity, kindness and patience, • Resilient with a real desire for success and helping others, • Can-do attitude, self-motivated, • High level attention to detail and accuracy