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Customer Experience Lead – Northern Europe Location: UK (Remote / Hybrid) Job Type: Full Time Morris Sinclair is proud to be partnering with a global retail brand to recruit a Customer Experience Lead for its Northern Europe region. This is an exciting opportunity to join a well-established international business where customer experience plays a key role in shaping commercial success. Working across several European markets, you'll collaborate with operational, commercial and support teams to ensure customers receive an exceptional service while helping to influence continuous improvement across the organisation. The business offers a flexible approach to working, with remote and hybrid arrangements currently in place across the team. The Opportunity This is a varied role that combines customer operations, stakeholder engagement, service improvement and business insight. You'll act as a key link between customer-facing teams and the wider business, ensuring customer feedback is translated into meaningful improvements while maintaining consistently high service standards. You'll also support operational initiatives, contribute to regional projects and help ensure customer support teams are equipped with the information, tools and guidance they need to deliver an outstanding experience. Key Responsibilities • Champion continuous improvement by reviewing customer feedback, operational performance and service metrics to identify opportunities for enhancement., • Act as the lead contact for complex customer issues, ensuring concerns are managed professionally and resolved effectively., • Produce regular reports and customer insight that help shape operational priorities and support business decision-making., • Build strong relationships with internal departments including Marketing, Sales and Corporate Communications to ensure customer teams remain informed of upcoming campaigns, launches and business initiatives., • Ensure customer-facing information, guidance and internal resources remain accurate, relevant and up to date., • Support the successful delivery of new products, services and business changes by preparing customer support teams with the appropriate knowledge and communications., • Work alongside operational leadership to identify training opportunities and help strengthen capability across customer service teams., • Manage regional customer goodwill processes and associated budgets in line with company guidelines., • Support business continuity activities by assisting with customer communications during service disruptions or business-critical events., • Contribute to regional projects focused on improving customer satisfaction, operational efficiency and the overall customer journey. About You We're looking for an experienced customer operations professional who enjoys working collaboratively, solving problems and driving meaningful improvements. You'll ideally have: • Experience within customer experience, customer operations, customer service leadership or a similar customer-focused environment., • Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting., • Excellent communication skills with the confidence to build relationships across a wide range of stakeholders., • Experience analysing customer data and presenting meaningful insight to support business improvements., • A proactive approach to identifying opportunities to improve service delivery and operational performance., • Confidence handling sensitive customer situations and making balanced decisions., • Strong IT skills, including Microsoft Office and CRM platforms., • The ability to work independently while remaining engaged within a wider international team., • Fluency in English. What's on Offer • Flexible remote / hybrid working, • Opportunity to join a globally recognised retail brand, • Exposure to international markets and cross-functional collaboration, • A role with genuine influence on customer experience and operational performance, • A supportive environment with opportunities for professional development and long-term career progression

This is a great opportunity to join an established supplier and a growing business that continues to go from strength to strength. We are seeking an experienced professional to lead and oversee the end-to-end technical product development of sweaters and knitwear product, ensuring products are developed right first time, are technically feasible, cost-effective, and fully compliant with customer requirements. The role is responsible for driving early-stage technical decision-making, risk assessment, and data accuracy to minimise rework, reduce sample iterations, and ensure a smooth transition from product development into bulk production. This is a full-time, on-site position based in Leicestershire. Technical Manager - Product Development Key Responsibilities • Lead technical development from tech-pack review through swatch, trial, fit, PPS, and bulk handover, • Conduct all technical meetings including tech-pack review, risk assessment, and trial reviews, • .Ensure development decisions are documented, communicated, and implemented accurately, • .Own and govern PDRA / Risk Assessment processes, • .Ensure risks related to product safety, yarn, construction, fit, testing, production feasibility, machinery, and attachments are identified and closed, • .Escalate high-complexity styles for customer or external risk reviews when required, • .Act as the technical authority on: Yarn properties and behaviour, Gauge and stitch structures, Knit-downs, tension, shrinkage, and dimensional stability, Linking, assembly, and finishing impacts, • .Ensure all developments are scalable and production-feasible, • .Lead all fit sessions and technical approvals, • .Approve proto, fit, size set, and PPS samples, • .Ensure fit, construction, comfort, and aesthetics meet customer standards, • .Ensure 100% accuracy of technical data including measurements, grading, SMV, yarn consumption, and risk records, • .Maintain version control and timely updates in PLM / Caspio / customer portals, • .Ensure no style moves to the next milestone without validated technical data, • .Work closely with Programming (Shima / Stoll), QA, IE, Merchandising, SCM, Lab, and Operations, • .Align technical decisions with costing, capacity, and delivery requirements, • .Support buyers and customers with clear technical communication, • .Lead, coach, and mentor the PD technical team, • .Conduct performance monitoring, coaching, and annual appraisals, • .Build technical capability and second-line leadership within PD, • .Ensure product quality, testing compliance, and technical safety standards are met, • .Maintain 5S, housekeeping, and workplace safety standards, • .Investigate technical root causes for customer complaints and prevent recurrence . Technical Manager - Product Development - The person • -Bachelor’s Degree in Textile Engineering or related discipline, • Minimum 10 years in sweater/knitwear manufacturing, • Strong background in product development and technical leadership, • Experience managing multi-disciplinary technical teams, • Knitwear construction and development expertise, • Strong analytical and problem-solving skills, • Excellent communication and stakeholder management, • High attention to detail and data discipline, • Ability to lead under pressure

A Design studio that do fantastic projects in mainly the Retail Design sector, are after a couple of strong Retail Project Managers, one of which will be managing the other Project Managers in the manufacturing sector of the Retail Design and Build, and the other which is more part of the Delivery of the projects on-site. You'll be in the office 5 days per week for this position, and have good experience Project Managing with brands in account management, build, installation, and Retail activations and pop-ups. This company are also strong on their POS and POP game, and you'll be working for clients and representing some awesome Sport and Beauty brands across the UK, delivering their projects on-time and on-budget be it on-site or in the process of the build. If the above sounds like you do apply with CV within to be considered.

Are you passionate about creating trend-led womenswear that seamlessly blends creativity, commerciality, and technical excellence? There are two opportunities available for Fashion Designers specialising in Women's Tailoring, to join. These are exciting opportunities for talented womenswear designers with a strong understanding of the UK retail market to take ownership of seasonal collections from concept through to buyer-ready samples. Working closely with the Director and international teams, you will play a key role in shaping innovative collections that resonate with leading retail partners and consumers alike. ✨ What You'll Be Doing • Research and interpret emerging fashion trends, consumer insights, fabrics, trims, colour palettes, and competitor activity., • Collaborate with buying teams to translate briefs and UK market trends into commercially successful collections., • Partner with the Director to develop seasonal direction, trend strategies, and category plans., • Create inspiring seasonal concepts, trend presentations, and customer-specific design proposals., • Design women's tailoring, woven and denim collections including blazers, suits, trousers, shirts, dresses, skirts, and fashion separates, • Produce detailed CADs, technical packs, measurement specifications, and construction details., • Source fabrics, trims, and washes in collaboration with suppliers while maintaining commercial cost targets., • Lead sample development, fittings, and garment refinements to ensure exceptional quality and fit., • Drive wash developments and woven product innovation to achieve the desired aesthetic and performance., • Work cross-functionally with technical, development, merchandising, and sales teams to deliver product strategies., • Manage critical paths and ensure timely delivery of buyer-ready samples across multiple seasonal launches., • Ensure all products are commercially viable, production-ready, and aligned with customer expectations. 👗 What We're Looking For • 6–8 years' experience designing Womenswear for the mid-market fashion sector with a strong portfolio in structure tailoring, • Previous experience working with UK retailers,, • Strong trend forecasting and market awareness, with the ability to translate insights into successful product ranges., • Advanced proficiency in Adobe Illustrator, Photoshop, and CAD software., • Excellent technical knowledge of garment construction and wash techniques., • Strong communication, presentation, and stakeholder management skills., • Proven ability to manage multiple projects and deadlines in a fast-paced environment., • Experience working with international suppliers, manufacturers, and cross-functional teams., • Flexibility to travel when required. 🌟 Key Competencies Why Join Us? This is an opportunity to make a real impact within a small but high growth collaborative business, where your creativity, technical expertise, and market insight will directly influence collections developed for leading international retailers. Benefits • Hybrid working available, • Salary £40,000 - £50,000 (DOE), • Excellent opportunity to grow and develop your department, • Culture built on trust and having full ownership for your range