Senior Sales Operations Manager
6 days ago
Manchester
Job Title: Senior Sales Operations Manager \n\nLocation: Manchester Hybrid \n\nSalary: Up to circa £80,000\n\nBenefits:\n\n25 days' holiday (rising to 30 with service) + your birthday off\nGenerous matched pension + life assurance\nPrivate medical cover (Bupa)\nHoliday buy/sell scheme (up to 5 days)\nEye care support + Employee Assistance Programme\nRecognition awards + regular social events\nStrong learning & development opportunitiesAbout the position of Senior Sales Operations Manager:\n\nA brilliant opportunity for an experienced Operations leader to join a growing financial services business in a newly created, high-impact role. Sitting as one of three Senior Managers, this position is key to bringing operational structure, process discipline, and alignment across multiple locations and product lines. You'll need a strong background in lending (ideally within an intermediary-led environment), proven experience leading cross-functional teams, and a track record of driving process improvement within a fast-paced, regulated setting.\n\nThis role suits a highly collaborative leader who is comfortable getting into the details, improving how things work, and working closely with other senior stakeholders to deliver a consistent, high-performing operation.\n\nResponsibilities for the position of Senior Sales Operations Manager:\n\nLead and develop the Sales Operations team, delivering against SLAs, KPIs, and customer outcomes\nDrive operational excellence by improving processes, efficiency, and performance\nCollaborate closely with senior leaders to ensure alignment across locations and product lines\nAct as the operational lead, bringing structure and consistency across the function\nIdentify and resolve operational challenges, driving continuous improvement\nSupport business change initiatives, including systems and process transformationExperience required for the position of Senior Sales Operations Manager:\n\nProven experience in Sales Operations or Operations Leadership\nBackground in lending environments (e.g. mortgages, second charge, specialist lending, intermediary-led)\nExperience leading cross-functional teams in a regulated, fast-paced setting\nStrong knowledge of operational processes, SLA/KPI management, and continuous improvement\nExposure to change/transformation projects and/or systems or platform implementation (desirable)\nStrong stakeholder management and ability to work collaboratively at a senior level\nHands-on, detail-oriented approach with a focus on operational delivery and execution For more information regarding the role of Senior Sales Operations Manager, contact us.\n\nStellar Select is acting as an employment agency and is a corporate member of the REC.\n\nDue to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days