Warehouse and Fulfilment Manager
2 days ago
Swindon
Warehouse and Fulfilment Manager – Bower Collective Location: Swindon, UK Reports To: Head of Operations Contract Type: Full-time, Permanent Company Overview Bower Collective is a multi-award-winning B Corp on a mission to eliminate plastic waste. We are a fast growing subscription ecommerce brand delivering natural home and personal care products in reusable packaging. Our reusable system, BowerPack™, embodies our vision of helping everyone enjoy a more sustainable life. Learn more at . About the Role We are seeking an experienced, proactive, and hands-on Warehouse and Fulfilment Manager to lead operations at our new Bower Circularity Centre in Swindon. This role is perfect for a leader passionate about sustainability, operational excellence, and building teams and systems from the ground up. You’ll oversee day-to-day warehouse operations, production, filling, returns and reuse processes. You will ensure efficient, safe, and compliant operations that meet our sustainability and customer service goals. Key Responsibilities Operational Leadership • Oversee daily warehouse operations, including goods-in, storage, picking, packing, assembly, filling, dispatch, returns, and reusable packaging management., • Develop and maintain capacity plans for efficient resource utilisation and production scheduling., • Lead in-house filling operations, ensuring compliance and implementing ISO 9001, ISO 22716 (Cosmetics), and BRC standards., • Maintain batch traceability and ensure quality control, hygiene, and compliance standards., • Manage maintenance and calibration of production machinery., • Partner with Purchasing to ensure production schedules meet demand efficiently. Team Leadership • Recruit, train, and develop the warehouse and production team., • Champion Bower’s culture and values through daily leadership, onboarding, and coaching., • Conduct performance reviews, set KPIs, and manage temporary and permanent staffing levels., • Communicate openly and effectively with all team members and departments. Health, Safety & Compliance • Ensure compliance with all relevant Health & Safety, Environmental, and Employment regulations., • Conduct risk assessments and promote a culture of proactive hazard reporting., • Maintain audit-ready operations for ISO and BRC certifications. Customer Experience & Logistics • Manage inbound and outbound logistics, ensuring accurate and on-time deliveries., • Implement SLAs with suppliers and report on adherence., • Oversee stock management, including regular stock takes, returns, rejects, and reconciliation., • Ensure efficient D2C and B2B order flows. Continuous Improvement • Implement lean methodologies and 6S principles across operations., • Identify and deliver business process improvements to enhance efficiency and scalability., • Drive innovation and sustainability initiatives aligned with Bower’s mission. Sustainability & Culture • Lead delivery of Bower’s sustainability strategy within the warehouse., • Embed B Corp principles and environmental best practices throughout the operation. About You • Proven experience (5+ years) in warehouse, logistics, or production management., • Strong understanding of capacity and production planning., • Demonstrated experience leading teams through change and fast growth., • Technically minded with a strong understanding of WMS/ERP systems., • Data-driven decision maker with strong analytical and organisational skills., • Excellent communication, leadership, and coaching capabilities., • Passionate about sustainability, innovation, and continuous improvement., • Digital native, technically astute, can use a wide variety of systems and has experience with Excel. Desirable • Knowledge of D2C ecommerce fulfilment., • Experience with ISO 9001, ISO 22716, or BRC certification processes., • Experience in light manufacturing, filling, or assembly environments., • Familiarity with lean / Six Sigma methodologies. Why Join Us? • Be part of a fast-growing, purpose-driven B Corp having real-world impact., • Opportunity to lead and shape our first in-house circularity centre., • Real autonomy to innovate, make your mark, and advance your career., • Competitive salary (£34,000–£40,000 DOE) ., • 28 days holiday (inclusive of public holidays)., • Cycle to Work scheme, • 35% employee discount on all products., • Apply via LinkedIn - deadline Monday 1st December 9 am Our Values Generous: We are generous of spirit and contribute to meaningful causes. People First: We prioritise our people: employees, customers, and partners. Purposeful: We stay true to our mission to create real change. Brave: We innovate boldly and embrace entrepreneurial thinking. Transparent: We build trust through honesty and openness.
