We are looking for dependable, enthusiastic individuals to join our team as Mystery Shopper. In this role, you will use company-provided funds to purchase and evaluate assigned products from various retailers. After thorough testing, you will provide honest, detailed reviews to help enhance customer experiences and product quality. This high-paying position requires minimal hours and offers flexibility in scheduling. Responsibilities: • Utilize company funds responsibly to acquire assigned products. • Assess and test products following provided guidelines. • Compose comprehensive and truthful reviews of the products. • Offer feedback on your shopping and product testing experiences. • Meet deadlines and adhere to company procedures. Requirements: • Must be 18 years or older. • Energetic, positive attitude with keen attention to detail. • Trustworthy and capable of managing company funds responsibly. • Strong written communication skills for crafting reviews. • Ability to follow instructions and meet deadlines. • Reliable access to transportation for in-store purchases or online shopping. What We Offer: • Competitive pay for minimal work hours. • Flexible schedule to accommodate your lifestyle. • Opportunity to test and keep free products. • Chance to contribute to improving products and customer experiences. Join us as a Mystery Shopper and turn your shopping experiences into a rewarding opportunity!
Sales Management Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT. Customer Service Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. Applying Camper’s Customer Services policies: Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training. Knowing how to transmit product benefits and care tips to the customer. Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. Encouraging customer loyalty. Developing and maintaining commercial relations with customers with the aim of reinforcing the brand’s image and prestige. Operations and Procedures Store Operations: Opening and closing the Store. Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER. Correctly controlling and managing the cash register. Handling the POS-terminal. Ensuring the organisation of the storeroom: Managing and ensuring effective and successful stocktaking procedures. Keeping the storeroom in correct working order and tidy. Placing the products on the shelves. Image: Implementing Marketing and Visual Merchandising policies and strategies. Complying with the Uniform Policy established by the Company. Keeping the store area clean and tidy. Job Description 2 Keeping the staff room clean and tidy. Immediately informing of any maintenance incidents. Business Knowledge: Knowing the commercial and brand trends of the Company and its competitors in the sector. Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary). Knowing Camper’s Customer Services policy. Knowing the Marketing and Visual Merchandising policies and strategies. Knowing the SAP tool and its application.