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David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. Position: CRM & Tech Support Administrator Location: Remote from anywhere in the world Employment type: Service Agreement/Self-employment (no Employment contract option available) Remuneration: Fixed monthly payment RESPONSIBILITIES: Manage and maintain the company's CRM system, ensuring optimal functionality and data integrity Configure and customize system settings based on user needs and business requirements Create and maintain user profiles and manage access permissions Generate reports and analyze data to provide insights into client behavior and trends Provide ongoing training and support to users on CRM functionalities Provide prompt and courteous technical support to clients, troubleshooting and resolving issues related to the trading platform, account management, and other functionalities Communicate effectively with clients to understand their issues and provide clear solutions Document and escalate complex issues to the appropriate technical team members Maintain and update knowledge base articles and FAQs Stay up-to-date on company products and services REQUIREMENTS: Minimum 1+ year of experience as a CRM administrator or similar role Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity Excellent command of English language Demonstrated proficiency with a leading CRM platform (e.g., Salesforce, HubSpot) Strong understanding of CRM best practices and data management principles Strong understanding of computers and basic troubleshooting techniques Excellent organizational and communication skills OFFER: Competitive remuneration An opportunity to build a company and grow in it Private medical insurance The freedom and flexibility of fully remote work Collaborative and supportive team environment
We are looking to appoint an enthusiastic and conscientious Administrator to join our team in our Southampton head office on a full-time basis. Our new Administrator must be a team player with excellent communication and organisation skills and a working knowledge of Microsoft and Excel. You will have the ability to multitask and prioritise workloads with the ability to apply next-step thinking. The role requires a professional, methodical approach with high levels of concentration and accuracy. We are looking for an individual who has the initiative to hit the ground running. The work pace is fast and understanding our objective to be 'the consultant of choice' is key to how we deliver an exceptional service. REQUIREMENTS The right individual will have: - Strong IT skills with advanced knowledge of Microsoft Office suite including Word and Excel - Experience with the Salesforce platform (desired, but not essential as training will be provided) - A thorough approach and excellent attention to detail - An organised and proactive approach to their work - High standards set for themselves and others to ensure that agreed processes and procedures are adhered to - The ability to establish, develop and maintain effective working relationships with all work colleagues and contractors - Experience of administration roles within the property and construction sector (desired, but not essential) JOB SUMMARY The role will involve: - Dictation typing for various site and progress meetings to support our Surveyors and Clerk of Works - Producing and amending reports and other documentation from a wide range of sources to support our Surveyors and Clerk of Works - Ensuring that all documents produced align with the company style and are produced within the required deadlines - General office management - such as greeting visitors, setting up meeting rooms and administrative support in the day-to-day running of the office - Answering and screening calls/passing on messages to the team You will be joining an established and friendly team based out of our Southampton office, with surveying experience ranging from Director and junior level. The office plays a significant role in the company's history, being the area in which we founded and grew our business. You will have the opportunity to work on your personal development plan, tailored to your individual needs and career aspirations. Opportunities for development are regularly reviewed on a bi-annual basis to ensure your career goals are on track, and as a company, we place considerable emphasis on succession planning - meaning we actively support long-term careers into leadership at all ranks. We offer a competitive salary with great benefits, including a pension scheme, relevant professional membership fees paid, personal development, and CPD training courses. As you progress your career with Rund, additional benefits include private healthcare and death-in-service benefit. Further to this, we invest heavily in employee wellbeing initiatives, with all staff having access to a range of related benefits including, a wellbeing hub, cycle-to-work scheme, company away days, regular socials, length of service awards, wedding/new baby vouchers - and much more in the pipeline. Our Southampton office is ideally located just off J5 of the M27, offering quick and easy access from local cities and townships including Winchester, Portsmouth and Bournemouth. The office is located on the cusp of a nature reserve and offers many exceptional workplace facilities including break-out areas, a boardroom and state-of-the-art coffee-making apparatus, Our Southampton office also boasts a regular social calendar, with recent team socials including an evening at the Mayflower Theatre, team breakfasts and pub nights. This is an overview of the job and will be periodically reviewed and updated to ensure that the job description fully reflects the responsibilities required of the post holder. Your line manager will discuss with you personally specific details relating to the responsibilities contained in this job description. Rund Partnership Limited is committed to promoting equality and diversity and welcomes applications from all suitably qualified persons.
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