Store manager groceries jobs in United Kingdom

• Day to day management of the store and leading by example to deliver the outstanding customer service. • Full engagement and involvement in back-office operations including rota planning, ordering etc. • Promote the business to increase the sales in line with sales and marketing strategy. • Deliver excellent standards of groceries and other products and ensure to follow the health & safety guidelines according to the act in place. • Manage inventory/supplies and ensure they are within the established minimum and maximum levels • Manage supplier relations and database as well as maintain high ethical relationships both internally and externally. The skill, experience and qualifications required for each post: • Excellent customer service skills and leadership skills • Having a strong knowledge about retail concepts and of retail industry • The ability to deliver the target on time. • Be a well-organised manager as well as a dedicated employee. • Good in time management and be an example to other staff members. • The ability to sell products and service. • Maintain patience and resilience in a demanding job

Assisting the Team Manager in taking care of the store. Manage incoming shipments & communication within your team. Ensure optimal product quality and high customer satisfaction. Work together with our procurement department. Your Profile: Have worked in a professional role in a similar environment. Have a hands-on mentality. Familiar with the grocery retail space. Very good communication skills and a high proficiency in both written and spoken English. Schedule: 8-10 hour shifts/ Day shift/ Evening shift/ Weekends.

The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.

The Grocery Wine Vault is looking to employ one Assistant Manager and one Sales Assistant Full Time to join our small team at our shop in Shoreditch. We stock over 500 wines with a selection of classic, organic, and natural wines and run a small adjoining café/bar. We are looking for the following attributes or experience: A Genuine passion and knowledge of wine, spirits & Craft Beer. WSET 2 preferred but not necessary if one possess equivalent knowledge. Excellent spoken and written communication and customer service skills. Strong ability to build rapport with local customers and advise on wine, spirits, and specialist beer purchases at all levels. A high level of integrity together with a positive, driven, and self-motivating attitude. A well-developed sales instinct and commercial awareness to grow general sales and private client tasting opportunities. Organisational skills and an attention to detail as well as being energetic and able to lift heavy cases. A good degree of common sense as well as the ability to problem solve and be flexible where required. Ability to take responsibility for the day to day running of the wine department. The posts are 37.5 hours with a competitive salary available to the right candidate, based on experience. What We Offer: Generous discount on wine and for goods instore. Flexible schedule including a balance of day and evening shifts. Regular wine tasting, training, and producer visits. A creative, respectful, and diverse environment. Cycle to work scheme. Please apply with a CV and cover letter by the 11th of March

We have a great opportunity for a friendly Catering Assistant to join our team at Green & Fortune. THE PERSON AND ROLE Below is a list of core responsibilities for this role specifically: - To support the management in preparing and setting up buffets and/or other special food service tables/stations. - Ensuring that food is always handled, transported, and stored in accordance with food safety and Health and Safety standards. - To ensure that all events areas are clean and hygienic in order to comply with the Health and Safety regulations. - To assist with clearing and cleaning where necessary during service. - To assist with topping up guests' drinks when necessary. - To acknowledge and respond to all guest requests and inquiries by bringing them to the attention of the management. - To constantly patrol assigned stations, refill beverages, and remove unnecessary service items and condiments. - To ensure that all banqueting equipment is stored correctly and that all banqueting aisles and storage areas are kept clean and organized. ** WHAT DO WE OFFER IN RETURN?** - We pay beyond London Living Wage - £13.50/h - 50% discount in our restaurant and 25% off at our cafes - Holidays increase with the length of service. - Company Sick Pay - Loyalty bonuses in line with the length of service. - One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back. - Retail, Grocery and Gym Discounts - Cycle to Work Scheme - Refer your friend scheme. - Learning and Development Portal and further education with apprenticeship programs - G&F Support Scheme - WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members - Hospitality Action – Access to a confidential Employee Assistance Programme (EAP) ** A LITTLE BIT ABOUT US** Since launching in 2008, Green & Fortune has established itself as an award-winning independent hospitality company operating across both retail and events. We operate in four iconic London venues that consist of Kings Place in Kings Cross, Sea Containers and Rose Court on South Bank and Central Hall in Westminster. We are fully committed to supporting individuals with disabilities in applying for our vacancies. If you have a disability and require support throughout the recruitment process, please contact our People team, and let us know what adjustments you may need. We appreciate every applicant who takes the time to submit their CV. However, due to the high volume of applications, only successful candidates will be contacted. Please note that you must be eligible to work in the UK.

About us Bermondsey Corner is a small independent wine bar and grocery in Central London, Bermondsey Street, SE1. We source the finest ingredients and produce from the very best suppliers around different countries such as the UK, France, Italy, Portugal, Spain.. and others. Quality, traceability, transparency, and sustainability are the keys to what we believe in and what is important for us to share with our people. We are looking for a passionate and customer-focused Assistant Manager to join our team at Bermondsey Corner. Our ideal candidate is looking to evolve within the company and grow the business along our side. This is an exciting opportunity to work in a dynamic and vibrant environment where you will be responsible for providing exceptional customer service and promoting our selection of artisan food products like cheeses, meats, wines, and spirits. You are: - Fluent in English - Dynamic, dedicated, independent, organized, and enthusiastic - Autonomous, meticulous, and steady - A solution finder, a sales, and details-oriented person - Passionate about food, wine & people - Willing to learn and grow within a young and evolving company - Ideally sensitive to the nutrition-health aspect, biodynamic productions, and respect for nature - Confident to work in a fast-paced environment and multitasking effectively - Fluent in French is a plus, but not required You have: - Excellent customer service skills - Strong communication and interpersonal skills - A prior experience in a retail or hospitality setting - Knowledge of wine and food pairings, and trends in the industry - A passion for and willingness to learn more about wine and other products Responsibilities: - Managing day-to-day operations of the Shop and Bar (5 days a week - 45 hours a week) when the manager is not on site - Provide customers with recommendations on wine and food pairings, based on their preferences and budgets - Provide educational information about our products - Maintain up-to-date knowledge of our products - Assist with supply orders (wine, cheese, and other products), inventory management, and restocking when needed - Process transactions accurately - Keep the store clean, organized, and visually appealing - Work as part of a team to ensure a positive and enjoyable experience for our customers - Ensuring compliance with licensing, hygiene, and health and safety legislation are carried out We offer: We offer a competitive salary (depending on experience and motivation) and an attractive bonus scheme Benefits: - Enrollment in the retirement savings plan - Discounted or free food - Employee discount (Wine and food) - Attractive employee discount at our sister company Comptoir Bakery for lunch when on shifts - 28 days paid holidays + Bank holidays - Opportunities to diversify into managing other areas of the business from marketing to back-office and event organization - Friendly and exciting working atmosphere - Team + work events Supplemental pay types: - Share of the service charge - Performance bonus (based on motivation and results, to be given after the probationary period) If you are enthusiastic about wine and food, enjoy providing exceptional customer service and would love to work in a young, friendly atmosphere we encourage you to apply for this exciting opportunity.