Support services jobs in Dorking

What you'll be doing... Reporting to the Food and Beverage Manager you can expect your working day to include the following: Delivering excellent Customer Service to our guests Assist and support managers in their day-to-day operational tasks. Maintaining an elevated level of cleanliness and hygiene within the premises. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Food and Beverage Team Member you will need the following qualities and skills. Attitude and personality are the number one qualification for this role Customer Service skills WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

Part Time Centre Manager- Silvermere Softplay and Cafe Connect, Dorking, Surrey Wednesday-Saturday, hours as follows: Wednesday 10-15.00 Thursday 8.30-17.30 Friday 8.30-17.30 (7.15-17.30 bi-weekly to be clocked as extra) Saturday 8.30-17.30. 17.30-17.45 to. be clocked as extra if necessary. Company Overview and Mission Statement Silvermere Softplay centre aims to provide an accessible and inclusive space for children, young people and adults to be able to channel their natural energy and lay the foundations of a healthy, active lifestyle. Our key focus at the site is our soft play facility, with the integration of gymnastics and movement based sessions during the quieter periods- making the space multi functional and inclusive to all members of the Dorking community. The site will be a hub for the community, where children from infant stage, right up until older adults can have the opportunity to move, play and connect. Our welcoming and homely cafe is open to all members of the public (and dogs too!), providing the perfect location to connect with others or enjoy some time alone whilst treating yourself to our wonderful selection of locally sourced and home baked foods, tasty coffee and cold drinks. In Dorking town centre, our cafe offers the perfect meeting spot for community groups and partnership organisations to make use of. We are a not for profit organisation derived from a family run gymnastics club that continues to hold the importance and benefit of movement, play and connection at the very centre of our ethos. Job title: Part Time Centre Manager Location: Meadowbank, Mill lane, Dorking, RH41DX Salary: Salary for fixed part time hours (28.5): £20,273.76 for over 21's, with opportunities for overtime. Holiday entitlement: 5.6 weeks pro rata Work pattern: As above Job Description As Part Time Centre Manager your duties would not only include management of the staff and centre, but playing a key part in supporting the directors to innovate our programme and offerings across the softplay and café site, as well as engaging in community outreach and helping develop our strategy for inclusion. Your concepts and ideas will play an integral part in the running and offerings within the centre, to make it enticing, supportive and welcoming to the Dorking community. You will work in close partnership with our other centre manager, and will be expected to develop excellent communication pathways in terms of handover on days where there is no overlap. You have a general fixed working pattern, which will be Wed-Sat. You may be asked to work the occasional evening in advance (subject to discussion), should our programme extend into evening periods. The key responsibilities listed below will include but are not limited to: ● Staff management: scheduling the rota, managing staff sickness, alongside managing and reporting disciplinary issues to Directors. Providing a concise and boundaried, yet fair and approachable manor towards the team which aligns with our friendly and open ethos as a company. ● Supporting the centre directors to Innovate and maintain programme and offerings at the centre/cafe to ensure that they align with the inclusive ‘play’, ‘move’ and ‘connect’ aspect of our ethos for the local community. ● Supporting and guiding staff to support the programme activities running at the centre (softplay, dance, yoga and other movement based activities). ● Having an in depth knowledge of the booking system, centre bookings and supporting staff to use the system at reception. ● Ensuring health and safety of staff and customers is monitored, and reported sufficiently where required. ● Maintaining our social media marketing and promotion: creating and uploading posts and scheduling these appropriately to enhance engagement. Supporting directors to prepare networking breakfast bi-weekly on a Friday morning. ● Developing a solid knowledge of the Softplay sessions and programme, including costings and timings, an excellent understanding of the organisation, and some insight into the organisations sister site: Silvermere Gymnastics Academy (Cobham) ● Ensuring the centre is kept clean and safe. ● Overseeing both the softplay and the cafe, delegating tasks to staff and supporting in both areas during busy periods. ● Having excellent levels of communication to all staff, deputy manager and directors. ● Ensuring that setting up and closing down are completed efficiently and signed off. ● Managing and cashing up all tills. ● Completing/ensuring that staff complete stock sheet twice weekly for ordering. Ensuring that staff have taken all temperatures, completing cleaning, ensuring stock is managed appropriately according to display protocol, maintaining efficient hygiene in accordance with storage, disposal and policy. ● Directly communicating with customers and gaining payment/more info for the likes of parties and group bookings.● Ensuring that all food/hot drinks (all locally sourced) are made hygienically and appropriately within good time and that all staff follow protocols and policies around food preparation and display.● Managing challenges presented by staff and customers in an appropriate and professional manner.● Maintaining clear, open and friendly communication with directors, staff and customers● Helping head of inclusion/outreach support placements from Surrey Choices and enhancing/supporting our Movement4All programme and partnership with local charitable organisations.● Baking and supporting the development of our menu● Playing a key role in dealing with and logging any safeguarding/accident and injury/fire safety risks/hygeine concerns.● Maintaining an effective and professional attitude in reference to equality and diversity and ensuring that the staff also maintain a high level of awareness of this towards our valued customers. Essential Criteria to be met At least 3 years of management experience in the hospitality industry ● Experience working in the hospitality field and capable of managing a team in a busy, high pressure environment Experience working with children ● Experience and knowledge of food hygeine and safe preparation Excellent customer service experience Experience working with staff who have varying needs ● Experience managing schedules outreach and rotas ● Ability to manage difficult situations and conversations Desired criteria ● Experience working/interacting and young people with people living with SEND t ● Up to date fire safety training experience/qualification ● Up to date first aider training ● Up to date DBS check systems ● Driving licence and use of car ● Some experience of marketing accounting and promotion- for example ● Ability to be flexible and creating content for social media adaptable accounts. ● In depth awareness of safeguarding/whistleblowing ● Experience dealing with first aid accidents/incidents ● Ability to manage stock/report what needs ordered where needed, and to communicate with suppliers where required. Reviewing and Updating This job description should not be considered exhaustive. It will be reviewed on a regular basis and updated in line with the requirements of the role. The post holder will be expected to take a flexible approach to the tasks which may be varied from time to time. Confirmation in post subject to successful interview, 2 appropriate references (employment) and a DBS check