User support jobs in United Kingdom

AdicoCare is a family run business with 12 Learning Disability residents.We are currently seeking a Support Worker to join our Lakeside and Ashbridge supported living. Both Locations is a 24-hour supported living scheme supporting adults with high mental health support needs to build the skills to move on independently. The shifts you will be working is Long days (8AM-8PM)n or short days (8Am-2PM, 2PM-8PM), you will be working on a rota bases which will be weekdays and alternative weekends. AdicoCare is looking for a caring person who shares our values and likes helping others is far more important than experience. You must have at least three months UK care experience. We follow the ethos of Positive Behaviour Support, engaging individuals in active support and focusing on community participation. You will support individuals to access meaningful activities in the community and on-site, work with families and professionals and support opportunities to promote daily independence and well-being. You will also provide emotional support to service users. As the ideal candidate, you will be someone who shares our values: You will provided paid mandatory training. We offer excellent benefits including 20 days annual leave, a pension scheme. For this post, the successful candidate will need to apply for an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found online.

Position Overview: We are seeking a dynamic and experienced Customer Service Supervisor to join our team. The ideal candidate will have a strong background in the car spare parts industry and proven experience in a similar role. As a Customer Service Supervisor, you will be responsible for supervising and coordinating the activities of our help and advisory services team, ensuring exceptional customer support and satisfaction. Key Responsibilities: Directly supervise and coordinate the activities of help and advisory services to provide support for customers and users. Liaise with clients and handle more complicated or sensitive complaints and queries. Develop and plan training programs for team members to enhance their skills and knowledge. Establish and monitor work schedules to meet the organization's requirements and ensure optimal customer service coverage. Discuss customer responses with managers to improve the product or service provided and resolve operational problems effectively. Qualifications: Proven experience working in the car spare parts industry in a similar role. Excellent leadership and interpersonal skills with the ability to motivate and inspire team members. Strong communication skills, both written and verbal, with the ability to effectively liaise with clients and internal stakeholders. Exceptional problem-solving abilities and a customer-centric approach. Proficiency in relevant software applications and customer service tools.

- Handling and resolving customer complaints in a professional and empathetic manner. - Processing customer requests (service tasks, consumable orders, installations) in the shortest and most efficient way. - Develops and implements policies and procedures to deal effectively with customer requirements and complaints. - co-ordinates and controls the work of those within customer services departments. - discusses customer responses with other managers with a view to improving the product or service provided. - plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

I am looking for a support worker (no experience needed) because I am physically disabled and a wheelchair user and need help with maintaining my independence in my daily life. I look forward to hearing from you. The job is based in Wembley, London.

Sylviancare Kingston is recruiting for compassionate and committed staff to look after Female service user. We offer person-centred care to our service users in the comfort and privacy of their own homes. We require staff who understand the importance of meeting the needs of individuals whilst delivering a high quality of care. Care Assistant/Support Worker Benefits: • Flexible working hours with permanent /temporary positions available. Shifts start from 6.30am and run through the day to 9pm so we can offer great flexibility. • Career development opportunities within the company, as we grow you can grow with us. Plus, ongoing support and guidance. • Opportunity to undertake diplomas in health and social care for all staff to further your progression (levels 2-5 dependent on job role). • Care certificate. • Refer a friend bonus scheme, £100 bonus for each member of staff you refer that passes probation. • Regular supervision and yearly appraisal. Care Assistant/Support worker responsibilities: • Personal care. • Medication. • Meal preparation. • Domestic assistance. • Psychological, Emotional, and Social support. • Maintain open communication between families and health care professionals. • Document and report any changes in service users’ health status. • Ensure individuals’ safety and well-being. Care assistant/support worker requirements: • Show good Communication skills. • Be friendly and supportive towards vulnerable adults. • No previous experience is required as full training will be provided. • Be reliable and flexible. • Show initiative and the ability to perform under pressure. • A can-do-attitude. • Cooperation and collaboration- must be able to work well in a team. At Sylviancare Kingston, we work to pre-planned care rounds. We keep our staff working regularly in the areas they live in and working with the same individuals as much as possible. We are looking to hold interviews and hire the right candidate to join our team ASAP. If you think this is the role for you, please apply. License/Certification: Must be a driver with a full Driving License and own a car. Paid Mileage.

Job Summary The Duty Manager is responsible for managing the building on a day-to-day basis. In particular overseeing the front of house operation and working with paid staff and volunteers. Key Responsibilities • To manage the day to day operation of the building • To ensure that all users of The Farm receive excellent customer service • To manage volunteers • To welcome visitors to The Farm and provide information as required • To support the Box Office • To support FOH sales including catering and retail • To deputise for the Entertainments Licensee in her absence Detailed Job Description 1. Welcome visitors to The Farm including Audiences, Artists, Hirers, Market and Class Attenders. 2. Provide show reports detailing activity and any issues arising. 3. To manage the day to day running of the building 4. To deliver fast, efficient ticket sales from the Box Office* 5. To ensure that the foyer and public areas of the building are always kept clean and tidy. 6. To manage print in the building, liaising with the marketing team 7. To re-set rooms on a daily basis for classes and events. NB This includes manual lifting 8. To engage in other Front of House activity including working with café bar as required 9. To help with seasonal décor in the theatre foyer for school holidays and xmas 10. To deputise for the Licensee in her absence, ensuring strict compliance with all conditions of the building’s Licence and undertaking regular duty management shifts 11. To undertake first aid training and act as one of the venue’s nominated First Aiders 12. To carry out their duties with due regard to Norden Farm’s Equal Opportunities Policy and Health and Safety Policy, and to act in accordance with the Data Protection Act 13. Any other duties as may be required as part of the House Manager function *Training on Spektrix, our computerised ticketing system will be given. Hours of Work Most of the work will be Tues – Sat. Occasional Sundays & Mondays in the year. Most public holidays are part of the working time and are taken as TOIL. Potential additional hours for holiday cover and special projects. Duty Manager Person Specification Essential Candidates must be able to demonstrate: • Experience of working in sales and / or merchandising / point of sale experience • An understanding of high-quality customer service • A good level of physical fitness (as lifting and moving furniture to re-set rooms is required on a regular basis) • A good level of computer literacy (training on specific software programmes will be provided) • A keen eye for detail • Excellent communication skills, both written and verbal • Ability to work unsupervised and as part of a team • Excellent organisational skills • A genuine interest in the arts Desirable • Duty management experience in a similar environment • Experience of working in a Box Office, particularly operating Spektrix • Own means of transport • First Aid qualification Norden Farm uses Spektrix for box office ticketing, and Microsoft Office for administrative purposes.

Responsibilities: · Assist customers with inquiries related to computers, peripheral devices, and software products. · Provide guidance on product selection based on customer needs and preferences. · Troubleshoot and resolve customer issues regarding hardware and software functionalities. · Install, configure, and update software applications on customer devices. · Perform hardware installations, upgrades, and repairs as necessary. · Conduct diagnostics to identify and resolve technical problems efficiently. · Ensure the proper functioning of in-store systems, including point-of-sale terminals and display units. · Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations. · Monitor system performance and address any issues to minimize downtime. · Maintain accurate records of inventory levels for computers, peripherals, and software products. · Coordinate with vendors for product procurement and replenishment. · Conduct periodic audits to reconcile physical inventory with database records. · Document troubleshooting procedures, solutions, and best practices for future reference. · Create user manuals and instructional guides for customers on product usage and maintenance. · Provide training sessions to retail staff on new products, features, and troubleshooting techniques. · Educate customers on the use and care of their purchased devices and software. · Ensure compliance with data protection regulations and security protocols. · Implement security measures to safeguard customer data and sensitive information. · Stay updated on industry trends, technological advancements, and security threats. ** Requirements & Skills:** · High school diploma or equivalent bachelor’s degree in information technology, Computer Science, or related field preferred. · Proven experience in technical support, preferably in a retail environment. · Proficiency in troubleshooting hardware and software issues. · Must have good knowledge of GDPR. · Strong communication and interpersonal skills. · Ability to multitask and work efficiently in a fast-paced environment. · Knowledge of computer systems, networking, and software applications. Familiarity with inventory management systems and retail operations.

David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. Position: CRM & Tech Support Administrator Location: Remote from anywhere in the world Employment type: Service Agreement/Self-employment (no Employment contract option available) Remuneration: Fixed monthly payment RESPONSIBILITIES: Manage and maintain the company's CRM system, ensuring optimal functionality and data integrity Configure and customize system settings based on user needs and business requirements Create and maintain user profiles and manage access permissions Generate reports and analyze data to provide insights into client behavior and trends Provide ongoing training and support to users on CRM functionalities Provide prompt and courteous technical support to clients, troubleshooting and resolving issues related to the trading platform, account management, and other functionalities Communicate effectively with clients to understand their issues and provide clear solutions Document and escalate complex issues to the appropriate technical team members Maintain and update knowledge base articles and FAQs Stay up-to-date on company products and services REQUIREMENTS: Minimum 1+ year of experience as a CRM administrator or similar role Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity Excellent command of English language Demonstrated proficiency with a leading CRM platform (e.g., Salesforce, HubSpot) Strong understanding of CRM best practices and data management principles Strong understanding of computers and basic troubleshooting techniques Excellent organizational and communication skills OFFER: Competitive remuneration An opportunity to build a company and grow in it Private medical insurance The freedom and flexibility of fully remote work Collaborative and supportive team environment

The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.

Urgent Hiring: Social Media Manager at Life Stay. Life Stay, a forward-thinking property management company in Canary Wharf, is actively seeking a creative and strategic Social Media Manager to join our team immediately. If you have a passion for storytelling, a knack for engaging audiences, an eye for digital trends, and skills in website optimization and development, this is the perfect opportunity to elevate your career and grow with us. What We Offer: Position: Social Media Manager Salary: £1,500/month Benefits: Target-based bonuses and profit-sharing scheme after the probation period to successfull candidates. Role Brief: Develop, implement, and manage our social media strategy Manage and oversee social media content Measure the success of every social media campaign Stay up to date with the latest social media best practices and technologies in property sector Optimize and develop the company website and marketing materials to enhance user experience and support marketing goals Ideal Candidate: Proactive, creative, and strategic thinker Fluent in English, with excellent communication skills Experience in social media management, website optimization, and development Why You Should Apply: Immediate start in a role with significant impact Be part of a vibrant team in a dynamic industry Enjoy target-based bonuses and additional benefits Act Fast: We're looking to fill this position quickly. If you're ready to bring your social media expertise and web development skills to Life Stay and drive our digital presence, send your CV and a brief cover letter to now. This is your chance to join a growing company and make a mark with your comprehensive digital skills. Don’t miss out!

Location: Woolwich, East London, UK Salary: Basic £28k to £35k, up to £45K with OTE Company Overview: Boost Inc is a dynamic and multi-award-winning retail tech company dedicated to delivering innovative and cutting-edge unattended retail solutions to our customers. With a focus on unrivalled user experience and excellent customer service, we strive to revolutionise the vending industry landscape through our commitment to excellence, creativity, and fun technology. Position Overview: We are seeking a highly motivated and enthusiastic Graduate Sales Executive to join our growing team. This role presents an exciting opportunity for a recent graduate to kick-start their career in sales within the technology sector. As a Graduate Sales Executive, you will be responsible for driving revenue growth through prospecting, cultivating relationships, and helping generate sales pipeline with new and existing clients. Working closely with the International Head of Sales, our Sales Managers and our Sales Executives, you will play a key role in helping us win and manage new business; ensuring that new leads are qualified and followed up, and that the administrative aspects of our sales cycle is managed brilliantly. Key Responsibilities: - Process Management: ensuring our sales operation functions effectively, including managing inbounds for the UK and European businesses, as well as supporting on contract administration and other account management tasks. - Sales Administration: Preparing customer quotes, client invoicing, overseeing back-office sales support functions, including making recommendations for improvement. - Lead Generation: Generate leads through various channels such as cold calling, email campaigns, networking events, and social media. - Client Engagement: Build and maintain strong relationships with prospective clients through effective communication and account management. - Prospecting: Identify and research potential clients within the designated market segment. - Pipeline Management: Manage sales pipeline efficiently, tracking leads and opportunities through CRM software. - Solution Selling: Act as the front line for all inbound enquiries. You will understand the clients’ needs and actively work with the Sales Managers and Account Managers to effectively build a suitable proposition of our products/services. - Market Analysis: Stay updated on industry trends, market developments, and competitor activities to identify new business opportunities. - Collaboration: Work closely with the sales team and other departments to ensure a seamless sales cycle and alignment of departments to deliver sales orders. This will include organising product demonstrations and organising meetings with agendas for the Sales management team to attend and ensure follow up actions are adhered to. Qualifications: • Bachelor's degree in any field. • Excellent communication and interpersonal skills. • Self-organised with the ability to run multiple projects at once. • Goal-oriented with a drive to succeed in a sales environment. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office suite and CRM software. • Self-motivated learner, able to learn quickly in a fast-paced environment. • Prior experience in sales or customer service is advantageous but not essential. We are more interested in your attitude and experience than your academic profile, and welcome applicants from a wide range of backgrounds. Benefits: • Competitive salary with commission/bonus structure. • Comprehensive training and development programs. • Opportunities for career advancement and progression. • Private health insurance subject to successful completion of probation (6 months) • Dynamic and supportive work environment with a focus on work-life balance. • Free fruit, snacks and discounted in-office healthy meals (and some less healthy ones!) • Exceptional learning opportunities. You will be part of a fast-growing scale-up with a dynamic team, with the opportunity to learn from a highly talented group of people. • The opportunity to travel internationally on a regular basis. • On-site parking Application Process: If you are a proactive and ambitious individual looking to launch your career in sales, we invite you to apply for the Graduate Sales Executive position at Boost Inc. Please submit your CV and a cover letter outlining your qualifications and why you are interested in joining our team. We look forward to hearing from you!

Training Executive Carebeans Limited is a contemporary, innovative software company based in the UK. We design and build comprehensive care planning and management software, along with fully integrated mobile applications, for the UK social care sector. We are also developing exciting new in-home technologies to support independent living. Our customers in social care are Residential and Nursing Care Homes alongside businesses that provide care to people living in their own homes, typically called Domiciliary Care Providers. We are a small, hard-working team, delivering high business growth Our mission is: To deliver software that makes life better for the carer and those being cared for. To exploit the latest technology. To enable people to live better, safer and supported lives in their own homes and reduce social isolation. To ensure people living in care homes get the levels of care they deserve. To help care providers provide excellent levels of high quality and cost-efficient care. To offer premium levels of customer service, listening to our customers, responding to their needs whilst bringing new ideas for service delivery. To be the market leader in new technological ideas, challenging preconceptions and finding new, exciting ways to deliver the growing need for care without exponential cost. To build a motivated and rewarded team of care experts who are highly regarded and valued by our customers. Our work environment includes: On-the-job training Growth opportunities Work-from-home days Relaxed atmosphere Carebeans is an approved software supplier on the NHS DSCR DPS programme and as a result we are expanding our customer onboarding team with the addition of a dedicated Customer experience and training executive This person will be office based at one of our Monmouth, Northampton or Daresbury locations and will be mentored by a member of our Senior Leadership Team to become an expert in the use of our systems and the benefits we create for the social care sector. Responsibilities: Deliver structured online software training programmes to our clients. Assessing individual and group training needs to establish users’ knowledge/capability of software programmes. Deliver training to users on an individual or group basis Monitor all trainees’ progress, guaranteeing the necessary experience is attained. Maintain individual and group training records Evaluate the effectiveness of each training Document irregularities and work to find solutions. Comprehensive training and support will be provided to the right candidate. The right candidate is someone who wants to become a key part in a growing business and share in its success. The Ideal candidate will: Have software training experience in social care or be working in the care sector with good knowledge of digital systems. Have a patient and friendly approach to training with the ability to motivate others. Have the ability to provide clear and accurate advice and information to a variety of audiences, both verbally and in writing Excellent administrative, organisation, analytical and technical skills. Have a good understanding of technology Be familiar with Microsoft Office applications Be a problem solver and effectively feedback new enhancement requests to the Operations Team Have excellent administrative, organisation, analytical and technical skills. Be ambitious General Provide general support to the Company and assist with the support and onboarding teams as needed. Participate in and attend sales, training and marketing meetings as required. Proactively contribute to creating a good team atmosphere. Monitor own development towards business and individual objectives. Keep personal IT skills and knowledge up to date The vast majority of our training is delivered online but the right candidate may be required to travel to deliver onsite training. Have a full driving licence Salary is depending upon experience

The job duties and responsibilities includes: · develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within customer services departments; · discusses customer responses with other managers with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc. Assigning new customers to Customer Service Representatives Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction. Support for the rest of the team Attend production meetings, Management meetings, customer specific meetings Support Site Lead via reporting and day to day site activities Working closely with all other departments to ensure smooth and efficient running of the site Present at site audits where required As a Customer Service manager, the skills required are: · Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business. · Excellent understanding of customer service management procedures in the relevant industry. · Proficient knowledge of inventory and inventory controls. · Outstanding communication skills, both written and verbal. · Outstanding leadership, organizational, multitasking, and problem-solving skills. · Available to work extended hours. · Proficiency with customer service management and policies · Excellent problem-solving skills and leadership qualities · Ability to deliver effective feedback, both written and verbal · Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.

Support Worker for Young Person - SAXMUNDHAM, SUFFOLK 30 hours dayshift plus 1 night shift/week Shift pattern negotiable mix of weekdays and weekend £ 11.80- £13/hr An exciting opportunity is available for the role of Senior Support worker, caring for an 19 year old young man. The ideal candidate will have experience in caring for young people or adults with disabilities. The role is best suited to someone who is energetic, has a good sense of humour, and a professional and responsible work ethic. The candidate must have an interest in assisting the client to develop their life skills and therapy goals, whilst promoting their independence, within the home and community. It is important that the candidate is willing to participate in activities that the client enjoys, and has a clean driving license. The Client The client is an outgoing 19 year old Male, who is a wheelchair user, and communicates using an eye gaze. The Client lives with his family in Saxmundham. He is dependent on his support workers to promote his safety and assist with the activities of daily living. Social and recreational pursuits are an important element of the client's care, as he enjoys socialising with friends, going to concerts and attending social clubs. The Role The role of the candidate will be, both to provide direct two-to-one care for the client in the home and community, and 1:1 care at night as an oncall sleep in shift. The successful candidate will be friendly, professional and a team player, with a passion to provide high quality care. Direct Care The candidate will work alongside another support worker to deliver the following care to the client: personal care, medication administration, and meeting manual handling needs. There must be a commitment to build an appropriate friendship and rapport with the client, promote privacy and dignity and provide a high standard of therapeutic support in line with the relevant care plan’s and guidance. The candidate must have a clean driving licence, and be willing to drive the client’s vehicle to attend concerts, and other recreational activities with the client. Full training, support and guidance will be provided from the Case manager who will oversee the Care Team. Essential Must have experience working with young people/ adults with additional health and physical needs. Must be reliable, punctual, professional and friendly. Must have excellent communication skills, a caring approach, with good initiative and problem solving skills. Ability to work effectively individually and as part of a team Must be fluent in English - both written and verbal. Must have a Clean driving licence Must have a satisfactory DBS check and eligibility to work in the UK Desirable Working with young people/ adults who use an eye gaze for communication. Experience in the safe use of Manual handling equipment. Flexibility to occasionally adjust or increase hours in accordance with the client and family’s needs. Location: Saxmundham, SUFFOLK Contract type: Permanent Contract Support Worker Hours and Pay Hours offered between 30-40 per week (negotiable) £11-12 per hour (dependent on weekday or weekend rates)

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. The role of the HR Officer is vital in ensuring a consistent employee experience at CACI. This role supports the two HR Managers with general HR duties, including disciplinary, grievance, absence meetings, DBS/Screening and ensuring our work complements the work within the Business Units and adds value in terms of perception, actions, and communication. As a small team everyone is expected to be hands on and do whatever is required, you will be expected to provide first class support to our internal stakeholders and our employees. CACI operates a hybrid working pattern with a general requirement of three days per week in the office. Job Duties Onboarding: Carry out DBS/Screening processes when due, ensuring that the company is always compliant. Pro-actively seek to mitigate any potential delays in processing candidates / employee files, seek solutions and keep key stakeholders up to date on any delays in the process which may affect the provisional start date. Manage and conduct weekly new starter inductions. Policies and Guidelines: Ensure compliance with UK employment law, regulations, and company policies. Contribute to the formulation of HR policies and procedures, ensuring alignment with CACI values and ethos. You will actively promote corporate policies and cultivate a positive work atmosphere. Drafting routine correspondence and document templates (e.g. forms, letters, checklists, spreadsheets, emails etc) Employee Relations: Collate and analyse key data and present reports in a user-friendly and professional manner. Collate and produce administration packs for cases - investigations, disciplinary, grievances and employment tribunals. Organise meetings in relation to case management - e.g. booking rooms, ensuring that all attendees have the meeting details, sending out invitations, sending out administration packs. Advise on procedures and case process as required. Provide guidance and support to employees and managers on a variety of sensitive employee relations issues. Support the administration aspects of casework management and support at meetings as appropriate including note taking. Apprentices/MSD NextGen: Act as key contact and mentor, supporting the development, sharing learnings, and maintaining effective communication. Apprentices – Monthly check ins and facilitation. MSD NextGen - Coordinate employee training programs and maintain training records and budget requirements. Play a pivotal role in MSD’s NextGen Programme and Social Responsibility Committee, co-ordinating the early years training and development program to enhance employee growth. Employee Benefits: Ongoing maintenance and improvement of HIVE SharePoint site for employee benefits. Benefits engagement programmes/communications. Corporate HR Inbox: Monitor and respond to general query emails in the Corporate HR inbox from employees, stakeholders, and outsourced queries, including but not limited to reference requests. Offering proactive assistance to both managers and employees. General Employment/HR: Provide a professional and responsive service to employees across the company, both remotely and in person. Work with all members of staff to maintain and develop the positive progressive culture within CACI. Any other duties or initiatives that come under the HR remit. Provide general administrative support to the Human Resources department by assisting on new initiatives and projects as required. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: Skills and Experience: CIPD Level 3 with previous experience working in a HR department. Working knowledge of Employment Law and generalist HR working practice, policies, and procedures. Professional communication and influencing skills both in written and spoken English. Strong IT skills with a good understanding of MS Excel & Word and HRIS experience. (Experience in Dayforce HR Software is desirable but not essential). Experience of dealing with day-to-day queries and having a customer focused attitude. Confidence in dealing with individuals at all levels within the business, including senior management. Efficient administrator who can demonstrate attention to detail. Be able to work under pressure and deliver a high-volume workload. Demonstrate a flexible and proactive approach to work. High degree of confidentiality and diplomacy. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.

Possibility for experienced Waking Night Carer to take on 2 (or 3) consecutive nights (consecutive per week, regular nights). We need to cover either Monday & Tuesday or Wednesday & Thursday. If you were interested in 3 nights it could be Monday, Tuesday and Wednesday or Tuesday, Wednesday and Thursday. ** These are fixed nights.** There is the possibility for an occasional shift when covering for a colleague. And we would be happy for someone be flexible enough to cover extra shifts. Please let us know your availability with your application. Family/Client Pets: Friendly dog About this client/teenager F is 17 years old; he is a happy, affectionate and cheeky chap. He loves being with people, listening to music, being read to, getting foot massages and playing games with his younger sister. He also enjoys walks and loves nature. He has significant complex care and medical needs; he is reliant on his family and carers to meet all his needs and is supported by a dedicated team of carers and support workers providing 1:1 sometimes 2:1 24/7. He is autistic, non verbal, has a movement disorder and epilepsy which results in regular seizures, a PEG for medication and fluids but eats foods orally. He can walk with support but is also a wheelchair user. He lives with his loving and supportive family, who recognise that his team of carers support workers are instrumental in his overall development and well being. Overview of role: He requires an experienced waking night carer to join his team to assist with his bedtime routine and tend to all his needs throughout the night. This is an active night as you will need to keep a close eye on him, and following protocols if he has a seizure, supporting him with personal care, monitoring for any signs of distress, and In the mornings administering his PEG feed and medications. You will help sooth him, making sure he is comfortable, and he can get as much rest as possible. All activity throughout the night is to be accurately documented. Additional shifts available to cover leave etc. To attend staff meetings & supervision. To participate in training as required. To arrive in plenty of time to begin shift, read the handover notes and to receive information in handover from the staff team regarding the day’s events. Keep his environment clean and tidy. Help to fold and tidy away his laundry. You may have to attend holidays with the young person, which is usually for 1 week to 10 days in the summer and support him during occasional long weekends away mostly with his family. Who this job would suit: A happy, positive, and calm Waking Night Carer with excellent hands-on complex care experience and highly desirable to have autism / special needs experience. You will be dedicated and committed and behave in a professional manner. Non-smoker only (non-vaper). What’s great about this job: F is a generally happy and cheerful young chap – he is an absolute pleasure to work with and support. Excellent person-centred training is provided in all aspects of his care and medical needs. A fantastic opportunity to upskill. By applying for this vacancy, you agree to us sending your CV, short relevant cover letter as well as 2 relevant recent references and recent DBS. Job Types: Part-time, Self- employed or employed full time by a care agency. Wage/Salary: £16.00 Gross per Hour | £192.00 Gross per Night (During training and probation £15 per hour). Driver Essential? no Essential: Experience supporting a client with complex care needs, experienced waking night carer and excellent communication and writing skills. DBS essential. Strong interest in Disability and Autism. ** Desirable:** NVQ Level 2 Health and Social Care, or related degree or in process of studying for a related degree. ractical experience of catheterization and PEG, First Aid and waking nights. Start Date: ASAP Days & Hours: Monday & Tuesday or Wednesday & Thursday 8.30pm to 8.30am or 3 nights also available (Monday, Tuesday and Wednesday). Ideally this should be your only employment. Students of a related field are welcome. Please indicate in your application what is your availability. Either contract with agency or self-employed with UTR number (proof of self-employed carer / Support worker). This should be your only position. Please when applying - let us know within if you have experience and why you are applying for this role. We might then send you an email address to forward your cover letter and CV. We hope to hear from you. Thank you.

Childcare Assistant About the Company: Clifton Health care, Recognised the importance of work with children, young people and adults in need of protection, and our responsibility to protect everyone entrusted to our care. We are committed to the safeguarding of children and vulnerable adults and ensuring their well-being. Specially; Clifton Health care recognised that we all have a responsibility to help prevent the physical, sexual, emotional, abuse and neglect of Service Users and to report any such abuse that we discover or suspect. · We believe every Service User should be valued, safe and happy. We undertake to make sure that Service User we have contact with known this and are empowered to tell us if they are suffering harm. · All Service User have the right to be treated with respect, to be listened to, and to be protected from all form of abuse. · We undertake to exercise proper care in the appointment and selection of all those who will work with children and vulnerable adults. Clifton Healthcare Recruitment Limited is committed to; · Following the requirements for UK legislation in relation to safeguarding children and vulnerable adults and good practice recommendations. · Respecting the rights of children as described in the UN Convention on the Rights of the Child. · Keeping up to date with national, regional and local developments relating to safeguarding. · The Provider shall ensure that guidance and training provided to staff regarding the identification and management of vulnerable Service Users with Specific needs, or at risk Service User, is kept up to date and aligns with accepted good practice, and that the provider has sought input from the Authority to ensure that their guidance and materials align with the Authority’s safeguarding strategy. This will be achieved by undertaking a rolling programme of training that identifies training requirements for all staff, safer recruitment in accordance with the NSPCC Safe Recruitment guidelines and periodic staff supervision and support with Line Management. About the Job: Overview: Job Title: Childcare Assistant Worker Pay: £12 - £15 Hours: 40 Hours per week Contract: Permanent/Full-time Schedule: 8 hour shift Flexi-time Monday to Friday Weekends Overtime Benefits: · Accommodation · One time free meal · Training will be provided Job Description: We have an exciting opportunity for a full time childcare provider to join our team! You will be responsible for the care and safety of child from infancy to 16 years old. Our ideal candidate has previous experience working with children, is reliable, trustworthy and energetic. A flexible schedule is a must, and we're looking for someone who work full time. • Assisting with washing and dressing the child. • Preparing their food and help them eat. • Doing household tasks, such as shopping and laundry. • Getting to know the children, their needs and interests. • Monitoring their health and weight and recording any concerns. • Making sure they take prescribed medications. • Supporting their mental and physical well-being through different activities. • Working with other social care and health care professionals. Skills: Sensitivity to and understanding of people. • The ability to work with different types of people. • Patience and the ability to remain calm during stressful situations. • The ability to work well under pressure. • Attention to detail. • Excellent customer service skills. What we require: Entry requirement: · Ready to relocate to Canterbury, Hatfield, Aberdeen, Huddersfield · GCSE or equivalent (required) · DBS · Right to Work in UK · Experience working with young people (3 months to 16 years) Other Minimum Qualifications: Must have knowledge of child development and appropriate activities for age groups. Must be able to provide a therapeutic and safe environment for individuals and groups, ages 0-18. Demonstrates the ability to assist patients in coping with the stress of hospitalization by matching developmental assessment of the individual with normalizing activities appropriate for their developmental age. Exhibits and delivers strong customer service skills with patients, families, volunteers and health care team. Must have excellent communication skills, effective time and resource management, flexibility, the ability to learn and utilize computer applications and organizational skills. Closing and Short-listing Date: Open till 31th March 2024

Qualified Childcare Assistant About the Company: Clifton Health care, Recognised the importance of work with children, young people and adults in need of protection, and our responsibility to protect everyone entrusted to our care. We are committed to the safeguarding of children and vulnerable adults and ensuring their well-being. Specially; Clifton Health care recognised that we all have a responsibility to help prevent the physical, sexual, emotional, abuse and neglect of Service Users and to report any such abuse that we discover or suspect. We believe every Service User should be valued, safe and happy. We undertake to make sure that Service User we have contact with known this and are empowered to tell us if they are suffering harm. All Service User have the right to be treated with respect, to be listened to, and to be protected from all form of abuse. We undertake to exercise proper care in the appointment and selection of all those who will work with children and vulnerable adults. Clifton Healthcare Recruitment Limited is committed to; Following the requirements for UK legislation in relation to safeguarding children and vulnerable adults and good practice recommendations. Respecting the rights of children as described in the UN Convention on the Rights of the Child. Keeping up to date with national, regional and local developments relating to safeguarding. The Provider shall ensure that guidance and training provided to staff regarding the identification and management of vulnerable Service Users with Specific needs, or at risk Service User, is kept up to date and aligns with accepted good practice, and that the provider has sought input from the Authority to ensure that their guidance and materials align with the Authority’s safeguarding strategy. This will be achieved by undertaking a rolling programme of training that identifies training requirements for all staff, safer recruitment in accordance with the NSPCC Safe Recruitment guidelines and periodic staff supervision and support with Line Management. About the Job: Overview: Job Title: Qualified Child Care Worker Pay: £12 - £15 Hours: 40 Hours per week Contract: Permanent/Full-time Schedule: 8 hour shift Flexitime Monday to Friday Weekends Overtime Benefits: Accommodation One time free meal Job Description: We have an exciting opportunity for a full time childcare provider to join our team! You will be responsible for the care and safety of child from infancy to 16 years old. Our ideal candidate has previous experience working with children, is reliable, trustworthy and energetic. A flexible schedule is a must, and we're looking for someone who work full time. • Assisting with washing and dressing the child. • Preparing their food and help them eat. • Doing household tasks, such as shopping and laundry. • Getting to know the children, their needs and interests. • Monitoring their health and weight and recording any concerns. • Making sure they take prescribed medications. • Supporting their mental and physical well-being through different activities. • Working with other social care and health care professionals. Skills: Sensitivity to and understanding of people. • The ability to work with different types of people. • Patience and the ability to remain calm during stressful situations. • The ability to work well under pressure. • Attention to detail. • Excellent customer service skills. What we require: Entry requirement: Ready to relocate to Canterbury, Hatfield, Aberdeen, Huddersfield GCSE or equivalent (required) DBS Right to Work in UK Experience working with young people (3 months to 16 years) Level 3 NVQ in Caring for Children and Young People Level 3 NVQ in Childcare and Education Level 3 NVQ in Children’s Care, Learning and Development Level 3 NVQ in Early Years Care and Education Other Minimum Qualifications: Must have knowledge of child development and appropriate activities for age groups. Must be able to provide a therapeutic and safe environment for individuals and groups, ages 0-18. Demonstrates the ability to assist patients in coping with the stress of hospitalization by matching developmental assessment of the individual with normalizing activities appropriate for their developmental age. Exhibits and delivers strong customer service skills with patients, families, volunteers and health care team. Must have excellent communication skills, effective time and resource management, flexibility, the ability to learn and utilize computer applications and organizational skills. Closing and Short-listing Date: Open till 31th March 2024

- Contact Supervisor (Centre and Community Based), Children’s Contact Service - Based in Hertfordshire (Service and community based) Various hours available: Negotiable up to 37 hours p/w - Locations available: · Cheshunt (EN8) · Hemel Hempstead (HP1) · Welwyn Garden City (AL7) - Grade 2 (lower) point 11 – 15: £21,196 - £23,966 per Annum. - Permanent contract. - ID: 778 *Please state which area you are interested in as well as the ID number 778 when applying ** Required Skills:** · Have excellent communication skills including the ability to work with families in conflict, build their trust and respect, and recognise the importance of remaining impartial, objective and focused on the needs of the child/children/young person at all times. · be able to demonstrate an understanding of safe working practices, risk assessment and risk management. · Have excellent written skills, in particular being able to create reports of sessions which are objective, factual and reflect the needs of the Social Worker and court. · Be a team player who is flexible, and enthusiastic about being an integral part of a newly formed and aspirational team which is focused on the Family Action values of Can Do, Excellence, Mutual Respect and People Focus. Job Description: As a Contact Supervisor, you will ensure that families are welcomed and supported when in the Supervised Contact Centre, in community settings and other appropriate venues as required. You will have an open-minded, flexible and caring approach towards children, parents and other family members who are attending supervised contact. Our aim is to provide a happy and positive experience for children, young people and their families. You will therefore ensure that children and young people are kept safe and that their emotional wellbeing is prioritised at all times. You will ensure the welfare of children and young people is at the forefront of the team’s work and ensure that Family Action and Hertfordshire’s safeguarding procedures are followed. You will provide an opportunity to support parents to maintain positive relationships with their children. Where required, you will oversee practical and emotional support for parents building a trusting relationship with them; this will help to make supervised contact sessions a positive experience for the children. Where contact is between the wider family group e.g., sibling contact, you will ensure the needs, preferences and experiences of all attendees are considered and supported. Key Tasks and Responsibilities: · Support the delivery of safe and effective supervised contact sessions. · Promote and maintain contact arrangements that are agreed between all parties including respecting the wishes of children and young people. · Have an understanding of, and comply with, Family Action’s and Hertfordshire’s procedures for promoting and safeguarding the welfare and safety of children and vulnerable adults, undertaking risk assessments before each session ensuring that the risks identified by Social Workers are mitigated. · Assess the quality of parenting observed during the supervised contact, ensuring that the key areas for observation identified by the Social Worker are addressed, and use this evidence to complete detailed and timely reports as required by the court and/or principal social worker. · Ensure that all supervised contact sessions are managed to ensure as positive experience for the children and young people as possible. · Recognise any risks of harm and intervene appropriately to de-escalate the risks or bring in additional support as required to safeguard the children. · Keep records of your work using Family Action systems, adhere to confidentiality, information sharing protocols and risk assessment processes. · Travel to supervised contact sessions in other area’s (when required). · Contribute to the collection, recording and analysis of information required by commissioners, judiciary, principal social worker and Family Action and provide accurate reports as necessary. · Participate in personal supervision, funded training and appraisal processes to ensure your knowledge skills and practice is of a high standard. · Implement the principles of Family Action’s Equal Opportunities Policy in every aspect of your work and positively promote the principles of the policy amongst colleagues, service users and other members of the community. · Comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect the health, safety and welfare of yourself and others. · Have an understanding and comply with Family Action’s and Hertfordshire’s procedures for promoting and safeguarding the welfare of children and vulnerable adults. · Ensure the implementation of Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community. · Comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare. · Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required. · Meet opening hours of the centre’s, including some Saturdays. · To demonstrate, at all times, Family Action’s values, which underpin Family Action’s mission of ‘building stronger families’ by: a) people focused b) Reflecting a ‘can do’ approach c) Striving for excellence in everything we do d) Having mutual respect for everyone we work with, work for and support through our services Person Specification · Previous work with children and families is desirable but not necessary. · Ability to work with families in conflict and the importance of remaining impartial, objective and focused on the needs of the child/children at all times. · Understanding of child development, attachment and appropriate parenting approaches. · Have the ability to demonstrate an understanding of safe working practices, risk assessment and risk management. · Good planning and excellent report writing and record keeping skills. Experience of and ability to use MS Office applications and electronic recording systems. · Understanding of the needs of families / individuals, and of the impact of disadvantage and social exclusion and a commitment to and willingness to promote inclusion and equality of opportunity for all. · A confident and professional approach to working with service users, stakeholders and colleagues. · Excellent verbal, listening and written skills, including basic IT skills. · The ability to priorities and organise workload effectively including the timely completion and submission of case records and reports. · The ability, commitment, and willingness to work flexibly including evenings and weekends. · The ability and willingness to occasionally travel within the Hertfordshire area. Please send your CV along with the area/s you are interested in applying for and the ID number

As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.

Responsibilities: · Install, configure, and maintain servers and server applications. · Monitor server performance, conduct regular updates, and troubleshoot server-related issues. · Manage network infrastructure, including routers, switches, and firewalls. · Ensure network security, performance, and reliability. · Install and update software and applications on servers and workstations. · Maintain software licenses and track usage. · Implement data backup and recovery strategies to safeguard critical data. · Test backup and recovery processes regularly. · Implement and maintain security protocols and policies. · Monitor security breaches and respond to incidents. · Create, modify, and delete user accounts. · Manage user permissions and access rights. · Maintain an inventory of IT hardware and equipment. · Plan for hardware upgrades and replacements. · Document configurations, processes, and procedures. · Generate regular reports on system performance and compliance. · Collaborate with project teams to provide IT infrastructure support. · Ensure that project-related IT requirements are met. Skills and Qualifications: · A bachelor's degree in computer science, information technology, or a related field is often required. · One to two years of relevant experience. · Proficiency in operating systems such as Windows Server, Linux/Unix, and sometimes macOS. · Networking skills including TCP/IP, DNS, DHCP, VPN, VLANs, routing, and firewalls. · Knowledge of virtualization technologies such as VMware, Hyper-V, or XenServer. · Strong problem-solving and analytical skills. · Excellent communication skills, both written and verbal. · Ability to work independently as well as part of a team. · Attention to detail and ability to prioritize tasks.

· Develop and implement policies and procedures to handle customer needs and complaints effectively. · Coordinate and oversee the work of our customer service team, ensuring they provide top-notch assistance. · Discuss customer feedback with other managers to find ways to improve our products and services. · Plan and coordinate help and advisory services to support customers and users. Requirements: · Previous experience in customer service or retail management. · Excellent communication skills and a friendly attitude. · Strong problem-solving abilities and attention to detail. · Ability to lead and motivate a team. · A passion for providing exceptional customer service. Benefits: · Competitive salary and opportunities for growth. · Flexible scheduling options. · Employee discounts on postal services and retail products. · Supportive team environment with room for your ideas to shine. · Training and development opportunities to help you succeed in your career.

KAF HEALTHCARE TRAINING CENTRE JOB DESCRIPTION FullTime Title: Healthcare Assistant Accountable to: NURSE IN CHARGE / HOME MANAGER Job Summary The post holder will work in a team under the direction and supervision of the Nurse in charge or Home Manager providing high standards of care and service to all service users. The following principles of good practice will be a fundamental requirement of the post holder in the delivery of high-quality care which will meet the needs of each individual: Support individuals' rights and choices Support individuals through effective communication Ensure individuals' privacy and dignity is respected at all times Treat colleagues with respect and professionalism at all times Maintain confidentiality of information Acknowledge individuals' personal beliefs Promote anti-discriminatory practice Maintain the health and safety of yourself, work colleagues and all service users. Range of Responsibilities Basic personal care - this could include feeding, washing, dressing, personal hygiene Following and implementing care plans under the direction of a qualified nurse Ensuring service user privacy, dignity and confidentiality Take accurate messages and answer the telephone in a courteous manner Ensure orientation of the home environment to new service users Responding appropriately to emergency situations Understand and respect different religious, spiritual and cultural beliefs. Undertake the care of people who are dying Undertake moving and handling using a safe and correct procedure Abide by the homes policies and procedures Work co-operatively with other members of the multi-disciplinary team Maintaining a clean environment with due consideration to Health and Safety issues Any other responsibilities the client may have for specific client groups To comply with all policies and procedures detailed in the Fosse Healthcare Services Handbook Minimum Salary: £20,500 Loxford, Barking and Dagenham, London, England, United Kingdom