We are looking for experienced floor staff to join the team in our exciting 4 Branches restaurant in the heart of London.
WE ARE HIRING! El Pollote specialises in gluten and dairy free Fried Chicken with latin flavours! We have won several awards with our Guava Glaze and Dulce de leche wings and we are very proud to share our sabor latino with the world! Last summer, we opened our very first restaurant in the heart of London-Carnaby Street and we are now looking for an experienced waiter/waitress who is passionate about food and loves providing an exceptional customer service with a team player attitude. So, if you love Latin beats and good food we want to hear from you! Ideal candidate: -Must be able to communicate in English and Spanish. -Available for immediate start. -Have experience in the Hospitality Industry. -Will ensure that the restaurant is set up and ready for each service period. -Always offer a warm welcome to every customer. -Explain the menu and take food/drinks order paying close attention to allergies and any dietary requirements. -Ensure that customers enjoy their meal and have a great experience at the restaurant. Customer experience is everything to us, we believe that People will come for the product but they will come back for the service, Thats our motto... Job Type: Full-time Pay: £13.00-£14.00 per hour -inclusive of Tronc.
English-expert full time 7am-3pm
About The Black BookLocated within the energetic epicentre of Soho, on the corner of Old Compton St and minutes from theatre-land, we are the West-End’s go-to wine destination. The venue was once home to TRADE – a members’ club for The Hospitality Industry, which had a “Black Book” of hand-scribed fine and rare wines, the secret Black Book become so popular with our guests, it made sense to name the wine bar after it’s legacy. At the Black Book you will find London’s largest ‘by-the-glass’ list stocked within our walk-in Coravin Cellar as well as an accompanying bar snacks and finer food menu. THE CONCEPT OF THE BLACK BOOK Historically used by the male gender in the Soho district, the “Black Book” was a confidential notebook used to store important contacts, numbers, and addresses for a memorable evening. Our Black Book holds an even greater significance, housing a curated collection of exceptional wines. Featuring limited quantities from iconic producers, vineyards, and vintages, these wines are fleeting treasures. Discover a gem, act swiftly and enjoy the pleasure! Role Overview As a Sommelier, you will be responsible for delivering an exceptional wine experience to our guests. You will help manage the wine program, provide insightful recommendations, and ensure wine service standards are upheld throughout the venue. Key Responsibilities Provide expert wine recommendations tailored to guest preferences and food pairings. Lead wine service during service, maintaining exceptional presentation and guest interaction. Support the curation and maintenance of the wine list in collaboration with Head Sommelier and GM. Conduct staff wine training and briefings regularly. Maintain proper wine storage and cellar organisation. Participate in stock takes, ordering, and supplier relationships. Host tastings and special wine-led events. Stay current with industry trends and continuously improve wine knowledge. Requirements WSET Level 3 minimum Previous experience as a sommelier in a premium or Michelin-recommended venue. Deep knowledge of Old and New World wines, particularly Burgundy, Bordeaux, and niche producers. Outstanding customer service skills and ability to build rapport with guests. Excellent communication, teamwork, and attention to detail. Right to work in the UK. Benefits Competitive salary + tronc Extensive wine training and tasting opportunities Career development within the group Staff food, drinks discounts Shift: Night shift Work days: Weekend availability Licence/Certification: WSET LEVEL 3 (required) Work authorisation: United Kingdom (required)
To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations. Key responsabilities · Assist in creating a warm and welcoming environment for our guests · Ensure that guests are seated and assisted promptly · Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times · Familiarise yourself with the duties and as much information about the food and beverage offering available in order to answer any questions guests may have · Take food and beverage orders and ensure that orders are communicated promptly and accurately · Ensure an efficient and safe delivery of all food and beverage orders in line with guest and hotel’s expectations ensuring an exceptional level of service is maintained at all times · Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner Key requirements for the role · Experience of working in a similar role (preferably in a high end busy environment within the hotel, leisure or hospitality industry would be a distinct advantage) · Basic Food Hygiene Certificate (desirable) · High standard of personal presentation · Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels · Ability to take initiative and resolve queries in a practical and positive manner · Passion for delivering exceptional guest service · Courteous and pleasant attitude towards guests and colleagues · Ability to work as part of a team · Good attention to detail · Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision · Positive and flexible approach to work (weekend and evening work will be required) · Confident and outgoing personality