Maintain detailed records of customer contact and activity history in CRM (Zendesk/Jira). * Actively seek opportunities for customers to derive added value through increased product adoption and new ...
Responding to online customer service emails via Zendesk * Dealing with incoming calls and emails of a diverse nature * Checking and processing online orders in an efficient and timely manner
... Gorgias/Zendesk customer platforms would be desirable. 💬Collaborative mindset - able to work effectively both independently and as part of a team. 🎯 What You'll Be Doing: 💼 Engage with ...
Experience using CRM tools (Zendesk preferred) * Ability to multitask and maintain high attention to detail * A team player with a desire to help others Benefits * 25 days annual leave plus bank ...
Strong knowledge of service desk tools (e.g., Jira, Zendesk, ServiceNow, etc.). * Experience with SQL or other database scripting languages for issue investigation and troubleshooting. * Exceptional ...
Hands-on experience with tools such as HubSpot, Zendesk, and Odoo to support customer relationship management and service delivery. These additional experiences can set you apart and help you hit the ...
Respond to support emails to the RSM website helpdesk system (currently Zendesk) and ensure an appropriate level of service/troubleshooting is provided to all members either directly or through our ...
Full proficiency in customer service software such as Jira, Zendesk and CRM systems such as Hubspot * Proficiency in customer service software and CRM systems. * Strong leadership and team management ...
