Ola cabs

1 active job

• 

  Customer Service Representative (CSR)

  3 days ago

  Full-time

  Chandigarh International Airport, Chandigarh

  1. Customer Interaction: *Respond to rider or driver queries. *Assist with booking issues, billing disputes, app usage, or ride safety concerns. 2. Issue Resolution: *Handle complaints regarding cancellations, incorrect fares, rude drivers, or technical glitches. *Coordinate with relevant departments (driver ops, tech support, etc.) to resolve problems. 3. Service Recovery: *Offer refunds, credits, or discount coupons when applicable. *Follow escalation protocols for serious issues (e.g., harassment or accidents). 4. Data Handling: *Maintain CRM records. *Generate daily/weekly reports on issue types or resolution time. 5. Product Knowledge: *Stay updated on Ola’s services, policies, promotions, and new features.

  Immediate start!

  No experience

  Easy apply

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