Tide business India

At Tide Business India, a candidate's role often involves working with small and medium-sized businesses (SMEs) to help them manage their finances and operations more efficiently. This could include on-boarding new merchants, resolving customer queries, or leading teams of sales agents to achieve targets. The specific role may vary depending on the position, but generally involves providing valuable services to businesses using a digital platform. Here's a more detailed look at some common roles within Tide Business India: 1. Field Sales Executive: These individuals are responsible for visiting local businesses and explaining the benefits of Tide's digital platform, including features like banking, invoicing, and expense management. They help businesses register on the Tide platform and address any initial questions or concerns. The role often involves building relationships with business owners and becoming a trusted advisor. 2. Member Success - Team Lead: This role involves leading and motivating a team of tele-sales agents to achieve sales targets and provide exceptional customer service. Team leads work with other departments to ensure the team meets its objectives and collaborate with call center vendors. Key responsibilities include managing the team, implementing sales strategies, and optimizing relationships with call center vendors. 3. Business Development Executive: These executives focus on converting potential users who have downloaded the Tide app into full members. They guide users through the signup process, address their questions, and offer support to ensure a smooth onboarding experience. They also work with the KYC team to ensure all required documentation is provided and may troubleshoot any technical issues. 4. Customer Support Associate (KYC Analyst): This role involves interacting with customers through various channels (phone, chat, email) to provide support and resolve queries. They gather information, assist with account reviews, and ensure a smooth customer experience. They also play a role in refining and performing basic diligence on customer information for KYC purposes. 5. Member Success - Team Lead: This role is focused on ensuring that existing Tide members are satisfied with the platform and that they are achieving their business goals. They would be responsible for leading a team that provides ongoing support and guidance to businesses using the Tide platform. They would also work to identify opportunities for growth and improvement within the member base. In general, Tide Business India is looking for candidates who are: Passionate about helping small businesses: They should be motivated to provide valuable support and assistance to businesses using the Tide platform. Strong communicators: Excellent communication skills are essential for interacting with customers and leading teams. Analytical and problem-solving: They should be able to identify areas for improvement and develop solutions to customer challenges. Tech-savvy: A basic understanding of technology and the digital banking landscape is beneficial, especially for roles like Business Development Executive. Motivated and driven: They should be able to work in a fast-paced environment and be driven to achieve targets.