Admissions Counselor

18 March 2025•15 views

Expires in 13 days

Role: Admission Counselor
Role Definition
Interact with the students and counsel them and their parents online or offline,
through software system follow-ups along with arranging demo sessions and
scheduling marketing mailers as and when required. Handholding students through
enrolment process and fixing fee depositing schedule. Completing individual sales
target while contributing to team sales and revenue goals.
Responsibility
Deliverable
 Effective Online/Offline Counselling and Enrolments
 Handholding students through enrolment process
 Complete individual sales target while contributing to team sales and revenue goals to
grow into Sr. Admission Counselor
a. Career counselling for prospective learners to ensure admissions.
b. Tele-counselling and follow-up on database generated through structured
campaigns.
c. Handling calls, as pleasantly as possible while providing full information,
and support to the students.
d. Checking the basic eligibility of the prospects for the course
a. Assisting the student in filling the admission/application forms.
b. Assisting the prospects in availing the most suitable payment
option available to them and generating commitment and clarity on
45-day instalment payment plan or loan process or one-time payment
process.
c. Effective management of CRM and ERP systems.
d. Handling objections and building trusts
e. Scheduling marketing mailers through CRM system
f. Inviting them to demo sessions and alumni meets and other value
addition webinars
 Handholding of students throughout enrolment process
 Handholding students with their documents approval process and loan
process (if claimed)
 Guiding students transparently on submission of declarations
 Guiding the students to the right POC to have their after sales
queries addressed.
 Ensuring fee collections of students who have chosen EMI payment
plan.
 Generating referrals from current students and alumni by providing
effective after sales services.
 Achieve targets and be a team player to grow into a Senior Admission
Counsellor
g. Lead by example; demonstrate excellent customer service to increase
client satisfaction, and program growth.
h. Self-Inculcate the Training philosophies of WIN-WIN-WIN policy in the
organisation
i. Abide by all disciplinary procedures, guiding principles and core values of
the Institute.
j. Innovative thinking and work on new Initiatives to bring tangible
benefit to the Institute.
k. Consistently achieving the targets given by the organisation on admissions.
l. Being a team player and helping colleagues achieve their targets.
Measurement
Metrics
 Daily/ Weekly and Monthly Sales Report
 Revenue Generation / Target Achieved
 Student Feedback / Reference