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BPO Voice and Non Voice Process

28 April 2025•46 views

Sure! Here’s a clear description:
BPO Process Selling means selling business process outsourcing (BPO) services to other companies. In simple words, you're convincing businesses to let your company handle some of their non-core work — like customer support, accounting, HR services, tech support, etc.
The selling process usually goes like this:

Lead Generation: Find potential clients (companies) who might need outsourcing services.
Prospecting: Research those companies to understand their needs.
Initial Contact: Reach out through calls, emails, or meetings to introduce your services.
Needs Analysis: Ask questions and listen carefully to learn what challenges the company is facing.
Presentation: Show them how your BPO services can solve their problems, save costs, improve quality, or allow them to focus on their core business.
Proposal: Prepare a detailed offer (pricing, service level, terms).
Negotiation: Discuss terms, pricing, and service details to come to an agreement.
Closing: Finalize the deal — get contracts signed.
Onboarding: Start the transition of their processes to your company smoothly.
Relationship Management: Keep in touch, ensure service quality, and look for upsell or cross-sell opportunities later.

Basis communication
Understanding the client's business
Ability to build trust
Knowledge about the BPO industry
Problem-solving approach

Experience
Not required
Languages
Tamil – Advanced
English – Intermediate
Hindi – Intermediate
Malayalam – Intermediate
Telugu – Intermediate
Employment
Full-time
Starting time
Immediate start!