Relationship officers

About Tata Motors: Tata Motors Group (Tata Motors) is a $45 billion organization. It is a leading global automobile manufacturing company. Its diverse portfolio includes an extensive range of cars, sports utility vehicles, trucks, buses and defense vehicles. Tata Motors is India's largest and the only original equipment manufacturer (OEM) offering an extensive range of integrated, smart and e-mobility solutions. TATA Motors commercial vehicle has more than 240 channel partners across India who operates in Sales, Service, and Spares. Designation: Dealer Sales Executive / Customer Advisor CTC Offered: Depends On Present CTC Eligibility Criteria: 10+2, Degree.PG Job Location: Bangalore – Singsandra/Koramangala/Mahadevapura/Sarjapur Road Job Responsibilities: Planning & Prospecting:1. Creating an activity/target plan for self on a monthly basis to track pipeline, status of each lead and conversion potential. 2. Adhering to the monthly activations plan by product category & executing market activation activities as planned by DSM & AGM (Sales). 3. Documentation and collection of all customer information during the activities in order to open the green form & follow up on the lead allotted and conduct visits/test drives as per appointment. Sales Process: 1. Conducting a detailed need analysis to engage with the customer & position TML products according to the identified need of the customer2. Performing the demo process highlighting the benefits of the product to the customer and also comparing with competition 2. Addressing all product related queries/objection by the customer and involve the DSM when required. 3. Marketing the various value-added services available to the customer 4. Generating quotations for the customer based on their requirements and considering the prevalent schemes/offers & guiding the customer on the financing options, RTO process, insurance, booking amount etc. 5. Continuous follow up with the customer at each stage to convert the C0 to retail. 6. Getting commitment sheet signed off from the customer after booking of the vehicle & confirms the booking by accepting booking amount, opening yellow form and completing all document requirements 7. Calculating the estimated time of delivery, explaining the delivery processes to the customer & scheduling delivery time with the customer and confirms after discussion with the logistics department Desired Candidate Profile: Behavioral Attributes - Must possess with high proficiency: 1. Customer Orientation2. Selling Skills 2. Result Orientation 3. Problem Solving and Decision Making 4. Initiative & Objection Handling 5. Good Communication and Negotiation Skills7. Persons having an aptitude and orientation for a sales career Knowledge required:1. Knowledge of features, benefits, and advantages of own and competition products. 2. Knowledge of financing options available, generate quotation based on the prevalent schemes, documentation required and timelines. 3. Knowledge of all value-added services associated with the product. 4. Knowledge of events in the calendar year which have a high impact on sales. 5. Knowledge of product demonstration and objection handling. 6. 4 wheeler commercial vehicle driving license is preferred Selection Process: Online test followed by Interview rounds Interview Location: Kropex Auto Pvt Ltd Tata Motors Singsandra Bangalor