Customer Service jobs in Roma - Page 2

Event Sales/Operation Groups & Catering Manager

Event Sales/Operation Groups & Catering Manager

Westin Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente stimolante, servizi funzionali e un programma rigenerante che li faccia ripartire sentendosi meglio di quando sono arrivati. Poiché sappiamo che viaggiare può sconvolgere l'equilibrio dei nostri ospiti, ci prefiggiamo il compito di aiutarli a ritrovare il controllo e il benessere durante il loro soggiorno. Tutto ciò che facciamo è volto ad aiutare i nostri ospiti a ritrovare un benessere a 360 gradi. Gli ospiti apprezzano il nostro atteggiamento collaborativo, il nostro servizio attento e ogni nostro gesto diretto a rendere piacevole il loro soggiorno. Cerchiamo persone dinamiche desiderose di unirsi al team e sempre disposte a intervenire per dare una mano.  Se siete persone positive, adattabili, intuitive e sinceramente interessate a favorire il benessere di chi vi circonda, vi invitiamo a scoprire come possiamo crescere insieme negli hotel Westin. We are looking for an Event Sales/Operation Groups & Catering Manager based at the Westin Excelsior Rome Reporting to the Director of Sales and Marketing of The Westin Excelsior and St Regis Rome, the role is responsible for the management of the Event Sales and Event Operations Teams for The Westin Excelsior Rome, in accordance with company and brand standards.   CANDIDATE PROFILE  Education and Experience High school diploma or GED; 4 years experience in event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in event management or related professional area.   CORE WORK ACTIVITIES Leading Event Sales and Operations Teams Sets goals and delegates tasks to improve staff performance. Understands how to manage in a culturally diverse work environment. Uses problem solving methodology for decision making and follow up. Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility. Builds a positive work environment by demonstrating self confidence, energy and enthusiasm.   Managing Event Sales and Event Operations Adheres to and reinforces all Company and Hotels standards, policies, and procedures. Prompts handling of all inquiries within market and parameters, ensuring Events conversion via qualifying calls, timely follow up, operations of site inspections for potential and confirmed groups/events; Solicits and books groups, meetings, conferences and catered corporate and social events. Finalizes and upsells Events (rooms, meetings, functions). Negotiates and markets to drive sales and create profits. Negotiate Hotel Groups & Events contracts (commercial Terms & Conditions as well as legal clauses in collaboration with DOSM and DOF). Identifies customer needs and all sales opportunities to ensure successful Events (rooms, meetings, functions). Develops lasting relationships with groups to retain business and increase growth. Overviews the Event Sales & Operations activities: ensures expiring options and follow up are timely managed, deposits payment are solicited within the contracted timeline Overviews the Event Operations tasks, ensuring BEO and Tour Movement are clear, complete and timely distributed Meet and greet Groups & Events VIPs and contacts upon arrival and solicit feedback upon departure Attends Groups/Event Pre-Conference Meetings for high revenue generating business and key customers Events Attends Weekly Banqueting Meetings Run reports and analyze data on a daily, weekly, monthly and yearly basis about potential, production and materialization of group rooms and catering volumes and revenues; analyze results comparing them to prior month and prior years; share results of analysis with Hotel senior management and other Hotels stakeholders. Data Integrity: ensures the various Hotel Groups & Catering management systems are kept clean, accurate, balanced and updated (operating adjustments and alignments when needed) in order to provide DOSM, DOF, DOR, DOFB, real time correct information for revenue forecasts;   Ensuring Exceptional Customer Service Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Manages the quality process in areas of customer service and employee satisfaction. Empowers employees to provide excellent customer service. Ensures employees understand expectations and parameters.   Supporting and Coordinating with the Sales and Marketing Function Proposes to DOSM, DOR and DF&B rates and selling strategies for Groups & Events (bedrooms, meetings, food & beverage, catering events) in line with Hotels’ budget goals, demand, competitors offer and market trend, flexing the strategy according to changes; ensures Event Sales, Active Sales and Event Operations Teams are always aligned Manages Group/Events reservations for official State Visits from foreign Countries, as well as from entertainment segment, in collaboration with the Pro-Active Sales.     Conducting Human Resources Activities Provides constructive coaching and counseling to employees. Arranges weekly shifts for the Teams according to business needs. Directs the development, training, and mentoring of employees. Observes service behaviors of employees and provides feedback to individuals. Demonstrates knowledge of how and when to impose deadlines and delegate tasks. Motivates and provides a work environment in which employees are productive. Listens and responds to employee's needs. Manages group or interpersonal conflict situations effectively. Attends and participates in all pertinent meetings.   MANAGEMENT COMPETENCIES Leadership Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Focuses and guides others in accomplishing work objectives. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience.   Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Event Sales/Operation Groups & Catering Manager. Identifies customer needs and all sales opportunities to ensure successful Events (rooms, meetings, functions). Attends Groups/Event Pre-Conference Me

pin iconRome, Lazio
23 hours ago
Director of Human Resources

Director of Human Resources

W HotelsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Colori vivaci e lusso contemporaneo sono la cifra stilistica degli hotel W, che stravolgono completamente il concetto  di hotel tradizionale. L'atteggiamento irriverente e il gusto dell'eccesso che ci caratterizzano ridefiniscono il divertimento del moderno jet set. L'appetito per le esperienze più straordinarie dei nostri ospiti li porta a chiedere di più, a sperimentare tutto e ad andare al massimo. Condividiamo le passioni dei nostri ospiti e li guidiamo nella scoperta delle novità. La moderazione non è il nostro forte perché sappiamo che il gusto della vita richiede energia. I nostri ospiti mordono la vita e vivono ogni giorno secondo questo slogan: Detox.Retox.Repeat. Se vi sentite pronti a contribuire all'atmosfera energizzante degli hotel W che ogni giorno attirano gli ospiti più anticonformisti del mondo, vi invitiamo ad esplorare le opportunità di lavoro dei W Hotels. The W Rome is casting for a Director of Human Resources. Reporting directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources, the Director of Human Resources will be an integral member of the property executive committee.  As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property.  He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner.  He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives.  Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. CORE WORK ACTIVITIES Managing the Human Resources Strategy Executes and follows-up on engagement survey related activities. Champions and builds the talent management ranks in support of property and region diversity strategy. Translates business priorities into property Human Resources strategies, plans and actions Implements and sustains Human Resources initiatives at the property. Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. Creates value through proactive approaches that will affect performance outcome or control cost. Monitors effective use of myHR by property managers and employees. Leads and participates in succession management and workforce planning. Responsible for Human Resources strategy and execution. Serves as key change manager for initiatives that have high employee impact. Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment Process Analyzes open positions to balance the development of existing talent and business needs. Serves as coach and expert facilitator of the selection and interviewing process. Surfaces opportunities in work processes and staffing optimization. Makes staffing decisions to manage the talent cadre and pipeline at the property. Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. Monitors sourcing process and outcomes of staffing process. Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation Strategy Remains current and knowledgeable in the internal and external compensation and work competitive environments. Leads the planning of the hourly employee total compensation strategy. Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development Activities Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s). Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. Serves as resource to property Human Resources staff on employee relations questions and issues. Continually reinforces positive employee relations concepts. MANAGEMENT COMPETENCIES Leadership Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Focuses and guides others in accomplishing work objectives. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems. Compensation and Benefits - The knowledge of principles, regulatory laws, and application of human resources compensation and benefit methods, including workers compensation and work accident procedures. EEO - Knowledge of federal, state, and local laws and regulations that affect employment.  This includes the ability to administer and monitor Affirmative Action programs and analyzing diversity reports.  Associate Relations - Knowledge of the broad range of relationships that could impact an employee, employer, or applicant.  This includes knowledge of federal and state laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint. Recruitment and Hiring - Ability to recruit, interview, and hire qualified candidates.  This includes knowledge of best practices for each stage of the selection system. Training - The ability to perform training needs assessment analysis, develop training programs, and effectively delivering training modules to employees. Payroll - Knowledge of principles and application of human resources hourly and management payroll methods and practices.  Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Computer Skills - The ability to use HRIS Systems (working knowledge of tools and processes for monitoring and evaluating personnel data), ability to use PeopleSoft software, and ability to use Microsoft Office (excel, word, access, and outlook). Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. CANDIDATE PROFILE  2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years’ experience in the human resources, management operations, or related professional area OR 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. Experience in the hospitality industry, ideally luxury and/or lifestyle segments in international companies Italian and English Speaker Knowledgeable and confident with the Italian labor market and legislation Explore our very big world As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. You’re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Director of Human Resources. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Cham

pin iconRome, Lazio
2 days ago
Chef de Rang - Wine Specialist

Chef de Rang - Wine Specialist

W HotelsTipologia Full-TimeTrasferimento? NTipo posizione Non-ManagementLavora da remoto? N Colori vivaci e lusso contemporaneo sono la cifra stilistica degli hotel W, che stravolgono completamente il concetto  di hotel tradizionale. L'atteggiamento irriverente e il gusto dell'eccesso che ci caratterizzano ridefiniscono il divertimento del moderno jet set. L'appetito per le esperienze più straordinarie dei nostri ospiti li porta a chiedere di più, a sperimentare tutto e ad andare al massimo. Condividiamo le passioni dei nostri ospiti e li guidiamo nella scoperta delle novità. La moderazione non è il nostro forte perché sappiamo che il gusto della vita richiede energia. I nostri ospiti mordono la vita e vivono ogni giorno secondo questo slogan: Detox.Retox.Repeat. Se vi sentite pronti a contribuire all'atmosfera energizzante degli hotel W che ogni giorno attirano gli ospiti più anticonformisti del mondo, vi invitiamo ad esplorare le opportunità di lavoro dei W Hotels. W Rome is casting for Chef de Rang- Wine Specialist. Reporting to the Director of Restaurants, Bars and Events, and coordinated by the Sommelier, the Chef de Rang will be part of an informal but impeccable team with a strong passion for B+F! The ideal candidate is a strong connoisseur of luxury B+F and she/he is able to provide an outstanding customer service to our very demanding guests while focusing on supporting the sommelier in all tasks.   The Chef de Rang – Wine Specialist will work in our main restaurant outlet , Giano. Fusing Sicilian cuisine with Roman culture, Giano Restaurant adds the language of cooking to W Rome's boundary pushing. Concocting crowd-pleasing dishes for the table, with his "Cucina Educata" Head Chef Ciccio Sultano shakes up the city's foodie scene. We are looking for someone to join our family as soon as possible. About us W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City. The impact you’ll make You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.   What we offer Professional career progression at international level in Marriott hotels worldwide. Discounts on hotel rooms, gift shop items, food and beverage across the company. Learning and development opportunities online, on the job and in class. Charity events, Wellbeing activities through the TakeCare program. Experienced management & motivated and engaging colleagues Canteen service and uniform What you’ll do Be knowledgeable about the culinary concept, the menu, wine list, special offers Confident in describing grapes, wine makers, trendy and niche labels and industry trends Support wine storage, par levels and stock and inventory operations Respect service standards and align with the W Hotels brand philosophy Welcome guests and be the W HOTELS brand ambassador; manage guests’ requests and complaints in line with our service culture Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name Use visual cues to seat Guests in either the bar or dining area depending on their preference Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff Answer incoming calls to the restaurant and provide appropriate service Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate Attend to special Guest needs and requests Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies Help dining room staff by setting and clearing tables; replenishing water; serving beverages Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders Contribute to team effort by accomplishing related results as needed Follow Standard Operating Procedures and brand identity guidelines Comply with all health, safety and hygiene standards and policies. Balance the cash register at the start and close of each shift.   Help others when required   What we’re looking for Possess a good command of English and Italian. Knowledge of grapes, wine makers, trendy and niche labels and industry trends Great storytelling skills. An excellent verbal manner and proven customer service skills. Good knowledge or experience in the hospitality industry. Good organization skills with an attention to detail. A team Player with flexible & positive attitude. Good leadership and training experience. Passion for the hospitality industry. Able to work in a fast-paced environment & remain calm under pressure. Be able to demonstrate experience in complaint handling. Availability to work late nights, weekends, and bank holidays as we operate 365 days a year.   Connect your passions with a rewarding opportunity You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.  Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home. Explore our very big world As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Chef de Rang - Wine Specialist. The ideal candidate is a strong connoisseur of luxury B+F and she/he is able to provide an outstanding customer service to our very demanding guests while focusing on

pin iconRome, Lazio
2 days ago
Customer Support Specialist

Customer Support Specialist

Landing.Jobs

Customer Support Specialist. This project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. Handling customer technical support case

pin iconroma, it
3 days ago
Stage Divisione Post Vendita  - Clienti - Customer Retention Tools Support - Roma -filiale commerciale

Stage Divisione Post Vendita - Clienti - Customer Retention Tools Support - Roma -filiale commerciale

HONDA

Stage Divisione Post Vendita - Clienti - Customer Retention Tools Support - Roma -filiale commerciale. Il candidato all'interno della divisione Customer, si dovrà occupare di:. ...

pin iconRoma, Lazio
3 days ago
Housekeeper (Seasonal Temporary)

Housekeeper (Seasonal Temporary)

Westin Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione Non-ManagementLavora da remoto? N Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente stimolante, servizi funzionali e un programma rigenerante che li faccia ripartire sentendosi meglio di quando sono arrivati. Poiché sappiamo che viaggiare può sconvolgere l'equilibrio dei nostri ospiti, ci prefiggiamo il compito di aiutarli a ritrovare il controllo e il benessere durante il loro soggiorno. Tutto ciò che facciamo è volto ad aiutare i nostri ospiti a ritrovare un benessere a 360 gradi. Gli ospiti apprezzano il nostro atteggiamento collaborativo, il nostro servizio attento e ogni nostro gesto diretto a rendere piacevole il loro soggiorno. Cerchiamo persone dinamiche desiderose di unirsi al team e sempre disposte a intervenire per dare una mano.  Se siete persone positive, adattabili, intuitive e sinceramente interessate a favorire il benessere di chi vi circonda, vi invitiamo a scoprire come possiamo crescere insieme negli hotel Westin. At The Westin Excelsior Rome we are looking for a Housekeeper, seasonal temporary contract.  POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items.  Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.   CRITICAL TASKS Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Complete appropriate safety training and certifications to perform work tasks. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Maintain awareness of undesirable persons on property premises. Policies and Procedures Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Maintain confidentiality of proprietary materials and information. Perform other reasonable job duties as requested by Supervisors. Guest Relations Address guests' service needs in a professional, positive, and timely manner. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Thank guests with genuine appreciation and provide a fond farewell. Assist other employees to ensure proper coverage and prompt guest service. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Communication Speak to guests and co-workers using clear, appropriate and professional language. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others Support all co-workers and treat them with dignity and respect. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move at a speed that is required to respond to work situations (e.g., run, walk, jog). Visually inspect tools, equipment, or machines (e.g., to identify defects) Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Housekeeping Protocol Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs. Identify and report preventative or other maintenance issues in public areas or guest rooms. Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Transport cart to assigned area and position securely, following procedures for cart positioning. Return cart to designated area at the end of shift. Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed. Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk. Guest Rooms, Villas, and Suites Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering. Report missing hotel/resort property and damages to room to manager/supervisor. Limit access to guest rooms while cleaning by following departmental procedures. Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards. Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards. Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror. Remove trash, dirty linen, and room service items from room and balcony/patio. Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave). Straighten desk items, furniture, and appliances and restore to original positions. Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door). Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).   CRITICAL COMPETENCIES Interpersonal Skills Customer Service Orientation Team Work Diversity Relations Personal Attributes Safety Orientation Presentation Dependability Integrity Positive Demeanor     PREFERRED QUALIFICATIONS Education No high school diploma/No G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required   Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Housekeeper (Seasonal Temporary). Support all co-workers and treat them with dignity and respect. ...

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6 days ago
Stage Divisione Post Vendita - Clienti - Customer Retention Tools Support - Roma -filiale commerciale

Stage Divisione Post Vendita - Clienti - Customer Retention Tools Support - Roma -filiale commerciale

Honda

Stage Divisione Post Vendita - Clienti - Customer Retention Tools Support - Roma -filiale commerciale. Il candidato all'interno della divisione Customer, si dovrà occupare di:. ...

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7 days ago
F&B Director

F&B Director

St. Regis Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Il marchio St. Regis ha fondato il concetto di hotel di lusso con l'apertura del The St. Regis New York oltre 110 anni fa.  Quando John Jacob Astor IV ha aperto le porte del suo capolavoro in stile Beaux-Arts sulla Fifth Avenue di New York, St. Regis è diventato un simbolo di eleganza senza compromessi e di servizio personalizzato.  Oggi, forte delle sue 40 strutture considerate tra le migliori al mondo, St. Regis è il luogo dove nascono nuove tendenze, le aspettative vengono superate e gli ospiti vivono esperienze eccezionali.  Vi invitiamo a esplorare le opportunità di lavoro di St. Regis. At the historical St. Regis Rome we are sourcing for a F&B Director.  JOB SUMMARY Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable.  Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.  The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department.  Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.   CANDIDATE PROFILE  Education and Experience High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.   Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.   CORE WORK ACTIVITIES   Developing and Maintaining Food and Beverage/Culinary Goals Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. Reviews financial reports and statements to determine how Food and Beverage is performing against budget. Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Strives to improve service performance.   Developing and Maintaining Budgets Develops and manages Food and Beverage budget. Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. Focuses on maintaining profit margins without compromising guest or employee satisfaction.   Leading Food and Beverage/Culinary Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Serves as a role model to demonstrate appropriate behaviors. Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.   Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Empowers employees to provide excellent guest service. Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.   Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. Brings issues to the attention of Human Resources as necessary. Ensures employees are treated fairly and equitably. Coaches team by providing specific feedback to improve performance.   Additional Responsibilities Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. Order and purchase equipment and supplies.   MANAGEMENT COMPETENCIES Leadership Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Focuses and guides others in accomplishing work objectives. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards. Willingness to adhere to internal company standards. Food and Beverage Marketing - Knowledge of local and internal marketing efforts to drive revenue. Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers. Food and Beverage Inventory - Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production. Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies. Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. Connect your passions with a rewarding opportunity You’re a hospitality enthusiast. Join us and grow through opportunities to explore the business, opening yourself to various career options. What we offer Professional career progression at international level in 7300 Marriott hotels. Discounts on hotel rooms, gift shop items, food and beverage across the company. Learning and development opportunities online, on the job and in class. Charity events, Wellbeing activities through the TakeCare program. Experienced management & motivated and engaging colleagues Canteen service and uniform Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

F&B Director. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. The position ensures the food and beverage/culinary operation m

pin iconRome, Lazio
8 days ago
Internship Customer Support

Internship Customer Support

CRIF

Internship Customer Support. CRIF, prestigioso ed innovativo Gruppo internazionale specializzato in soluzioni informative, modelli decisionali, outsourcing, software e servizi consulenziali a support

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9 days ago
ITALIAN SPEAKER Customer Support Mobile device - Athens, Greece

ITALIAN SPEAKER Customer Support Mobile device - Athens, Greece

Real Recruitment Solutions

ITALIAN SPEAKER Customer Support Mobile device - Athens, Greece. What your responsibilities will be: Support Italian customers via incoming calls Provide software troubleshooting for mobile devices (

pin iconRome, Lazio
13 days ago
Game Operation Support/IT Customer Service Representative (Remote)

Game Operation Support/IT Customer Service Representative (Remote)

Century Games

Game Operation Support/IT Customer Service Representative (Remote). Work experience of 2+ years as a Customer Service Representative is a plus. ...

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20 days ago
Game Operation Support/IT Customer Service Representative - Remote

Game Operation Support/IT Customer Service Representative - Remote

Snaphunt

Game Operation Support/IT Customer Service Representative - Remote. Work experience of 2+ years as a Customer Service Representative is a plus. ...

pin iconroma, it
20 days ago
Restaurant Manager

Restaurant Manager

W HotelsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Colori vivaci e lusso contemporaneo sono la cifra stilistica degli hotel W, che stravolgono completamente il concetto  di hotel tradizionale. L'atteggiamento irriverente e il gusto dell'eccesso che ci caratterizzano ridefiniscono il divertimento del moderno jet set. L'appetito per le esperienze più straordinarie dei nostri ospiti li porta a chiedere di più, a sperimentare tutto e ad andare al massimo. Condividiamo le passioni dei nostri ospiti e li guidiamo nella scoperta delle novità. La moderazione non è il nostro forte perché sappiamo che il gusto della vita richiede energia. I nostri ospiti mordono la vita e vivono ogni giorno secondo questo slogan: Detox.Retox.Repeat. Se vi sentite pronti a contribuire all'atmosfera energizzante degli hotel W che ogni giorno attirano gli ospiti più anticonformisti del mondo, vi invitiamo ad esplorare le opportunità di lavoro dei W Hotels. W Rome is casting for a Restaurant Manager. Reporting to the Director of Restaurants, Bars and Events, the ideal candidate has a 360° understanding of luxury hospitality with national and international experiences of leading and training teams, promoting and organizing events, following brand standards and local operating procedures as well as a keen interest in profit&loss and stock control. About us W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City. Our main restaurant outlet is Giano. Fusing Sicilian cuisine with Roman culture, Giano Restaurant adds the language of cooking to W Rome's boundary pushing. Concocting crowd-pleasing dishes for the table, with his "Cucina Educata" Head Chef Ciccio Sultano shakes up the city's foodie scene. What we offer Be part of the dream team of the first W in Italy Professional career progression at international level in Marriott International hotels. Discounts on hotel rooms, gift shop items, food and beverage across the company. Learning and development opportunities online, on the job and in class. Charity events, Wellbeing activities through the TakeCare program. Experienced management & motivated and engaging colleagues Canteen service and uniform What you’ll do Managing Day-to-Day Operations • Supervises and manages employees and all day-to-day operations of the hotel outlets • Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Reviews staffing rotas and schedules with the outlets supervisors to ensure that guest service, operational needs and financial objectives are met. • Support the Director of Restaurants, Bar and Events in planning, organizing and promoting events on-property • Be responsible for stock control, inventory, orders and stockrooms operations in conjunction with Purchasing department Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors in line with Marriott and brand values • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills in line With Marriott and W Hotels policies • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices.   What you'll need • High school diploma or GED; 4 years’ experience in the food and beverage, culinary, or related professional area OR  2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area.                                                                                                                              Fluent English and at least intermediate Italian  Experience in 5* luxury hotels, ideally knowledge of Marriott standards and policies Familiar with Italian labor market legislation  Can-do attitude and willing to go the extra-mile  Solid experience in managing and training teams Knowledge of HACCP policies and procedures Ability to plan, organize and promote small to medium size events        Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.  

Restaurant Manager. Support the Director of Restaurants, Bar and Events in planning, organizing and promoting events on-property. Provides services that are above and beyond for customer satisfaction

pin iconRome, Lazio
28 days ago
Reservations Agent

Reservations Agent

Westin Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione Non-ManagementLavora da remoto? N Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente stimolante, servizi funzionali e un programma rigenerante che li faccia ripartire sentendosi meglio di quando sono arrivati. Poiché sappiamo che viaggiare può sconvolgere l'equilibrio dei nostri ospiti, ci prefiggiamo il compito di aiutarli a ritrovare il controllo e il benessere durante il loro soggiorno. Tutto ciò che facciamo è volto ad aiutare i nostri ospiti a ritrovare un benessere a 360 gradi. Gli ospiti apprezzano il nostro atteggiamento collaborativo, il nostro servizio attento e ogni nostro gesto diretto a rendere piacevole il loro soggiorno. Cerchiamo persone dinamiche desiderose di unirsi al team e sempre disposte a intervenire per dare una mano.  Se siete persone positive, adattabili, intuitive e sinceramente interessate a favorire il benessere di chi vi circonda, vi invitiamo a scoprire come possiamo crescere insieme negli hotel Westin. At The Westin Excelsior Rome we are looking for a Reservations Agent (temporary contract). POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.   Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.                         CRITICAL TASKS Policies and Procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Address guests' service needs in a professional, positive, and timely manner. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Thank guests with genuine appreciation and provide a fond farewell. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Talk with and listen to other employees to effectively exchange information. Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.   Reservation Services Verify all reservation information with callers to ensure accuracy. Accommodate and document special requests in an accurate and efficient manner. Determine the most appropriate room type to meet guest requirements and maximize room rate. Explain guarantee and cancellation policies to callers. Describe room accommodations and benefit feature sale amenities to guests. Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers. Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program. Follow “up selling” techniques and sales strategies in order to maximize property revenue. Identify repeat guests using appropriate codes. Reservation Processing Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts). Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages). Verify availability of room type, rate, and occupancy before confirming any reservations. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Guest Relations Follow proper escalation procedures when addressing guest concerns.   CRITICAL COMPETENCIES Analytical Skills Computer Skills Learning Interpersonal Skills Customer Service Orientation Interpersonal Skills Team Work Diversity Relations Communications Telephone Etiquette Skills English Language Proficiency Listening Communication Applied Reading Personal Attributes Integrity Dependability Positive Demeanor Sales Typing     PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required   Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Reservations Agent. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Support a

pin iconRome, Lazio
28 days ago
Customer&Business Technical Support

Customer&Business Technical Support

SPINDOX SPA

Customer&Business Technical Support. Con chi lavorerai e di cosa ti occuperai? Stiamo cercando 1 Customer&Business Technical Support. Supporto tecnico ambito video conference del Management: Piani

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1 month ago
Representative, Customer Service & Sales Support (Greek language)

Representative, Customer Service & Sales Support (Greek language)

Maui Jim

Representative, Customer Service & Sales Support (Greek language). Provide support to customers regarding status of shipments, credits/returns/repairs and inform customers of Maui Jim Policy. Provide

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1 month ago
Event Sales/Operation Groups & Catering Manager

Event Sales/Operation Groups & Catering Manager

Westin Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente stimolante, servizi funzionali e un programma rigenerante che li faccia ripartire sentendosi meglio di quando sono arrivati. Poiché sappiamo che viaggiare può sconvolgere l'equilibrio dei nostri ospiti, ci prefiggiamo il compito di aiutarli a ritrovare il controllo e il benessere durante il loro soggiorno. Tutto ciò che facciamo è volto ad aiutare i nostri ospiti a ritrovare un benessere a 360 gradi. Gli ospiti apprezzano il nostro atteggiamento collaborativo, il nostro servizio attento e ogni nostro gesto diretto a rendere piacevole il loro soggiorno. Cerchiamo persone dinamiche desiderose di unirsi al team e sempre disposte a intervenire per dare una mano.  Se siete persone positive, adattabili, intuitive e sinceramente interessate a favorire il benessere di chi vi circonda, vi invitiamo a scoprire come possiamo crescere insieme negli hotel Westin. We are looking for an Event Sales/Operation Groups & Catering Manager based at the Westin Excelsior Rome Reporting to the Director of Sales and Marketing of The Westin Excelsior and St Regis Rome, the role is responsible for the management of the Event Sales and Event OperationsTeams both for The Westin Excelsior Rome and The St. Regis Rome, in accordance with company and brand standards.   CANDIDATE PROFILE  Education and Experience High school diploma or GED; 4 years experience in event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in event management or related professional area.   CORE WORK ACTIVITIES Leading Event Sales and Operations Teams Sets goals and delegates tasks to improve staff performance. Understands how to manage in a culturally diverse work environment. Uses problem solving methodology for decision making and follow up. Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility. Builds a positive work environment by demonstrating self confidence, energy and enthusiasm.   Managing Event Sales and Event Operations Adheres to and reinforces all Company and Hotels standards, policies, and procedures. Prompts handling of all inquiries within market and parameters, ensuring Events conversion via qualifying calls, timely follow up, operations of site inspections for potential and confirmed groups/events; Solicits and books groups, meetings, conferences and catered corporate and social events. Finalizes and upsells Events (rooms, meetings, functions). Negotiates and markets to drive sales and create profits. Negotiate Hotel Groups & Events contracts (commercial Terms & Conditions as well as legal clauses in collaboration with DOSM and DOF). Identifies customer needs and all sales opportunities to ensure successful Events (rooms, meetings, functions). Develops lasting relationships with groups to retain business and increase growth. Overviews the Event Sales & Operations activities: ensures expiring options and follow up are timely managed, deposits payment are solicited within the contracted timeline Overviews the Event Operations tasks, ensuring BEO and Tour Movement are clear, complete and timely distributed Meet and greet Groups & Events VIPs and contacts upon arrival and solicit feedback upon departure Attends Groups/Event Pre-Conference Meetings for high revenue generating business and key customers Events Attends Weekly Banqueting Meetings Run reports and analyze data on a daily, weekly, monthly and yearly basis about potential, production and materialization of group rooms and catering volumes and revenues; analyze results comparing them to prior month and prior years; share results of analysis with Hotel senior management and other Hotels stakeholders. Data Integrity: ensures the various Hotel Groups & Catering management systems are kept clean, accurate, balanced and updated (operating adjustments and alignments when needed) in order to provide DOSM, DOF, DOR, DOFB, real time correct information for revenue forecasts;   Ensuring Exceptional Customer Service Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Manages the quality process in areas of customer service and employee satisfaction. Empowers employees to provide excellent customer service. Ensures employees understand expectations and parameters.   Supporting and Coordinating with the Sales and Marketing Function Proposes to DOSM, DOR and DF&B rates and selling strategies for Groups & Events (bedrooms, meetings, food & beverage, catering events) in line with Hotels’ budget goals, demand, competitors offer and market trend, flexing the strategy according to changes; ensures Event Sales, Active Sales and Event Operations Teams are always aligned Manages Group/Events reservations for official State Visits from foreign Countries, as well as from entertainment segment, in collaboration with the Pro-Active Sales.     Conducting Human Resources Activities Provides constructive coaching and counseling to employees. Arranges weekly shifts for the Teams according to business needs. Directs the development, training, and mentoring of employees. Observes service behaviors of employees and provides feedback to individuals. Demonstrates knowledge of how and when to impose deadlines and delegate tasks. Motivates and provides a work environment in which employees are productive. Listens and responds to employee's needs. Manages group or interpersonal conflict situations effectively. Attends and participates in all pertinent meetings.   MANAGEMENT COMPETENCIES Leadership Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Focuses and guides others in accomplishing work objectives. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience.   Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Event Sales/Operation Groups & Catering Manager. Identifies customer needs and all sales opportunities to ensure successful Events (rooms, meetings, functions). Attends Groups/Event Pre-Conference Me

pin iconRome, Lazio
2 months ago
Customer Support English, Spanish

Customer Support English, Spanish

Octorate

Customer Support English, Spanish. Assist Customer Service Task Force Team where needed. Onboarding new customers on the channel manager connections. Accounting Manager Task for the Team where needed

pin iconRome, Lazio
2 months ago
Front Office Manager

Front Office Manager

St. Regis Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Il marchio St. Regis ha fondato il concetto di hotel di lusso con l'apertura del The St. Regis New York oltre 110 anni fa.  Quando John Jacob Astor IV ha aperto le porte del suo capolavoro in stile Beaux-Arts sulla Fifth Avenue di New York, St. Regis è diventato un simbolo di eleganza senza compromessi e di servizio personalizzato.  Oggi, forte delle sue 40 strutture considerate tra le migliori al mondo, St. Regis è il luogo dove nascono nuove tendenze, le aspettative vengono superate e gli ospiti vivono esperienze eccezionali.  Vi invitiamo a esplorare le opportunità di lavoro di St. Regis. JOB SUMMARY At the historical St. Regis Rome we are casting for a Front Office Manager. Reporting to the General Manager, the Front Office Manager will be part of the St. Regis Rome team, proud to create exquisite staying at Rome’s best address.   ABOUT US Introduced to Roman society in 1864, the architecturally iconic St. Regis Rome is located in one of the city's most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity: a contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment, with proudness to host each guest providing the best service to make everyday exquisite.   YOUR CHALLENGE As a department head, the Front Office Manager administers front office areas and functions and supervises staff on a daily basis; Front office areas include Bell/Door Staff and Front Desk. Direct and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Strives to continually improve guest and employee satisfaction and maximizes the financial performance of the department.   CANDIDATE PROFILE    Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.   TASKS AND RESPONSABILITIES   Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.   Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.   Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.   Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.   Supporting Human Resource Activities                                   Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.   Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.   MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. Guest Services - Knowledge of procedures for wake-up services, safe deposit boxes, room and property amenities, property-specific programs (e.g., kids programs), guest rewards programs, and local attractions.   Front Desk - Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e., MGS, MARSHA, PMS, Fidelio Opera, FOSSE, Call Accounting, Voicemail, Movies, Key); vendors, products, services, and merchandise; front desk supply management; room inventory management.  Problem Resolution- Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints. Basic Competencies - Fundamental competencies required for accomplishing basic work activities.   Languages – Proficiency in Italian and English. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.) Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience.   Connect your passions with a rewarding opportunity You’re a hospitality enthusiast. Join us and grow through opportunities to explore the business, opening yourself to various career options. We’ll make sure you feel right at home. What we offer Professional career progression at international level in 7300 Marriott hotels. Discounts on hotel rooms, gift shop items, food and beverage across the company. Learning and development opportunities online, on the job and in class. Charity events, Wellbeing activities through the TakeCare program. Experienced management & motivated and engaging colleagues Canteen service and uniform Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Front Office Manager. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Provides services that are above and beyond for cu

pin iconRome, Lazio
2 months ago
Executive Housekeeper

Executive Housekeeper

St. Regis Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Il marchio St. Regis ha fondato il concetto di hotel di lusso con l'apertura del The St. Regis New York oltre 110 anni fa.  Quando John Jacob Astor IV ha aperto le porte del suo capolavoro in stile Beaux-Arts sulla Fifth Avenue di New York, St. Regis è diventato un simbolo di eleganza senza compromessi e di servizio personalizzato.  Oggi, forte delle sue 40 strutture considerate tra le migliori al mondo, St. Regis è il luogo dove nascono nuove tendenze, le aspettative vengono superate e gli ospiti vivono esperienze eccezionali.  Vi invitiamo a esplorare le opportunità di lavoro di St. Regis. At the historical St. Regis Rome we are casting for an Executive Housekeeper. Reporting to the General Manager, the Executive Housekeeper will be part of the St. Regis Rome team, proud to create exquisite staying at Rome’s best address.   ABOUT US Introduced to Roman society in 1864, the architecturally iconic St. Regis Rome is located in one of the city's most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity: a contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment, with proudness to host each guest providing the best service to make everyday exquisite.   YOUR CHALLENGE   Responsible for the daily shift operations of Housekeeping and Internal Laundry.  Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.  Completes inspections and holds people accountable for corrective action.  Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.   TASKS AND RESPONSABILITIES   Managing Housekeeping Operations Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guestroom maintenance needs. Supervises the property general cleaning schedule. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. Supports and supervises an effective inspection program for all guestrooms and public space. Communicates areas that need attention to staff and follows up to ensure understanding. Ensures all employees have proper supplies, equipment and uniforms. Plan the staff needs to support the peack   Managing Departmental Costs Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.   Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints. Strives to improve service performance. Empowers employees to provide excellent customer service.   Conducting Human Resources Activities Participates as needed in the investigation of employee accidents. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Observes service behaviors of employees and provides feedback to individuals. Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Participates in the employee performance appraisal process, providing feedback as needed. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.   MANAGEMENT COMPETENCIES Leadership Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.  Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment. Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices. General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house.  Ability to use general housekeeping codes to indicate room readiness. EIWO (Everything In Working Order) - The ability to inspect and identify guest room components  (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies.  This includes reporting procedures. Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs. Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.   CANDIDATE PROFILE    Education and Experience 2 years experience in the housekeeping or related professional area.   Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, excel, Internet browsers, etc.). Fluent In Italian, good English knowledge   Connect your passions with a rewarding opportunity You’re a hospitality enthusiast. Join us and grow through opportunities to explore the business, opening yourself to various career options. We’ll make sure you feel right at home. What we offer Professional career progression at international level in 7300 Marriott hotels. Discounts on hotel rooms, gift shop items, food and beverage across the company. Learning and development opportunities online, on the job and in class. Charity events, Wellbeing activities through the TakeCare program. Experienced management & motivated and engaging colleagues Canteen service and uniform     Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Executive Housekeeper. Supports and supervises an effective inspection program for all guestrooms and public space. Empowers employees to provide excellent customer service. Ensures property policies

pin iconRome, Lazio
2 months ago
Revenue Manager

Revenue Manager

Westin Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente stimolante, servizi funzionali e un programma rigenerante che li faccia ripartire sentendosi meglio di quando sono arrivati. Poiché sappiamo che viaggiare può sconvolgere l'equilibrio dei nostri ospiti, ci prefiggiamo il compito di aiutarli a ritrovare il controllo e il benessere durante il loro soggiorno. Tutto ciò che facciamo è volto ad aiutare i nostri ospiti a ritrovare un benessere a 360 gradi. Gli ospiti apprezzano il nostro atteggiamento collaborativo, il nostro servizio attento e ogni nostro gesto diretto a rendere piacevole il loro soggiorno. Cerchiamo persone dinamiche desiderose di unirsi al team e sempre disposte a intervenire per dare una mano.  Se siete persone positive, adattabili, intuitive e sinceramente interessate a favorire il benessere di chi vi circonda, vi invitiamo a scoprire come possiamo crescere insieme negli hotel Westin. JOB SUMMARY At The Westin Excelsior and St Regis Rome, we are looking for a Revenue Manager. The role reports to the Director of Revenue Management and assists in managing room inventory for the two properties to maximize room revenue. The Revenue Manager assists in releasing group rooms into general inventory and ensures clean booking windows for guests.  The position support pricing and placement of the properties and oversees the inventory management system to verify the appropriateness of agreed upon selling strategies.   CANDIDATE PROFILE    Education and Experience 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the revenue management, sales and marketing, or related professional area. OR 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.   TASKS AND RESPONSABILITIES Analyze and report revenue management data. - Fills out information, analyzes and monitors actual versus forecasted sales. - Identifies principles, reasons, or underlying facts of information by breaking down information or data into separate parts. - Analyzes information and evaluates results to propose the best solution and resolve problems. - Uses computers and computer systems (including hardware and software) to program, write software, set functions, enter data, or process information. - Generates and delivers accurate and timely results in the form of reports, presentations, etc. - Assists in analyzing sales strategy to increase market share for all properties. - Maintains accurate reservation system information. - Analyzes end-of-period data and other available systems to identify trends, future periods of need, and barriers to achieving goals. - Generates transitional segment updates each period. - Assists in the account diagnostic process and validates findings.   Executes projects and revenue management strategy. - Updates market knowledge and aligns strategies and approaches accordingly. - Achieves and exceeds goals including performance, budget, team, etc. - Participates in meetings to plan, organize, prioritize, coordinate and manage activities and solutions. - Assists in establishing long-term goals and specifies strategies and actions to achieve them. Demonstrates knowledge of problems, products, systems, and processes relevant to the job. - Understands and meets the needs of key stakeholders (owners, company, guests, etc.). - Explores opportunities that drive revenue, create value for customers and encourage innovation; challenges existing processes/systems/products to make improvements. - Provides functional revenue management expertise to cluster general managers, leadership teams and market sales leaders. - Ensures hotels strategies align with brand philosophies and initiatives. - Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions change. - Prepares sales strategy meeting agenda and supporting documentation. - Proactively communicates with properties regarding rate restrictions and strategy. - Assists with managing room inventory to maximize cluster revenue. - Assists hotels with pricing and provides input on business valuation recommendations. - Assists with coordinating strategies among cluster sales offices. - Supports cluster sales initiatives by working with all reservation centers. - Utilizes reservation and demand forecasting systems to value, implement and control sales strategies. - Monitors distribution channels for hotel positioning, information accuracy, and competitive positioning. - Ensures Property Diagnostic Processes (PDP) are utilized to maximize revenue and profits. - Initiates, implements and evaluates revenue testing. - Provides recommendations to improve the effectiveness of revenue management processes. - Communicates brand initiatives, demand and market analysis to the hotels. - Understands and communicates brand value as it relates to revenue management opportunities. - Promotes and protects brand equity. Build successful relationships - Proactively develops and manages internal relationships with key stakeholders. - Acts as a liaison, when necessary, between ownership and regional/business systems support. Additional Responsibilities - Informs and/or updates managers on relevant information in a timely manner. - Attends staff/preventative/long range meetings as requested by ownership. Leadership •             Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   •             Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. •             Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. •             Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution •             Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. •             Driving for Results - Sets high standards of performance for self; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self toward the accomplishment goals; proactively takes action and goes beyond what is required. •             Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships •             Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  •             Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. •             Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.  Organizational Capability •Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. Learning and Applying Professional Expertise •Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. •Business Acumen - Understands and utilizes business information to manage everyday operations. •Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. Revenue Management - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management. Skill in using a Yield Management system and interpreting pricing and inventory reports.          o     Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.     o     Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek addition information and where to look to find it.     O      Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue/profit across all segments.     o         Computer Skills - The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.     o               Economics and Finance - Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.     o               Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.   •             Basic Competencies - Fundamental competencies required for accomplishing basic work activities.          Languages – Italian and English Proficiency     o     Computer Skills - Uses computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).     o     Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.     o     Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.     o     Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.     o     Writing - Communicates effectively in writing as appropriate for the needs of the audience.         What we offer Professional career progression at international level in 7300 Marriott hotels. Discounts on hotel rooms, gift shop items, food and beverage across the company. Learning and development opportunities online, on the job and in class. Charity events, Wellbeing activities through the TakeCare program. Experienced management & motivated and engaging colleagues Canteen service   Connect your passions with a rewarding opportunity You’re a hospitality enthusiast. Join us and grow through opportunities to explore the business, opening yourself to various career options.   Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

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