Education jobs in Monza - Page 2

Account Manager - education

Account Manager - education

Monster

Account Manager - education. Il nostro clienteGoStudent ha l'obiettivo di mettere in contatto docenti e studenti attraverso lezioni online innovative e personalizzate.E' un'azienda in fortissima cres

pin iconMilano, Lombardia
23 hours ago
Marketing Agent

Marketing Agent

Sheraton Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione Non-ManagementLavora da remoto? N Unendovi alla famiglia Sheraton, diventate membri della sua comunità globale.  Rappresentiamo un luogo di ritrovo e di connessione sin dal 1937.  Da Sheraton i dipendenti sviluppano un forte senso di appartenenza e questo avviene in più di 400 comunità in tutto il mondo. Diamo il benvenuto agli ospiti con esperienze coinvolgenti e un servizio premuroso.  Se siete dotati di spirito di squadra e vi sentite entusiasti di offrire agli ospiti esperienze emozionanti, vi invitiamo a scoprire la vostra prossima opportunità di lavoro da Sheraton. POSITION SUMMARY   The right candidate provide the highest standards of support to the Cluster Marketing Manager on implementation of marketing strategies for The Westin Palace, Milan, Sheraton Diana Majestic, Sheraton Milan Malpensa and Sheraton Milan San Siro. Responsible for executing marketing/digital activities as assigned based on key initiatives and strategies. Ensure that all activities are in alignment with marketing functions and properties are provided the support needed for successful implementation of the marketing plans across the region. Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Serve as the point of contact for clients, third parties and communicate with them by phone and email to respond to questions and requests.   MAIN DUTIES AND RESPONSABILITIES Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested Ensures consistent marketing message is communicated in all advertising and collateral efforts Develop brochures and other promotional marketing materials based on brand standard Supporting the in-house marketing promotion (focus on F&B and spa) Creation of offline invitations & other materials needed  for local events (Canva) Create and update sales tools such as ppt, e-brochure, virtual planner etc Execution of full year calendar of local events by property to support key brand messages, hotel USP's and destination supporting the Cluster Marketing Manager (including customer events and/or socialites/VIP guests, Bonvoy moments etc.) Support the team in develop a social media calendar including monitoring and engagement with guests Provides regular tracking/ROI and analysis of promotions and website/email campaigns in coordination with the Digital Field Marketing Team Events, Special promotion, Packages organization from Graphic to implementation operational and give content to Digital Field Marketing Team to update websites Coordination of professional Photo & Video Shoots for marketing, sales and editorial usage using Marriott approved agencies. Constantly monitoring and update competitive research analysis Coordinate the various parts required to complete tasks planned by the Director of Marketing Point of reference for Operations (f&b, room division manager etc)   EDUCATION, SKILLS AND EXPERIENCE 2-year degree from an accredited university in Marketing, or related major; 1 year experience in marketing, or related professional area Excellent knowledge of Excel, photoshop and Canva     Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Marketing Agent. Sheraton Milan San Siro, Via Caldera, 3, Milan, Città Metropolitana di Milano, Italy .Unendovi alla famiglia Sheraton, diventate membri della sua comunità globale.Rappresentiamo un l

pin iconMilan, Lombardy
23 hours ago
Front Office Manager

Front Office Manager

Westin Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente stimolante, servizi funzionali e un programma rigenerante che li faccia ripartire sentendosi meglio di quando sono arrivati. Poiché sappiamo che viaggiare può sconvolgere l'equilibrio dei nostri ospiti, ci prefiggiamo il compito di aiutarli a ritrovare il controllo e il benessere durante il loro soggiorno. Tutto ciò che facciamo è volto ad aiutare i nostri ospiti a ritrovare un benessere a 360 gradi. Gli ospiti apprezzano il nostro atteggiamento collaborativo, il nostro servizio attento e ogni nostro gesto diretto a rendere piacevole il loro soggiorno. Cerchiamo persone dinamiche desiderose di unirsi al team e sempre disposte a intervenire per dare una mano.  Se siete persone positive, adattabili, intuitive e sinceramente interessate a favorire il benessere di chi vi circonda, vi invitiamo a scoprire come possiamo crescere insieme negli hotel Westin. JOB SUMMARY   Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 8 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 6 years experience in the guest services, front desk, or related professional area.   CORE WORK ACTIVITIES   Leading Guest Services Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures recognition of employees is taking place across areas of responsibility. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members.   Maintaining Guest Services and Front Desk Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals.   Managing Projects and Policies • Ensures compliance with all Front Office policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.   Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Observes service behaviors of employees and provides feedback to individuals and/or managers.   Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures employees are treated fairly and equitably. • Manages employee progressive discipline procedures for Front Office Staff. • Administers the performance appraisal process for direct report managers. • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.   Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Front Office Manager. The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy .Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente sti

pin iconMilan, Lombardy
23 hours ago
Convention Supervisor

Convention Supervisor

Westin Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente stimolante, servizi funzionali e un programma rigenerante che li faccia ripartire sentendosi meglio di quando sono arrivati. Poiché sappiamo che viaggiare può sconvolgere l'equilibrio dei nostri ospiti, ci prefiggiamo il compito di aiutarli a ritrovare il controllo e il benessere durante il loro soggiorno. Tutto ciò che facciamo è volto ad aiutare i nostri ospiti a ritrovare un benessere a 360 gradi. Gli ospiti apprezzano il nostro atteggiamento collaborativo, il nostro servizio attento e ogni nostro gesto diretto a rendere piacevole il loro soggiorno. Cerchiamo persone dinamiche desiderose di unirsi al team e sempre disposte a intervenire per dare una mano.  Se siete persone positive, adattabili, intuitive e sinceramente interessate a favorire il benessere di chi vi circonda, vi invitiamo a scoprire come possiamo crescere insieme negli hotel Westin. JOB SUMMARY The Convention Supervisor is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Conducts function room inspections prior to each function to ensure the room is set according to specifications.   CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the sales and marketing, guest services, front desk, or related professional. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing, guest services, front desk, or related professional.   CORE WORK ACTIVITIES   Managing Sales Activities • Manages sales efforts for the hotel including local corporate and social catering. • Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative. • Responds to incoming catering opportunities for the hotel. • Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the hotel based on market conditions and hotel needs. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Designs, develops and sells creative catered events. • Maximizes revenue by up-selling packages and creative food and beverage. • Manages catering sales revenue and operation budgets, and provides forecasting reports. • Develops menus which drive sales. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Participates in and practices daily service basics of the brand. • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. • Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.   Providing Exceptional Customer Service • Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction. • Executes and supports the company’s Customer Service Standards and hotel’s

Convention Supervisor. The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy .Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente st

pin iconMilan, Lombardy
2 days ago
Multiproperty Director of Finance

Multiproperty Director of Finance

Westin Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente stimolante, servizi funzionali e un programma rigenerante che li faccia ripartire sentendosi meglio di quando sono arrivati. Poiché sappiamo che viaggiare può sconvolgere l'equilibrio dei nostri ospiti, ci prefiggiamo il compito di aiutarli a ritrovare il controllo e il benessere durante il loro soggiorno. Tutto ciò che facciamo è volto ad aiutare i nostri ospiti a ritrovare un benessere a 360 gradi. Gli ospiti apprezzano il nostro atteggiamento collaborativo, il nostro servizio attento e ogni nostro gesto diretto a rendere piacevole il loro soggiorno. Cerchiamo persone dinamiche desiderose di unirsi al team e sempre disposte a intervenire per dare una mano.  Se siete persone positive, adattabili, intuitive e sinceramente interessate a favorire il benessere di chi vi circonda, vi invitiamo a scoprire come possiamo crescere insieme negli hotel Westin. JOB SUMMARY   Functions as the strategic financial business leader for a cluster of properties within a market. Responsible for achieving financial goals at each participating property. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on. In addition, creates and executes a business plan that is aligned with the brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.   CANDIDATE PROFILE   Education and Experience • 4-year bachelor's degree in Finance and Accounting or related major; 6 years experience in the finance and accounting or related professional area. OR • Master's degree in Finance and Accounting or related major; 5 years experience in the finance and accounting or related professional area.   CORE WORK ACTIVITIES   Engaging in Strategic Planning and Decision Making • Develops means to improve profit, including estimating cost and benefit and exploring new business opportunities. • Analyzes information, forecasts sales against expenses and creates annual budget plans. • Compiles information, analyzes and monitors actual sales against projected sales. • Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. • Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. • Thinks creatively and practically to develop, execute and implement new business plans. • Creates the annual operating budget for the properties. • Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. • Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction. • Produces accurate forecasts that enable operations to react to changes in the business. • Collaborates with Operations and Revenue Managers to develop effective revenue management strategies.   Leading Finance & Accounting Teams for Cluster • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. • Oversees internal, external and regulatory audit processes. • Provides on going analytical support by monitoring the operating department’s actual and projected sales. • Uses financial expertise and analytical models to evaluate mix of transient and group revenue.   Anticipating and Delivering on the Needs of Key Stakeholders • Demonstrates a commitment to meeting the needs of all key stakeholders. • Understands and meeting the needs of key stakeholders (owners, corporate, guests, etc.). • Advises the GM and executive committee on existing and evolving operating/financial issues. • Demonstrates an understanding of cash flow and owner priorities. • Manages property working capital and cash flow in accordance with brand SOPs and owner requirements. • Understands the owners' perspective and ROI expectations. • Attends meetings and communicating with the owners, understanding the priorities and strategic focus.   Developing and Maintaining Finance and Accounting Goals • Ensures Profits and Losses are documented accurately. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. • Submits reports in a timely manner, ensuring delivery deadlines. • Improves profit growth in operating departments. • Coaches management team to ensure revenue goals are met and opportunities are identified and addressed. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Sets aggressive goals that will drive the cluster's financial performance. • Provides pricing and inventory recommendations that increase market share and attain revenue growth and profit goals.   Managing Projects and Policies • Champions the use of technology to create operational efficiency. • Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs. • Identifies key projects and manages associated Capital Expenditure funds for implementation of brand initiatives, product improvement and increased revenue potential.   Managing and Conducting Human Resource Activities • Ensures employees are treated fairly and equitably. • Holds staff accountable for successful performance.   Additional Responsibilities • Shares alternative viewpoints and encourages others to do so as well. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Negotiates effectively while maintaining positive relationships with others. • Participates in sales strategy and revenue management meetings. Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Multiproperty Director of Finance. The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy .Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un

pin iconMilan, Lombardy
2 days ago
Addetto Training & Education

Addetto Training & Education

Istituto Europeo di Oncologia

Addetto Training & Education. A diretto riporto del Responsabile Training and Education, il candidato sarà coinvolto in tutte le fasi del processo di formazione e sviluppo: dalla progettazione e gest

pin iconMilano, Lombardia
3 days ago
Education Sales Consultant (Italy)

Education Sales Consultant (Italy)

LingoAce

Education Sales Consultant (Italy). We are launching our business into Europe, you will be part of our 0 to 1 where you bring AI gamified learning to bridge the gap of existing education system, and

pin iconmonza, it
6 days ago
SENIOR DEVOPS | AZIENDA INNOVATIVA EDUCATION

SENIOR DEVOPS | AZIENDA INNOVATIVA EDUCATION

Badenoch + Clark

SENIOR DEVOPS | AZIENDA INNOVATIVA EDUCATION. Questa è un’interessante opportunità per entrare a far parte di un nostro cliente realtà innovativa e in forte espansione nel settore Education e Learnin

pin iconMilan, Lombardy
7 days ago
Industry Executive -Sales (K12 Education)

Industry Executive -Sales (K12 Education)

iAgora Europa

Industry Executive -Sales (K12 Education). COMPANY NAME) Education mission is to empower every student and every institution on the planet to reach their full potential. You will work closely with sc

pin iconMilan, Lombardy
7 days ago
Industry Executive -Sales (K12 Education)

Industry Executive -Sales (K12 Education)

Microsoft

Industry Executive -Sales (K12 Education). ...

pin iconMilan, Lombardy
8 days ago
Country Manager - Education Channel - French Language

Country Manager - Education Channel - French Language

Michael Page

Country Manager - Education Channel - French Language. We are looking for a Country Manager for a Multinational CompanyDettagli sul clienteA Multinational Company that works in the Education Industry

pin iconmonza, Lombardy
9 days ago
Country Manager - Education Channel - French Language

Country Manager - Education Channel - French Language

Michael Page

Country Manager - Education Channel - French Language. A Multinational Company that works in the Education Industry. Keeps informed with the latest developments of IT Cards technology and changes of

pin iconmonza, Lombardy
9 days ago
Milan Market Director of Revenue Management

Milan Market Director of Revenue Management

Westin Hotels & ResortsTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti offrendo un ambiente stimolante, servizi funzionali e un programma rigenerante che li faccia ripartire sentendosi meglio di quando sono arrivati. Poiché sappiamo che viaggiare può sconvolgere l'equilibrio dei nostri ospiti, ci prefiggiamo il compito di aiutarli a ritrovare il controllo e il benessere durante il loro soggiorno. Tutto ciò che facciamo è volto ad aiutare i nostri ospiti a ritrovare un benessere a 360 gradi. Gli ospiti apprezzano il nostro atteggiamento collaborativo, il nostro servizio attento e ogni nostro gesto diretto a rendere piacevole il loro soggiorno. Cerchiamo persone dinamiche desiderose di unirsi al team e sempre disposte a intervenire per dare una mano.  Se siete persone positive, adattabili, intuitive e sinceramente interessate a favorire il benessere di chi vi circonda, vi invitiamo a scoprire come possiamo crescere insieme negli hotel Westin. JOB SUMMARY   Milan is the leading financial center and the most prosperous manufacturing and commercial city in Italy. Among many attributes, Milan is recognized as one of the world’s four fashion capitals, serving as headquarters of global fashion houses such as Armani, Dolce & Gabbana, Luxottica, Prada, Versace, Valentino, and Zegna. Milan also has one of the most enviable locations in Central Europe, situated between the Ligurian coastline, both the Alps and Dolomite mountain ranges, Piedmont wine country and many beautiful lakes.   Responsible for leading the revenue management discipline across 4-hotels in Milan, including the Westin Palace Milan, Sheraton Diana, Sheraton San Siro and Sheraton Malpensa Hotels (total 1,084 rms). The role is based in the Westin Palace Milan with expectation of partial time spent across all of the hotels. The role oversees a team of revenue management associates and functions as the strategic business leader of revenue strategy for the market.  Responsible for maximizing revenue and profit associated with rooms and function space for different lodging products within the cluster.  Position is accountable for pricing, positioning, and inventory management of transient, group and catering.  Oversees all the processes associated with demand, revenue, forecasting, inventory management and opportunity analysis.  Works closely with the hotel GM and sales strategy team to develop the hotel(s)’ sales strategy and ensure implementation.  Identifies future revenue opportunities and effectively communicates strategies to the sales organization.   CANDIDATE PROFILE    Education and Experience 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 6 years experience in the revenue management, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 4 years experience in the revenue management, sales and marketing, or related professional area.   CORE WORK ACTIVITIES   Managing Revenue Management Projects and Strategy Provides market strategy expertise and leadership to general managers, property leadership teams and sales leaders. Develops the Business Outlook Strategy. Determines sales strategies and communicates to sales leadership, marketing communications teams and property leadership. Establishes and maintains effective and rational pricing strategies for rooms and function space. Develops and executes the hotel(s) strategic plan(s). Oversees the annual pricing process for transient, group and catering rooms, function space and audio-visual. Provides critical input to market leaders for development of property and overall market sales strategy. Ensures hotel strategies conform to brand philosophies and initiatives. Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Prepares sales strategy meeting agenda, supporting documentation and leads property and/or cluster meetings. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). Updates market knowledge and aligns strategies and approaches accordingly. Establishes long-range objectives and specifies the strategies and actions to achieve them. Works closely with Sales and Marketing for business opportunities, aims to increase profitability of the organization. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Takes a predetermined strategy and drives the execution of that strategy. Thinks creatively and practically to develop, execute and implement new business plans. Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Develops specific goals and plans to prioritize, organize, and accomplish your work. Develops 6-month, 12-month and 2-year strategic action plans for management of cluster transient revenues. Manages inventory to maximize cluster rooms revenue. Ensures property diagnostic processes (PDP) are used to maximize revenue and profits. Initiates, implements and evaluates revenue tests.   Analyzing and Reporting Revenue Management Data Analyzes competitive sets, price positioning, seasonality, mix and displacement on a continuous basis. Conducts sales strategy analysis and refines as appropriate to increase market share for all properties. Assists hotels with pricing and provides input on business evaluation recommendations. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Generates updates on transient segment each period. Works with Market VP, Market GM and GM’s to assist in pricing analyses for all products in Market. Compiles information, analyzes and monitors actual sales against projected sales. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Analyzes information and evaluates results to choose the best solution and solve problems. Translates or explains what information means and how it can be used. Evaluates effectiveness of property participation in electronic sales channels. Assists with account diagnostics process and validates conclusions.   Managing and Conducting Human Resources Activities Interviews and hires employees with the appropriate skills to meet the business needs of the units. Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Conducts employee performance appraisals according to Standard Operating Procedures. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.   Building Successful Relationships Identifies and communicates revenue and profit opportunities to property leadership teams and sales organization. Develops and manages internal key stakeholder relationships. Provides targeted and timely communication of results, achievements and challenges to the stakeholders.   MANAGEMENT COMPETENCIES Leadership Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Focuses and guides others in accomplishing work objectives. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Revenue Management - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management. Skill in using a Yield Management system and interpreting pricing and inventory reports.  Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data. Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek addition information and where to look to find it. Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue/profit across all segments. Computer Skills - The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball. Economics and Finance - Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience.   Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Milan Market Director of Revenue Management. The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy .Negli hotel Westin ci adoperiamo per garantire il benessere dei nostri ospiti o

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14 days ago
Educational research and research on early childhood education and elementary school: with a focus...

Educational research and research on early childhood education and elementary school: with a focus...

Libera Universita di Bolzano

Educational research and research on early childhood education and elementary school: with a focus.... Die Stelle trägt zur Stärkung und Weiterentwicklung der Forschung und der Lehre im wissenschaftl

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14 days ago
Reception Manager - Excelsior Hotel Gallia

Reception Manager - Excelsior Hotel Gallia

The Luxury CollectionTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N The Luxury Collection è una sfavillante collezione di hotel e resort autentici dislocati in tutto il mondo che sono un'espressione unica della località in cui sorgono. I team dei nostri hotel offrono esperienze uniche e gratificanti nelle destinazioni più ambite al mondo. La nostra mission è guidare i nostri ospiti, esperti viaggiatori che affrontano viaggi di trasformazione che li toccano nel profondo, arricchire le loro vite e creare ricordi duraturi. Se vi appassiona la narrazione evocativa e desiderate offrire un servizio genuino, premuroso e personalizzato, vi invitiamo ad accompagnarci in questo viaggio e ad esplorare le opportunità di lavoro di The Luxury Collection. JOB SUMMARY   Assist and support the Director of Rooms in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures.  Ensures guest and employee satisfaction and maximizes the financial performance of the department. Good people skills, pleasant personality with a dynamic professional attitude to supervise and lead the team, high organization and multitasking abilities are strongly required. The ideal candidate will have previous customer service and office management experience along with a solid customer service approach, Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations. Ensures that plans and actions are in place to meet departmental goals.   CANDIDATE PROFILE    Education and Experience High school diploma or GED; a minimum of 3 years of experience as a front desk manager or similar or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major   CORE WORK ACTIVITIES   Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Visible in the front of the house during high traffic time Verifies that accurate room status information is maintained and properly communicated. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Reviews and completes credit limit report. Checks cashiers in and out and verifies banks and deposits at the end of each shift. Enforces all cash-handling, check-cashing, and credit policies. Upholds the hotel's commitment to hospitality to Luxury Hospitality. Prepare performance reports related to front office. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Organize and prioritize daily work; monitor progress against schedule and business demands. Manage own time and time of the department.   Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Ensures that all team members are trained on technical and service aspects of their position. Conducts regularly scheduled meetings of front office personnel. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office   Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Monitor all V.I.P 's special guests and requests.     Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.   Supporting Human Resource Activities                                Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.   Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.   MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. Guest Services - Knowledge of procedures for wake-up services, safe deposit boxes, room and property amenities, property-specific programs (e.g., kids programs), guest rewards programs, and local attractions.   Front Desk - Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e., GXP, MGS, MARSHA, PMS, Fidelio Opera, Call, Accounting, Voicemail, Key); vendors, products, services, and merchandise; front desk supply management; room inventory management.  Problem Resolution- Ability to record, track and resolve guest problems via property software (i.g. GXP, GSS etc.) handle emergencies, and effectively deal with customer issues and complaints. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Advanced Computer Skills - Uses computer hardware and software (e.g., personal computers, MS Office Suite and Apps).   Mathematical Reasoning - Demonstrates ability in accounting procedures and general administrative tasks and in a way that allows one to solve work-related issues.   Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading and Writing Comprehension - Demonstrates understanding of business writing skills and communicates effectively in writing as appropriate for the needs of the audience. Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Reception Manager - Excelsior Hotel Gallia. Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy .The Luxury Collection è una sfavillante collezione di

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15 days ago
Sales & Marketing Manager - Education

Sales & Marketing Manager - Education

Michael Page

Sales & Marketing Manager - Education. Dettagli sul clienteWorld leader in international education since 1965. Offering educational tours, immersion language learning, cultural exchange and academic

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28 days ago
Sales & Marketing Manager - Education

Sales & Marketing Manager - Education

Michael Page

Sales & Marketing Manager - Education. Contesto internazionale leader di mercato |Contesto dinamico con ottime prospettive di carriera.Drive sales programs through tele sales and personal consultatio

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28 days ago
Country Manager - Education (Italian)

Country Manager - Education (Italian)

Genially

Country Manager - Education (Italian). Extensive knowledge of the education sector in the Italian, including education fairs. Define the strategy and processes to engage and grow our community of use

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30 days ago
education customer success manager

education customer success manager

Adecco

education customer success manager. La divisione Digital & Technologies di Adecco sta ricercando una figura da Education Customer Success Manager da inserire all’interno di un’azienda cliente che ope

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1 month ago
Director, Professional Education

Director, Professional Education

LivaNova PLC

Director, Professional Education. Develop and execute a Global Professional Education Strategy to meet annual and long-term Cardiovascular goals. Understand clinical educational gaps and needs and ho

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1 month ago
Director of Human Resources - Excelsior Hotel Gallia

Director of Human Resources - Excelsior Hotel Gallia

The Luxury CollectionTipologia Full-TimeTrasferimento? NTipo posizione ManagementLavora da remoto? N The Luxury Collection è una sfavillante collezione di hotel e resort autentici dislocati in tutto il mondo che sono un'espressione unica della località in cui sorgono. I team dei nostri hotel offrono esperienze uniche e gratificanti nelle destinazioni più ambite al mondo. La nostra mission è guidare i nostri ospiti, esperti viaggiatori che affrontano viaggi di trasformazione che li toccano nel profondo, arricchire le loro vite e creare ricordi duraturi. Se vi appassiona la narrazione evocativa e desiderate offrire un servizio genuino, premuroso e personalizzato, vi invitiamo ad accompagnarci in questo viaggio e ad esplorare le opportunità di lavoro di The Luxury Collection. JOB SUMMARY   The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.   CANDIDATE PROFILE   Education and Experience • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 8 years experience in the human resources management  OR • 4-year bachelor's degree in Human Resources, Business Administration, or related major; 6 years experience in the human resources management    CORE WORK ACTIVITIES   Managing the Human Resources Strategy • Executes and follows-up on engagement survey related activities. • Champions and builds the talent management ranks in support of property and region diversity strategy. • Translates business priorities into property Human Resources strategies, plans and actions • Implements and sustains Human Resources initiatives at the property. • Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. • Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. • Creates value through proactive approaches that will affect performance outcome or control cost. • Monitors effective use of myHR by property managers and employees. • Leads and participates in succession management and workforce planning. • Responsible for Human Resources strategy and execution. • Serves as key change manager for initiatives that have high employee impact. • Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. • Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.   Managing Staffing and Recruitment Process • Analyzes open positions to balance the development of existing talent and business needs. • Serves as coach and expert facilitator of the selection and interviewing process. • Surfaces opportunities in work processes and staffing optimization. • Makes staffing decisions to manage the talent cadre and pipeline at the property. • Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. • Monitors sourcing process and outcomes of staffing process. • Ensures managers are competent in assessing and evaluating hourly staff.   Managing Employee Compensation Strategy • Remains current and knowledgeable in the internal and external compensation and work competitive environments. • Leads the planning of the hourly employee total compensation strategy. • Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. • Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. • Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.   Managing Staff Development Activities • Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s). • Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. • Serves as resource to property Human Resources staff on employee relations questions and issues. • Continually reinforces positive employee relations concepts. Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.

Director of Human Resources - Excelsior Hotel Gallia. Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy .The Luxury Collection è una sfavillante coll

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2 months ago
Techniciennes/techniciens d’éducation spécialisée occasionnels

Techniciennes/techniciens d’éducation spécialisée occasionnels

Conseil scolaire public du Grand Nord de l'Ontario

Techniciennes/techniciens d’éducation spécialisée occasionnels. Cours collégial de trois ans en Techniques d’éducation spécialisée;.Minimum d’un an d’expérience dans le domaine de Techniques d’éducat

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2 months ago
Sales and Admissions Consultant

Sales and Admissions Consultant

EF Education First

Sales and Admissions Consultant. Sales oriented and target driven person with minimum 1-2 years ‘sales experience preferably in Education / international education. EF Academy is part of EF Education

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3 months ago
Roster of Education Researchers (quantitative and/or qualitative) at the Office of Research - Innocenti, Florence Italy

Roster of Education Researchers (quantitative and/or qualitative) at the Office of Research - Innocenti, Florence Italy

UNICEF Canada

Roster of Education Researchers (quantitative and/or qualitative) at the Office of Research - Innocenti, Florence Italy. Female school leaders (WiLL); b) Teachers; c) Foundational Literacy and Numera

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3 months ago
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