IT Technical Support Officer (m/f).
China Construction Bank is one of the world’s largest banks by market capitalization. China Construction Bank (Europe), which is established in Luxembourg City since August 2013, is one of the leading Renminbi center in Luxembourg. We work with a wide range of businesses, from growing and established corporates to multinationals with a global footprint. For businesses with a global outlook, our 4 key offerings are designed to support growth, no matter what their size: Business Banking/ Corporate Banking/ International services/ Products services. To support our local IT team, we are looking for: IT Technical Support Officer (m/f) Your role: The IT Technical Support Officer will handle the daily activities of the IT department. Main duties: Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution; Support the roll-out of new applications and upgrading systems; Troubleshoot system and network problems and diagnose and solve hardware or software faults, including printers, replacing parts as required; Prioritise and manage many open cases at one time. Escalate problems (when required) to the appropriately experienced technician; Set up new users' accounts and profiles and deal with password issues; Provide support, including procedural documentation and relevant reports; To execute daily system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and ensure all required file systems and system data are successfully backed up to the appropriate media, and sent off site as necessary. Your profile: 2/3 years IT experience with understanding of IT infrastructure, theories, principles, and practices; Able to work independently in a high-pressure environment; Knowledge of Activ...
- Type d'emploi
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