Virtual Events Project Manager



Virtual Events Project Manager

Virtual Events Project Manager.

• Maintain a deep understanding of the virtual events platforms and collaborate with customers about the most relevant features/functionality for their specific business needs • Serve as the primary client point-of-contact for project related, questions and concerns; own the client relationship • Establish a complete and accurate understanding of the scope of work ordered • Define project plans including scope, budget, schedule, and deliverables • Identify project risks early; efficiently recommend resolutions to critical issues and work towards decisions in a timely manner • Facilitate account setup, implementation, training, and ongoing account review and modification • Conduct regular project status meetings with internal and external teams • Provide client training and support of our solutions and partner platforms • Consistently meet project timelines and ensure client expectations are met and exceeded • Provide virtual events platform support through use of Support Ticketing System, email and phone • Drive incident escalation and resolution with internal and external teams • Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels and aide in identifying upsell and expansion opportunities • Successful, independent, quality execution of all client engagements Qualifications and requirements: • Previous experience in virtual events, including webinars and live broadcasts. It would be beneficial if candidates came from a live event and had previous experience in managing live conferences from start to finish, including understanding the agenda, content, and required participation in these events. • Poses a high-level of experience managing projects in the virtual events/webcasting industry, account managing, client services and/or technical projects/programs (3-5 years) • Experience working and managing meetings, clients, and applications remotely • Motivated self-starter with the ability...

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