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• Boston Consulting Group

  

  IT Service Specialist

  7 days ago

  Lisbon

  Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.BCG was the pioneer in business strategy when it was founded in 1963.Today, we help clients with total transformation-inspiring complex change, ena

• Gi Group

  

  Customer Service German or French - Lisboa (on site)

  3 days ago

  Lisbon

  We’re looking for a proactive and empathetic Customer Service Agent to join a fast-paced, innovative company operating at the forefront of the digital finance industry. In this role, you’ll support German-speaking customers via phone, messaging, and email, helping to ensure a seamless and secure user experience. Your day to day: • Support clients via different channels of support, including voice, email and messaging regarding crypto and finance queries, • Provide the best support for the customer, • Keeping quality requirements in terms of user safety Who we are looking for: • Highschool Diploma (12th Grade), • German Level C1/C2 - mandatory or French Level C1/C2 - mandatory, • Experience with different channels of support, including voice, email and messaging, • Strong interpersonal, analytical, and communication skills, • Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word, • Experience working in a FinTech/Crypto environment/company What We Offer • Training, • Meal Card, • Flex Benefits Apply now!

• Worldwiders Global Recruitment

  

  German-speaking Customer Support Consultant

  4 days ago

  Lisbon

  About our client A fast-growing global technology company provides an all-in-one hotel management platform designed to simplify and enhance hotel operations. Founded in 2017, they have built a diverse team of over 100 professionals across 5 international offices, serving more than 2,000 clients across Europe, the USA, and Africa. Role Overview Customer Support is at the heart of their business—helping hoteliers deliver great guest experiences by resolving queries with professionalism, empathy, and efficiency. The role requires quickly understanding and troubleshooting issues while maintaining a warm, patient approach that builds trust and customer loyalty. The successful candidate will join a global support team, with a focus on providing exceptional service to German-speaking clients. Key Responsibilities: Customer Support • Provide professional, personalised responses to hotelier queries via email, phone, and online discussion forums., • Deliver world-class customer experiences by actively listening, responding promptly, and anticipating future needs., • Escalate queries to internal teams through established processes and follow up to ensure resolution., • Meet daily and weekly engagement targets for customer satisfaction and retention. Retention & Service Recovery • Collaborate with the Implementation Team to ensure a smooth handover of new client accounts to support., • Engage with dissatisfied clients empathetically, aiming to resolve concerns and turn them into promoters., • Identify and address signals that a client may be considering leaving, working with internal teams to prioritise their needs. Key Skills (Required) • Fluency in German and English, • 2+ years’ experience in a service-oriented, technical, or customer support role, • Technical proficiency in navigating various software systems (training provided) Beneficial Skills • Hotel front desk/reservations or hospitality industry experience Success Factors • Strong problem-solving mindset, • Customer-focused approach, • Active listening skills, • Empathy, • Resilience Perks & Benefits • Free Food Fridays, • Mac-based working environment, • Incentive-based commission, • Formal training budget, • Annual hotel experience. About Us Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016, we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.

• Foundever

  

  Hebrew Customer Advisor for a Video Game Brand - Lisbon, Portugal

  5 days ago

  Lisbon

  Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Hebrew native or fluent with strong communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Hebrew Customer Support team. Our client is a world market leader gaming brand of home video game consoles and production company. As a customer service specialist in this project, your daily responsibilities will include: • Respond efficiently and effectively to all customers’ enquiries within given timescales, • Develop and maintain a full technical knowledge of the client’s products and services, • Deal with all correspondence as requested/required, • Accurately log all calls and in line with procedures, • Responsibly maintain and update all job-related administrative forms, • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff To succeed in the role, you will need to have: • Native or Proficient level of Hebrew (C2), • Intermediate level of English (B1), • Previous experience in Customer Service preferred, • Impeccable communication skills, • A calm, cool and level-headed attitude in every situation, • Excellent self-organizing skills, • A proactive approach and willingness to work on own initiative, • Ability to work under pressure, in order to achieve deadlines and KPI’s, • Ability to adapt to a continuously changing environment and procedures, • Knowledge of Microsoft Office Pack (Word, Excel), • Must hold EU citizenship or valid work permit, • Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site) Benefits. • Relocation package, • Competitive wages, • Paid professional training, • Employee discounts, • Private healthcare & dental insurance (after six months of employment), • Growth opportunities through various development programs, • Fun and engaging company-wide initiatives, including our EverBetter wellness program, • Job stability, • Life-long skills and experience, • Excellent work culture Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!

• Experis

  

  Customer Service Role - German Speaker

  4 days ago

  Lisbon

  Experis is recruiting a Customer Service Role for an international European company in the process of setting up a new location in Lisbon. As part of its expansion, we are looking for a bilingual customer service representative who is fluent in German. This role is key to ensuring seamless communication between our customers and our employees, facilitating efficient service delivery. Responsibilities: • Coordinate with employees to ensure timely acceptance and execution of services, • Assist customers during onboarding, ensuring accurate information is gathered, • Resolve and troubleshoot service execution issues, such as accessibility challenges, • Manage and process customer feedback, damages, and quality issues, • Handle employee absences according to established guidelines, • Ensure customer payment information is current and accurate, • Respond to employee questions regarding contracts and payroll issues, • Provide feedback on employee performance, escalating issues when necessary, • Initiate contract changes for employees as needed, • Participate in the planning and execution of events for employees and customers, • Make regular calls to employees and customers to ensure service quality and collect feedback Requirements: • Ambitious, committed and focused on self-improvement, • Exceptional interpersonal and communication skills, • Excellent telephone etiquette and customer relationship management, • German + Fluent in English (C1)

• Blu Selection

  

  Beauty Customer Service Agent – French Speaker - Lisbon

  4 days ago

  Lisbon

  Are you passionate about beauty and make-up and eager to share your knowledge with others?.Would you like to join a multicultural team in Lisbon, working with renowned international brands?.This could be your chance to live an unforgettable professional and personal experience abroad.Your responsibi

• Blu Selection

  

  Hybrid Digital Marketing Customer Service Agent (German Speaker)

  5 months ago

  Lisbon

  Your responsibilities and impact as a Digital Marketing Customer Service Agent will be:. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. You already have experience in cu

• Recruitment Direct

  

  Dutch-Speaking Customer Service Agent

  11 days ago

  Lisbon

  Dutch-Speaking Customer Service Agent. Join the customer support team of one of the. Answer customer questions and resolve issues via phone and email.