J.Walker Salon

We are seeking an experienced Business Analyst to bridge the gap between client needs and technical teams. You will facilitate discovery sessions, document requirements, create process maps, and ensure stakeholders are aligned – all within a low‑pressure, asynchronous‑first environment. This is not a high‑travel, high‑conflict role. You will work with the same clients over long‑term engagements, with realistic timelines and supportive project managers. Responsibilities: Lead requirements gathering interviews (via video or phone) with client stakeholders Document functional and non‑functional requirements in clear, structured templates Create process flows, use cases, and user stories (Visio, Lucidchart, or similar) Facilitate stakeholder review sessions to validate requirements Collaborate with remote development and QA teams to clarify ambiguities Maintain a shared requirements traceability matrix (simple spreadsheets – no complex tools required) Participate in weekly team standups (30 minutes, asynchronous option available) Required Skills & Qualifications: 5+ years of professional business analysis experience (IT projects preferred) Strong written and verbal communication (requirements documents, emails, meeting summaries) Ability to translate business needs into technical specifications without jargon Experience with process modeling (flowcharts, swimlanes, BPMN basics) Familiarity with Agile or Waterfall methodologies – we use a hybrid, low‑ceremony approach Comfort facilitating meetings with diverse stakeholders (end users, managers, developers) Technical / Tool Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook) – advanced Diagramming tool (Visio, Lucidchart, Draw.io, or similar) Collaboration tools (Slack, Zoom, SharePoint, or Teams) Basic SQL querying (SELECT, JOIN, WHERE) – preferred but not required; we provide training Professional / Soft Skills: Active listening and paraphrasing Attention to detail without perfectionism Ability to work asynchronously (document first, then meet) Patience with ambiguous or evolving requirements Dependability – meet deadlines, communicate delays early Citizenship Requirement: Must be a U.S. citizen (verified upon offer) Preferred (Not Required) CBAP, CCBA, or PMI-PBA certification Experience in healthcare, government, or nonprofit domains Familiarity with JIRA, Confluence, or Azure DevOps (we train) Interest in part‑time or flexible schedules Compensation & Benefits Full‑time (40 hrs/week): $80,000 – $115,000/year (depending on experience) Benefits for full‑time employees: 100% remote, no commute or office requirement 4 weeks paid time off + 11 federal holidays + your birthday off Low‑deductible health, dental, vision insurance (nationwide PPO) 401(k) with 4% company match (eligible day 1) $600 home office stipend (after 30 days) Annual cost‑of‑living adjustment

At J.Walker Salon, we combine creativity, expertise, and personalized care to deliver an exceptional beauty experience. Our team prides itself on helping every guest feel confident, refreshed, and heard—from the moment they book their appointment to the moment they leave our chair. Role Overview We’re seeking a friendly and detail-oriented Customer Support Agent to serve as the first point of contact for our clients. You’ll help manage appointments, answer questions about services, resolve concerns, and ensure that every client interaction reflects the warmth and professionalism that define J.Walker Salon. Responsibilities Greet clients via phone, email, and online chat with professionalism and care. Schedule, confirm, and modify appointments using salon software. Answer inquiries about services, pricing, stylists, and promotions. Handle customer feedback and complaints with empathy and efficiency. Support the front desk team during busy hours. Maintain accurate customer records and assist with follow-up communication. Collaborate with stylists and management to ensure smooth client experiences. Qualifications Prior experience in customer service, reception, or salon/spa environments preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency with scheduling or POS systems a plus. A positive attitude and genuine passion for helping others. Embark on a rewarding journey where your enthusiasm for helping others makes a real difference! We’re dedicated to fostering an inclusive environment that values your growth and success. Join us today as we deliver outstanding client experiences together! Pay: $20.35 - $26.32 per hour Benefits: 401(k) Dental insurance Health insurance On-the-job training Paid time off Parental leave Education: High school or equivalent (Required) Work Location: In person