Arrow Motors

Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

Are you an experienced sales professional who has sold for Heartland POS, Spot On, Clover, or Toast? We are looking for a motivated sales team member to join our fast-growing business and contribute to our success. As an Outside Sales Specialist, you will represent our brand and drive sales growth. Responsibilities: • Build and maintain strong customer relationships., • Manage existing accounts independently while actively prospecting for new business opportunities., • Deliver excellent presentations, negotiations, and communication skills, both verbally and in writing., • Utilize computer systems effectively, such as HubSpot., • Collaborate with the Operations team to ensure smooth handover of closed deals., • Undertake any additional tasks or responsibilities as assigned. Skills Required: • Entrepreneurial spirit with a self-motivated attitude to achieve and grow territory and results., • Personable and engaging communicator capable of connecting with a diverse range of customers. Qualifications: • Proven sales experience with a minimum of 3-5 years in outside sales within the industry., • Familiarity with merchant services and POS technology is essential., • Must be at least 18 years of age. Benefits: • Competitive Base + Commission Package., • Comprehensive Medical, Dental, and Vision plans for full-time employees., • 401(k) with matching contributions., • Paid Time Off (PTO) for all positions. Compensation: • Base salary starting at $50,000+ with a commission package.