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• Paris Baguette

  

  Quality Control Manager (Chicago)

  2 days ago

  $65000–$72000 yearly

  Full-time

  Chicago

  Reports to: Director of Quality Control With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR The position of Quality Control Manager is responsible for auditing Paris Baguette's standards for all our food, baked products, and beverages while ensuring all-around quality assurance for such products across all of our cafes, with an emphasis on ensuring compliance to company policies and procedures, food safety standards, government regulations, and following up that we are using best practice standards and continually improving programs in place. KNOWLEDGE AND RESPONSIBILITIES • Champion adherence of all elements of the food safety and quality roadmap to ensure integration in all cafes., • Coach and advise the café teams to ensure an adherence to all Company standards regarding quality., • Monitor progress on opportunities and follow up with café teams to ensure corrective actions are taken to address issues where needed., • Partner with café production teams and district production managers to provide any necessary feedback to ensure consistency in production standards., • Address non-compliance concerns by supporting district managers and district production managers with follow up suggestions for corrective actions needed in cafes based on assessments and visits., • Support café production teams and District Production Managers by reinforcing updates and product specification changes as necessary., • Audit external suppliers for food safety, food quality, and ingredient specification compliance., • Inspect ingredients, packaging materials, and finished products for compliance with company standards and specifications. • Help conduct studies to identify problems, potential problems, or continuous improvement opportunities relating to food quality and food safety., • Utilize data collection, trend information, and analysis to drive continuous improvement, • Format and compose weekly, monthly and annual QC quality and food safety reports, • Performs other related duties and special projects as assigned WHAT YOU NEED TO HAVE • Related bachelor's degree, preferably in Food Science, Engineering or Business Administration, • At least 1-2 years' relevant experience, • Knowledge of food production processes, sanitation, quality programs, • Knowledge of food production techniques, food microbiology and food sanitary safety practices and procedures, • Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio., • Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships., • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment. -Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high-performance standards. • High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven., • Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture., • Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture

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• Roadway Moving

  

  Quality Control Specialist

  3 days ago

  Full-time

  Humboldt Park, Chicago

  About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. We are seeking a detail-oriented and customer-focused Field Quality Control Specialist and a Lead to ensure the highest standards are upheld on residential moves throughout the tri-state area. This role is responsible for visiting job sites, evaluating crew performance, and ensuring that all moving operations meet company expectations, safety standards, and client needs—particularly with high-profile clients. Key Responsibilities: • Conduct on-site inspections of packing, loading, unloading, and overall move execution, • Ensure all work meets company policies, customer expectations, and safety regulations, • Monitor crews in real time, offering support and resolving issues as they arise, • Deliver constructive feedback and on-the-spot coaching to moving crews, • Provide exceptional customer service and de-escalate issues professionally when needed, • Serve as a key point of contact for clients during move execution, especially high-profile individuals, • Maintain accurate records of job visits, client feedback, and quality metrics, • Collaborate with dispatch and operations to address issues and improve processes, • Identify recurring problems and recommend improvements to training or procedures, • Support new crew member training on quality standards, safety, and professionalism, • Generate reports if and when needed on the field performance Qualifications: • Prior experience in quality audit the moving industry, consumer service, or hospitality is needed, • Moving experience required, • Strong customer service skills; ability to remain calm, courteous, and solution-oriented, • Must be comfortable dealing with high-net-worth and VIP clientele, • Clean driving record and valid driver's license (company vehicle provided), • Excellent communication skills (verbal and written in English), • Proven ability to assess team performance and give effective feedback, • Physically able to be on-site, including walking, lifting, and evaluating loading processes, • Strong organizational and problem-solving skills, • Strong attention to detail, • Tech-savvy and comfortable with basic reporting tools and mobile communication Salary depends on the level of role and experience: $23/h - 35/h This role may be filled at the Specialist or Lead level depending on experience and demonstrated capability. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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• Paris Baguette

  

  District Manager (Chicago)

  5 days ago

  $110000–$115000 yearly

  Full-time

  Chicago

  Job Title: District Manager Reports to: Director of Operations With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR As District Manager you are responsible for maximizing the assigned district's revenue and cash flow growth by efficient use of people, processes and planning. You will be responsible for the execution of an obsessive guest experience that continually exceeds guest expectations. The ideal candidate will provide leadership and vision to their District management staff in our vision to re-establish the neighborhood bakery café as the heart of the community around the world. KNOWLEDGE AND RESPONSIBILITIES • Support strategic planning, implementation and follow up initiatives amongst the team of managers in their market., • Responsible for the primary focus on corporate café operations and all aspects of corporate talent, including talent acquisition, retention and development, where applicable., • Offer guidance and mentorship to other members of the operations team in their respective market - when / where applicable., • Identifies the training needs of cafe managers and works in conjunction with training team to execute applicable training., • Facilitates one-on-one or classroom training as appropriate and needed with franchisee teams., • Creates a mentoring and supportive environment focused on continuous development of teams., • Supports franchisee owners and their GMs to ensure they have processes and procedures to manage performance, like skills evaluations and assessments and performance management, • Also support owners and GMs to ensure they are knowledgeable and aware of the training and development curriculum to ensure their teams have the training necessary to do their jobs to the best of their abilities., • Continually inspects the Region/District's Operational and Guest Service standards; consistently communicates standards to cafe managers and ensures execution at café level., • Proactively meets or exceeds guest experiences; deals promptly with complaints received and puts action plans into place to address service gaps., • Consistent with the Region/Districts plan, ensures cafe managers have specific, focused and well-executed sales and marketing plans. Evaluates cafe financial progress and performance and helps to develop action plans accordingly., • Ensures adherence to policies and procedures for food and beverage sales and consumption, food safety and health/sanitation., • Ensures that policies and procedures are in compliance with organization's policies and with all local and state regulations., • Utilizes preventive maintenance programs to maintain cafe facilities., • Ability to work varying shifts, weekends and holidays, as well as extended workdays to support business needs., • Other duties may be assigned. WHAT YOU NEED TO HAVE • Bachelor's degree and 5-7 years of progressive related experience in high-volume retail, entertainment, hospitality, or restaurant venue are required., • At least 3 to 5 years of progressive management experience managing teams., • Relevant experience or equivalent combination of education and experience is also acceptable., • Thorough knowledge of working Point of Sale (POS) register systems, Toast experience preferred., • Strong Inventory Planning and Management skills required., • P&L capability and sales/marketing skills and abilities., • Flexible, adaptive, upbeat, open and visible management style, with a successful record of accomplishment of managing senior operations leaders across a large geographically decentralized portfolio., • Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members., • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment., • Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards., • High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven., • Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture., • Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture

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• Endeavor Health

  

  Registered Nurse Coordinator Surgical Specialties - PACU - Days

  2 days ago

  Chicago

  Hourly Pay Range: $40.45 - $62.70 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Registered Nurse Clinical Coordinator Location: Evanston, IL Full time Hours: 7:30a to 4p M-F (4 10s a possibility) What you will do: The Perioperative Clinical Coordinator is a Registered Professional Nurse who: ?Has accountability for perioperative nursing care provided in his/her designated surgical specialties. ? Coordinates department throughput, efficiencies, resources and staffing. ? Secures/Procures and maintains supplies, equipment and instruments necessary to deliver optimal surgical care ? Coordinates perioperative workflows, activities, and communicate to all key stakeholders working with or in the perioperative areas. What you will need: Education: BSN or currently enrolled in BSN program. Degree must be acquired within 24 mths, from an accredited nursing program, of hire. Certification/License: IL RN License CPR BLS issued by American Heart Association Experience: Experience in OR setting Team building, leadership acumen, critical thinking and effective communication. Must demonstrate competency in care of all patient age groups specific to specialty. Competencies are unit/specialty specific. Benefits (For full time or part time positions): Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions) Premium pay such as shift, on call, holiday and more based on an employee?s job (For eligible positions) Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit _. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (_) to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging?each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

• Endeavor Health

  

  Clinical Nurse Coordinator - Adult Psych - Evanston Hospital

  5 days ago

  Chicago

  Hourly Pay Range: $43.69 - $67.72 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Sign on bonus: Yes ; (Direct Behavioral Health Nursing Experience/ Greater than 3 years experience $5000/Greater than 6 years experience $7500. Paid in 2 installments at 6 months and 12 months) Position: Clinical Nurse Coordinator Location: Evanston Hospital Full time Hours: Evening Shift ; Monday-Friday 3-11:30 Required Travel: no What you will do: The Clinical Nurse Coordinator is a Registered Nurse designated to facilitate the functioning of the unit. The Clinical Nurse Coordinator demonstrates excellent clinical skills and acts as a resource to the staff. Major components of this role include the ability to coordinate, delegate, communicate and think critically on clinical and operational issues. Reports directly to the Unit Manager. Functions as a resource person for the nursing staff and medical staff. Collaborates with admitting, the Bed Coordinator, and/or the Supervisor to facilitate the plan for timely placement of all admissions and transfers Makes rounds on patients, keeping abreast of patient condition/changes. Facilitates the bed control on a unit basis by contacting physicians to potentially obtain early discharge orders and assist nursing staff in the process of discharging patients in a timely manner. Is a participating member of the Nursing DIG Committee to identify opportunities for improving patient through-put. Ensures adequate and appropriate coverage for the unit that considers census, acuity and RN: patient ratio. Plans for and makes unit assignments based on staffing, competency of staff, coverage of following shifts. Delegates new admission/transfers to appropriate RN based on unit criteria and adjusts patient care assignments as necessary. Delegates work to non-professional staff (CNA, Unit Secretary); counsels professional and non-professional staff and gives feedback when necessary. Delegates unit assignments (e.g. crash cart checks, temperature checks) Prioritizes bed clean-up with housekeeper and identifies any stat cleaning needs. Participates with the staff evaluation process. Provides information to the department nurse manager or director for the administration of annual performance evaluations including peer review, goal-setting, performance improvement and/or progressive discipline. Orients agency personnel to unit. Provides feedback to them throughout shift. Evaluates agency personnel. Give temporary ID access for PYXIS. Coordinates staff and their duties during a code. Acts as a resource to nursing staff in problem solving resolution of patient care issues. Communicates and follows up with other departments on unit/patients needs. In cases of internal or external disaster, directs unit activities. Reports significant clinical events to Nursing Supervisor or Nurse Manager. Communicates unit status to incoming Clinical Nurse Coordinator (Resource Nurse). Completes end of shift Summary Report. Assists with orientation of new employees. Provides feedback to them and the Unit Manager. As identified within the Rapid Response and Stroke Team protocols, functions as a member of these teams. What you will need: Graduate of an approved school of nursing, with a Bachelor of Nursing preferred. Two (2) years experience as a Staff Nurse. Clinical nursing skills, effective communication, teaching and motivational skills. Specialty Board Certification within 2 years of promotion Current license as a Registered Nurse in Illinois. Certification in area of expertise preferred. American Heart Association CPR Certification Benefits (For full time or part time positions): Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions) Premium pay such as shift, on call, holiday and more based on an employee?s job (For eligible positions) Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit _. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (_) to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging?each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

• USAA

  

  SIU Major Case Manager (Medical Provider)

  4 days ago

  Chicago

  Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated SIU Major Case Manager (Medical Provider), you will be responsible for operational management of Claims fraud investigative teams. Directs staff in the investigation of cases involving questionable, suspect, or fraudulent activity. Ensures compliance with policies and procedures contributing to fraud control objectives, as well as compliance with state insurance fraud-related laws and regulations. This role is remote eligible in the continental U.S. with occasional business travel. What you'll do: Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk. Ensure compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes. Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices. Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc. Evaluates, authorizes, and implements actions and decisions to carry out proactive claim's projects and investigations. Review and evaluate investigation recommendations from investigators to ensure results and case documentation support conclusions. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 2 years of demonstrated leadership experience, supervisory or management experience in major case medical provider. 6 years’ experience in medical provider fraud and P&C industry functional work OR 4 years of medical provider P&C experience plus military service experience. Experience supporting and developing affirmative litigation referrals and collaborating with counsel on fraud-related legal actions. Demonstrated ability to manage multiple high-priority investigations and case assignments simultaneously while meeting critical deadlines. Experience handling large-scale, complex, and high-exposure fraud investigations from initial referral through resolution. Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements. Knowledge of anti-fraud analytics programs relates to fraud prevention and identification. Thorough understanding investigative tools and techniques to guide and coach special investigators. Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas. Demonstrated management skills and the ability to demonstrate monthly productivity and cycle time outcomes from investigations assigned to the SIU team. Ability to prepare and present training sessions and case outcomes. Demonstrated experience facilitating and managing projects and teams What sets you apart: US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $119-310 - $228,040. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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• Human Resources Development Inc

  

  Case Manager

  18 days ago

  Chicago

  Job Description JOB SUMMARY The Case Manager serves in an entry-level, case management–focused role responsible for providing non-clinical support services to individuals with behavioral health needs. This position plays a critical role in client engagement, care coordination, and service access by assisting individuals in navigating healthcare, social services, and community-based resources. Working under the supervision of licensed clinical staff, the Mental Health Professional supports continuity of care, promotes client stability, and helps address social determinants of health that impact overall well-being. JOB DUTIES • Conduct outreach and engagement activities in community, home, and clinic-based settings, • Conduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS), • Establish and maintain supportive, professional relationships with clients, • Assist with client intake, orientation, and ongoing engagement efforts to reduce barriers to care, • Support care coordination efforts, including appointment scheduling, reminders, and follow-up, • Plan and implement individual and group therapeutic activities., • Collaborate with interdisciplinary teams to ensure continuity of care and service alignment, • Assist in developing and implementing individualized service plans under supervision, • Monitor client progress and communicate updates to clinical staff, • Connect clients to community resources including housing, transportation, employment, food assistance, and healthcare services, • Assist clients in completing applications and accessing public benefits or community programs, • Advocate on behalf of clients to reduce barriers and improve access to services, • Provide non-clinical support during crisis situations, including de-escalation and coordination with clinical staff, • Follow established protocols to ensure client safety and appropriate escalation when needed, • Maintain accurate and timely documentation, including service logs, outreach activities, and client interactions, • Ensure compliance with organizational policies, confidentiality standards, and regulatory requirements (e.g., HIPAA), • Work closely with clinicians, counselors, and case managers to support service delivery, • Participate in team meetings, case reviews, and supervision sessions, • Support administrative and programmatic needs as assigned QUALIFICATIONS Bachelor’s degree in Social Work, Psychology, Human Services, or a related field. Experience in case management, social services, or behavioral health preferred Experience working with vulnerable populations including pregnant women or families preferred • CPR/First Aid (preferred), • CPI (Crisis Prevention Intervention) or equivalent de-escalation training (preferred) Valid driver’s license and reliable transportation required for community-based services and home visits. SMART GOALS Maintain regular contact with assigned participants to support program engagement Develop service plans for all assigned participants Coordinate referrals to needed services within program timelines Maintain 90% compliance with documentation requirements WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Ability to sit for extended periods during documentation and meetings Ability to travel within the community for home visits and meetings Ability to lift up to 15 pounds occasionally • Services are provided in both office and community settings, including participant homes when appropriate. EMPLOYMENT CONDITIONS This job description is intended to convey information essential to understanding the scope of the Director of Finance position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Duties may be modified to meet evolving business needs. COMPENSATION & BENEFITS SALARY: $52,000 Comprehensive Benefits Package, including: Medical, Dental, and Vision Coverage Paid Time Off (PTO) & Holidays Professional Development Opportunities Employee Assistance Program (EAP) Occupational Risk for Exposure to TB: There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary. Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer. JOIN OUR TEAM! Friend Health – HRDI is committed to improving maternal and child health outcomes through integrated behavioral health and recovery services. The Pregnant Women with Dependent Children (PWDC) Program supports pregnant and parenting women experiencing substance use disorders through treatment services, parenting support, and coordinated care. We are seeking a compassionate Case Manager who is passionate about helping women and families overcome barriers and access the services they need to achieve recovery and stability.

• Community and Economic Development Assoc

  

  Escalations Case Manager - Energy Services

  9 days ago

  Chicago

  Job Description Location: Chicago, IL – CEDA Central (Hybrid) Department: Energy Services Type: Full-Time, Non-Exempt (Hourly) The Community and Economic Development Association (CEDA) is one of the largest nonprofit organizations in the nation committed to building thriving communities and fighting poverty. We are currently seeking an Escalations Case Manager to support our Energy Services team in managing complex, sensitive customer issues with empathy, professionalism, and efficiency. What You’ll Do: As an Escalations Case Manager, you’ll be the key liaison between customers, utility partners, and internal teams for escalated cases involving energy assistance programs. You’ll play a critical role in ensuring timely resolutions, supporting client success, and ensuring compliance with state and federal guidelines. Act as the main point of contact for escalated customer concerns Investigate complex cases and provide tailored, client-focused solutions Communicate clearly with customers about program eligibility, rules, and next steps Partner with utility companies, program administrators, and internal departments to resolve issues Analyze customer accounts and utility data to determine resolution strategies Maintain detailed case documentation and ensure compliance with all regulatory requirements Participate in team meetings and provide insights to improve processes and customer experience Stay up to date on all program guidelines, including LIHEAP and other energy assistance initiatives Why Join Us? • Benefits: Medical, Dental, Vision, Life, 401K, and other benefit options., • Professional Growth: Opportunity to develop skills in community outreach, data management, and public speaking., • Impact: Directly contribute to improving the lives of low-income residents through essential energy assistance programs. What We’re Looking For: Required: High school diploma or GED equivalent 1–2 years of relevant experience in customer service or case management Strong communication, organization, and problem-solving skills Familiarity with Microsoft Office (Excel, Outlook, SharePoint, etc.) Preferred: Associate degree 2+ years of experience with energy assistance programs (e.g., LIHEAP) or in a nonprofit setting Knowledge of utility billing and customer account management. Ready to Make a Difference? Apply now to be part of a team committed to fighting poverty and making a lasting impact in Chicagoland. Please see the job description for further details. CEDA is an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, we do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status. CEDA is a recipient of federal funding and complies with all applicable non-discrimination provisions, including but not limited to Title VI of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable regulations. Reasonable accommodations are available upon request.