Customer Service Representative/ Retention Specialist
25 days ago
Melville
Job Description Job Description: • In- person/ in office positiion., • Full Time ( M-F 9AM- 6PM) Job Over View: We are seeking a highly motivated individual to join or team as as customer service representative / retention specialist for a variety of health insurance policy types. We are looking for someone with a unique set of skills to handle challenging and high pressure customer interactions. This position involves managing difficult callers and resolving complex issues with professionalism and effectiveness. You will play a crucial role in ensuring customer satisfaction and loyalty by effectively managing and retaining existing clients. In addition, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Key responsibilities Include: Conflict resolution: • Handle escalated customer calls., • Effectively address customer concerns and find resolutions to challenging situations. Stress Management:, • Demonstrate the ability to remain calm and composed in high-pressure situations., • Analyze complex customer issues and devise creative solutions., • Proactively engage with existing customers to understand their needs and address their concerns., • Implement effective retention strategies to ensure customer satisfaction and loyalty. Qualifications: • Proven excellence in customer service, preferably in a role requiring specialized handling of challenging customer interactions., • Exceptional communicational and interpersonal skills., • Ability to thrive in high- stress situations and maintain a positive attitude., • Strong problem-solving and conflict resolution skills. Personal Attributes: • Resilience and ability to manage stress., • Flexibility and adaptability to changing circumstances., • Team-oriented mindset with a focus on collaboration. What to expect: • Call center/ office environment with music playing throughout the day., • Full product and system training (paid), • Competitive Pay, • Professional Development, • Job Stability in a growing industry, • Paid time off
Arianna T.Active 3 months ago