Innovative Air Solutions

1 active job

• 

  Customer Service Representative (CSR)

  16 days ago

  $27–$35 hourly

  Full-time

  Orange

  We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance while embodying our company’s values of service, integrity, and excellence. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding our services, products, and company policies. Handle customer complaints and concerns with empathy, aiming for resolution and customer satisfaction. Maintain detailed records of customer interactions and transactions in our CRM system. Collaborate with other departments to ensure customer needs are met effectively. Assist in the development of customer service policies and procedures to enhance service quality. Stay updated on product knowledge and industry trends to provide informed assistance. Participate in team meetings and training sessions to improve skills and service delivery. Qualifications: High school diploma or equivalent; additional education or certifications in customer service is a plus. Previous experience in a customer service role preferred. Strong verbal and written communication skills. Excellent problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using computers and customer service software (experience with [insert specific software if applicable] is a plus). A positive attitude and a passion for helping others. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and collaborative work environment. remote work options, flexible hours, etc.

  Easy apply

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