Carelon Health Care Center

Customer Service Representative job description A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diploma

data administrator, also known as a database administrator (DBA), is responsible for managing a company's data to ensure its security, quality, and privacy responsibilities include: Database design and maintenance: Creating and maintaining databases, and ensuring they operate efficiently and without error Data security: Implementing and managing security protocols to protect against data breaches and cyber attacks Data backup and restoration: Backing up and restoring data to prevent data loss Data governance: Implementing data policies, procedures, and standards Data management: Managing data repositories and optimizing storage Data distribution: Defining users and enabling data distribution to the right user, in appropriate format and in a timely manner User support: Providing training and support to users Compliance: Ensuring the company is in compliance with legal requirements Collaboration: Working with management and the IT department to identify system requirements and improve systems skills that are useful for a DBA include: Business awareness Problem-solving and analytical skills Good communication, teamwork, and negotiation skills Good organizational skills Flexibility and adaptability Excellent business relationship and user support skills